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Software Description

The Best Multi-Channel Helpdesk and Live Chat Platform for Online Businesses

Re:amaze allows you to connect your emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, voice, and live chat conversations into a team shared inbox so you can provide amazing customer service.

  • Deeply Integrated with 3rd party apps like Pipedrive, MailChimp, Slack, Shopify, and much more
  • Run multiple businesses with a single Re:amaze help desk and get real time customer data during customer service.

Fully customizable livechat support to match your brand

  • No coding required using 1-Click-Publishing or Google Tag Manager
  • SEO-friendly script loading for fast page loads
  • Apply powerful rules and condition triggers for automatic customer messaging.

Send automated and targeted messages via live chat

  • Ask for reviews automatically after a purchase
  • Up-sell relevant products at checkout
  • Prevent site and purchase abandonment
  • Reduce Customer Service Volume By 40%
  • Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.

Create workflows for advanced chat support scenarios

  • Perfect For Self Service
  • FAQ and knowledge base management
  • Empower your SEO
  • Edit in HTML and Markdown
  • Show your FAQ in live chat
  • Give Agents Full Customer Service Clarity
  • Powerful Live Dashboard for customer support, sales, and marketing
  • See where customers are from and activity history
  • See cart content in customer chat
  • Send 1-on-1 chat messages and optimize sales
  • See customer screens and co-browse using Peek!

Make Sure Customers Stay Happy

  • Schedule satisfaction surveys to go out as soon as a customer service email or chat has been addressed.
  • Available for email and live chat tickets
  • Customers can rate your customer support quality
  • Get additional feedback for you to review
  • Detailed reporting for support tickets

Built For Better Teamwork

  • Customer support teams are more efficient when using Re:amaze.
  • Simple CRM and segmentation
  • Internal notes
  • Team activity sharing
  • Response templates
  • Office hours
  • Autoresponders
  • Email templates
  • Mobile apps available

Features

  • File Sharing
  • Third-Party Plugins/Add-Ons
  • Keyword Tracking
  • Order management
  • Stripe
  • Social-Media Integration
  • Password & Access Management
  • Audience Targeting
  • Contact Sharing
  • Brand Management
  • Conversion Tracking
  • Chat
  • Google Apps Integration
  • API
  • Call Tracking
  • Scheduling
  • Calendar Management
  • Customer Management
  • Dashboard
  • Notifications
  • Marketing Automation
  • Multi-User
  • Lead Management
  • Data Export
  • Data Import
  • Batch Permissions & Access
  • Data Visualization
  • External Integrations
  • Contact Management
  • Email Integration

Summary

    No key features associated with this application.

Basic

$20.00
1 user(s) / month
Included in plan:
  • Unlimited Email Inboxes
  • Social Media / SMS Channels
  • Basic Reporting
  • Public / Internal FAQ
  • Workflow Automation
  • Website Integration
  • Live Chat
  • Chatbots
  • Cues (Engagement Automation)

Pro

$40.00
1 user(s) / month
Included in plan:
  • All of the features in Basic
  • Manage Multiple Brands in one Account
  • Live View of Site Visitors
  • Advanced Reporting
  • Custom Hosted Domain
  • Customizable Email Templates

Plus

$60.00
1 user(s) / month
Included in plan:
  • All of the features in Pro
  • Peek (Live Screensharing)
  • Departments (Staff Groups)
  • Staff Performance Reporting
  • Customizable Staff Roles
  • Customer Satisfaction Ratings
  • Optional Classic Chat Mode
  • SAML / SSO Integration

Starter

$50.00
unlimited user(s) / month
Included in plan:
  • All the feature of Basic
  • Unlimited Users
  • Up to 500 Active Conversations per Month

FAQs

    What are some applications this service is commonly used in tandem with?
  • Re:amaze is most often used with apps and platforms such as Shopify, BigCommerce, WooCommerce, Magento, Slack, Stripe, MailChimp, Pipedrive, Smile.io, ReCharge Payments, Klaviyo, and much more.

  • What is this service generally used for?
  • Re:amaze's core functionality is to help businesses manage customer service and support more efficiently. However, we believe that customer service is actually a revenue center for the majority of modern web based businesses. This is why we also offer automation tools to help you with marketing and customer engagement.

  • What platforms does this service support?
  • Re:amaze is a cloud-based service and is generally platform agnostic. You can use Re:amaze on your website, your web application, your e-store, and on mobile apps built on iOS and Android.

  • Does this service offer an API?
  • Yes. Re:amaze has a RESTful API that you can use to build on top of Re:amaze.

  • Does this service integrate with any other apps?
    • Slack
    • G Suite
    • Stripe
    • Aircall.io
    • Smile.io
    • Pipedrive
    • Twilio
    • Stride
    • GitHub
    • Zapier
    • PieSync
    • Shopify
    • BigCommerce
    • WooCommerce
    • Jira
    • Google Analytics
    • Google Tag Manager
    • MailChimp
    • Meetingbird
    • Upscope
    • ReCharge Payments
    • ShipStation
    • Klaviyo
    • Wordpress
    • ClickSend
    • Magento
    • Amazon Seller Central (Coming Soon)
    • Yotpo (Coming Soon)
    • Salesforce (Coming Soon)
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Re:amaze supports unlimited staff users with roles and permissions, and the ability to create Departments (user groups).

  • Who are the main user groups of this service?
  • Re:amaze is designed for a wide variety of websites, eCommerce stores, and web applications. If you run an online business, Re:amaze's suite of tools can help your team manage both inbound conversations via email, social media, SMS, voice, and live chat. If you need to automatically reach out to customers on your website or inside your web app, Re:amaze's chatbots and automated engagement features can help you do that as well.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. We have a full support portal with tutorial guides and videos. Our customer support is available from 8am to 5pm Pacific Time Monday - Friday.

Publisher

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Based in:
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Employees:
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Who uses Re:amaze
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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