ProProfs Chat

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What is ProProfs Chat?

ProProfs Chat is a go-to solution that allows online businesses to engage in open communication with their website visitors.

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key features:

  • Emoticons
  • Customize Logos and Colors
  • Chat Ratings and Surveys
  • Proactive Chats
  • Chat History
  • File Transfer
  • Canned Responses
  • Multiple Operators
  • Chat Monitoring
  • Chat Routing
  • Social Media Integration
  • Co-Browsing


ProProfs Chat Awards


ProProfs Chat currently scores 90/100 in the Customer Chat category. This is based on user satisfaction (92/100), press buzz (42/100), and other relevant information on ProProfs Chat gathered from around the web.

The score for this software has improved over the past month. What is this?
www.proprofschat.com

Regional Restrictions: United States

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Customer Chat Market Radar

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ProProfs Chat Product Overview


Languages Supported: English
Regional Restrictions: United States

Customer Chat Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in February 2023.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...

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ProProfs Chat Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Click-to-Dial
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
ProProfs Chat Pricing

ProProfs Chat Pricing Plans

BRONZE

$9.00
1 user(s) / month
  • Unlimited chats
  • Web, Mobile & Desktop App
  • Chat history
  • 1 Domains
  • Visitor tracking
  • Ticketing

SILVER

$19.00
2 user(s) / month
  • All BRONZE Features
  • 2 Domains
  • Customize Logos and Colors
  • Ratings & Surveys
  • Greetings
  • File Transfer
  • Canned Responses

GOLD

$39.00
3 user(s) / month
  • All SILVER Features
  • Forums & Learner Communities
  • Departments & Groups
  • Supervise Chats
  • Multiple Operators
  • Chat Routing
  • Reports
  • White Label
  • Multiple Languages
  • Snapshots & Cobrowsing
  • Escalations & Transfer
  • Call Back
  • ProProfs Knowledgebase
  • Integrations

ENTERPRISE

$199.00
1 user(s) / month
  • All Gold Features
  • Advanced Customization
  • Supervisor Dashboard
  • ProProfs Survey Maker
  • Access Reports via API
  • Customization Service
  • Audit & Admin Controls
  • SLA & Custom License
  • Vault
  • Enterprise Reporting
  • Customer Support

Credit card required: N/A

ProProfs Chat FAQs

Does ProProfs Chat offer guides, tutorials and or customer support?

Yes.

Does ProProfs Chat offer multi-user capability (e.g. teams)?

Yes.

Does ProProfs Chat offer an API?

Yes.

Does ProProfs Chat integrate with any other apps?

ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:

CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell.

CMS tools: DotNetNuke, Drupal, WordPress Joomla, Light CMS, Kentico and WHMCS

e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce.

email marketing tools: Mailchimp, iContact, Active campaign and Get response.

Help Desk tools: Zendesk, Desk.com

Social media tools: Facebook

What are some applications ProProfs Chat is commonly used in tandem with?

ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.

What platforms does ProProfs Chat support?

ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.

What is ProProfs Chat generally used for?

ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.

Who are the main user groups of ProProfs Chat?

ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.

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ProProfs Chat Competitors ProProfs Chat Alternatives

ProProfs Chat Alternatives & Competitors

LiveChat
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  735 91/100
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Zoho SalesIQ
  236 90/100
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Provide Support
Provide Support
  16 89/100
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Olark
Olark
  263 88/100
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Intercom
Intercom
  2116 90/100
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LiveHelpNow
LiveHelpNow
  144 87/100
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ProProfs Chat User Reviews

Average User Rating:
4.58/5 based on 58 user ratings.
Your Rating:

Sentiment Scale
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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated ProProfs Chat over time. It shows how existing users see ProProfs Chat with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.3/10
Arrow Left Recent Older Arrow Left
Usefulness
9.2/10
Ease of use
9.1/10
Value for money
9.4/10
Customer service
9.3/10
User profile picture

" Our customers can now enjoy quick & uninterrupted service"


What do you like about ProProfs Chat?

ProProfs Chat helped us provide our customers with a quick and easy way to share their endless questions and receive instant responses. In addition, our customer success team also uses this tool to communicate with new customers while they are using our mobile app for the first time.

What do you dislike about ProProfs Chat?

Onboarding and training assistance are only offered if you opt for their Enterprise plan. However, their customer service team has always been super helpful.

What have you been using it for and what problems did ProProfs Chat solve?

On the business side, making live chat available during our business hours greatly reduced our incoming phone call volume. At one point, we were even thinking of hiring more phone support reps to deal with the huge call volume. With ProProfs Chat on board, our chat operators can engage with multiple customers simultaneously and share speedy responses.

5/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"ProProfs Chat helped us double our online sales"


What do you like about ProProfs Chat?

ProProfs Chat helps our e-commerce business share proactive chat invitations with website visitors. This way, chat operators can engage visitors, recommend them the best products, and boost our revenue. I love how we can personalize the chat greetings and the live chat widget to match them to our brand aesthetics.

What do you dislike about ProProfs Chat?

We are required to pay an additional fee for building and deploying chatbots. But, honestly, it’s worth every penny. Everything else seems to be working great.

What have you been using it for and what problems did ProProfs Chat solve?

As a growing e-commerce brand, we are always looking to grow our sales without burning a hole in our marketing budget. Over a short span of time, ProProfs Chat has helped us reduce cart abandonment rate, double our sales, and assist visitors in making the best purchase decisions.

5/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Provides the Best of Automation & Human Support "


What do you like about ProProfs Chat?

One thing that’s really admirable about ProProfs Chat is its versatility. It offers a chatbot for answering basic customer questions as well as the functionality to route chats to a human agent for complex issues.

What do you dislike about ProProfs Chat?

Although the tool has worked well for us so far, we would love to see more design variations in the chatbot templates.

What have you been using it for and what problems did ProProfs Chat solve?

ProProfs Chat has helped us streamline our customer support process. For the last two years, our agents manually handled every customer request, which didn’t turn out well for our support team. With this tool, we have found a middle ground where most of the basic tasks are carried out by the chatbot, and complicated matters are handled by our agents. Big relief!

5/5
Usefulness
4/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Insightful Reports"


What do you like about ProProfs Chat?

ProProfs Chat has excellent reporting capabilities and analytics tools to monitor operator performance. What’s more, you can track metrics like chats opened, response time, and much more, to craft better customer experiences.

What do you dislike about ProProfs Chat?

We found technical glitches when viewing reports from our mobile device. Other than that, we have had a pleasant experience with ProProfs Chat.

What have you been using it for and what problems did ProProfs Chat solve?

With ProProfs Chat, we have been able to capture customer ratings. It comes up in the reports and allows us to serve our customers better. The detailed reports also help us identify ways to improve operator productivity and customer engagement. We can do this by checking the response time and chat duration.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Easy Lead Generation and Qualification"


What do you like about ProProfs Chat?

ProProfs Chat offers many ways to generate leads and qualify them with pre-chat forms. As a result, our marketing teams swear by this tool. Also, we can convert customer queries into tickets which helps us cater to customer requests faster.

What do you dislike about ProProfs Chat?

We have been using this tool for some time now and have noticed that the number of chatbot templates should improve.

What have you been using it for and what problems did ProProfs Chat solve?

Earlier, we had serious issues with lead generation. Customers would visit our website and drop-off, which got reflected in a high bounce rate. With the help of ProProfs Chat, we have been generating leads through pre-chat forms. These forms would help us capture leads at every stage. Our marketing team would then follow up with them by accessing these leads from the CRM.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Easy Lead Generation and Qualification"


What do you like about ProProfs Chat?

ProProfs Chat offers many ways to generate leads and qualify them with pre-chat forms. As a result, our marketing teams swear by this tool. Also, we can convert customer queries into tickets which helps us cater to customer requests faster.

What do you dislike about ProProfs Chat?

We have been using this tool for some time now and have noticed that the number of chatbot templates should improve.

What have you been using it for and what problems did ProProfs Chat solve?

Earlier, we had serious issues with lead generation. Customers would visit our website and drop-off, which got reflected in a high bounce rate. With the help of ProProfs Chat, we have been generating leads through pre-chat forms. These forms would help us capture leads at every stage. Our marketing team would then follow up with them by accessing these leads from the CRM.

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Makes it easier to respond faster"


What do you like about ProProfs Chat?

Among their features are greetings and canned responses, which not only help us be proactive but also respond faster.

What do you dislike about ProProfs Chat?

They should offer new color combinations in their themes to make it easier for us to customize the chat widget.

What have you been using it for and what problems did ProProfs Chat solve?

We used ProProfschat as our first live chat software and have been satisfied with its performance for the past 1 year. We like how it allows us to respond to our customers more quickly.

4/5
Usefulness
4/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Great Lead Generation Tool"


What do you like about ProProfs Chat?

When we got ProProfs, we thought it was just a support tool. What surprised us was its ability to capture leads in real-time. It is quick and even helps us filter them from the spam leads. I think that reduces the work on our sales team as well.

What do you dislike about ProProfs Chat?

We initially didn’t get the chatbot functionality, but when they added it we were able to capture double the leads. So it became an added benefit to us.

What have you been using it for and what problems did ProProfs Chat solve?

We were initially using it as a support tool, however, it is one of the best sources for us to capture leads for our business.

4/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Helps to Respond Faster"


What do you like about ProProfs Chat?

They have a mix of features like greetings, canned responses that not only help us become proactive but also respond faster.

What do you dislike about ProProfs Chat?

That it lacks options for chat widget. They should offer new color combinations in their themes that make it easier for us to reduce the time spent on customization of the chat widget.

What have you been using it for and what problems did ProProfs Chat solve?

ProProfs turns out to be our first live chat software and in the past 1.5 years, we’ve been satisfied with its performance. We like how it has been helping us become prompt at responding to our customers faster.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Helps us Keep Customers Informed"


What do you like about ProProfs Chat?

Thanks to Proprofs chat, we are able to keep our customers updated on all the latest offers and sales because of the announcement feature.

What do you dislike about ProProfs Chat?

Earlier they didn’t have a report section to see how the announcements were working on our website, but now they do. So they’ve implemented our suggestions without us actually suggesting them the same.

What have you been using it for and what problems did ProProfs Chat solve?

We are using proprofs chat to offer support and display our eCommerce platform sales.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Helps us Keep Customers Informed"


What do you like about ProProfs Chat?

Thanks to Proprofs chat, we are able to keep our customers updated on all the latest offers and sales because of the announcement feature.

What do you dislike about ProProfs Chat?

Earlier they didn’t have a report section to see how the announcements were working on our website, but now they do. So they’ve implemented our suggestions without us actually suggesting them the same.

What have you been using it for and what problems did ProProfs Chat solve?

We are using proprofs chat to offer support and display our eCommerce platform sales.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Simple ChatBot Feature"


What do you like about ProProfs Chat?

ProProfs Chat has one of the simplest chatbot technologies for sure. We can easily build one and implement it on our website in a matter of minutes.

What do you dislike about ProProfs Chat?

I am hoping that as easy their chatbot system is to use, they also come up with a detailed reporting system for it as well. They lack a separate reporting section for their chatbot performance.

What have you been using it for and what problems did ProProfs Chat solve?

We’re using live chat as the first touch-point for conversation with our website visitors.

4/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Perfect for Real Time Chat"


What do you like about ProProfs Chat?

Ours is a small eCommerce business that sells customized goods to customers. With ProProfs live chat, we successfully reach out to visitors on website and interact with them seamlessly.

What do you dislike about ProProfs Chat?

We hope that they really add more live chat widget templates for users like us who try to avoid making manual customizations to the existing templates.

What have you been using it for and what problems did ProProfs Chat solve?

We’re using ProProfs chat to engage with our customers on a regular basis and make sure we address their doubts and concerns related to our customized products in real time.

4/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Anytime, Anywhere Support"


What do you like about ProProfs Chat?

The fact that my operators and I can pick up chat requests no matter where we are. We simply need its mobile app and we’re good to go.

What do you dislike about ProProfs Chat?

I wish the mobile app had more settings options as the web app. This way we wouldn’t open the web app separately.

What have you been using it for and what problems did ProProfs Chat solve?

We initially started using ProProfs Chat because we got to know it had a mobile app. It turned out that it was very smooth so we stuck to the tool. Honestly, it has helped us a lot in terms of offering instant support even proactive support to customers.

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Great for Capturing Customer Feedback"


What do you like about ProProfs Chat?

This live chat tool is helping us with support no doubt about that. But it is also helping us capture real-time customer feedback about our support process instantly.

What do you dislike about ProProfs Chat?

I think the team once said if we had better customization options where we can further customize the chat widget and give it the look we want then that could be useful for us.

What have you been using it for and what problems did ProProfs Chat solve?

We’re using it to offer support to our customers. But we also like the fact that we can capture what our customers think after the support process the very same moment the chat ends.

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Managing Multiple Customers is Simple"


What do you like about ProProfs Chat?

Thanks to ProProfs chat we are managing more support requests easily at the same time. We know which operator can easily manage more than 4-5 chats at one time.

What do you dislike about ProProfs Chat?

Honestly, we are getting more than we expected at this price so we don’t have anything to dislike about this product.

What have you been using it for and what problems did ProProfs Chat solve?

Our primary aim to use this live chat software was to manage more customers at the same time. And we’ve done that successfully for the past 9 months now. Really satisfied with its use.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Makes Announcements Very Easy"


What do you like about ProProfs Chat?

It is rare to come across a tool that offers a feature like Announcements. But ProProfs Chat does. And it has really helped us to identify upsell opportunities or for that matter increase engagement on the website successfully.

What do you dislike about ProProfs Chat?

While the announcements work so well, what really bothers me is that there is no way to actually see how they are performing. I would like to see a separate reports section for it to identify which announcements brought more engagement and which didn’t.

What have you been using it for and what problems did ProProfs Chat solve?

We’ve been using it to boost website engagement and capture qualified leads for our online eCommerce store.

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"We Understand Our Customers Better Now"


What do you like about ProProfs Chat?

One thing that really impresses me about this live chat software is the ability to know what customers want and what they came looking for.

What do you dislike about ProProfs Chat?

Nothing in particular. We’re pretty happy with our experience with the tool. In fact I like how they are pulling it off at such affordable prices for us.

What have you been using it for and what problems did ProProfs Chat solve?

It was quite a challenge for our agents to know what the visitors were thinking while browsing the website. However, their intricate monitoring window feature has helped us overcome that hurdle.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Smooth Support Experience"


What do you like about ProProfs Chat?

The fact that the experience for my operators while offering support to customers is pretty much smooth and so is for our customers. I think that it’s fast, comes without glitches (at least so far), and are ready to offer support anytime we want. That flexibility helps us to rely on the product even further.

What do you dislike about ProProfs Chat?

While they offer us support whenever we want, we can’t do the same yet for our customers. I feel that they should get the chatbot feature in to help us offer 24x7 support to customers.

What have you been using it for and what problems did ProProfs Chat solve?

We’ve been using it for the support process, but lately our sales team also got onboard with the live chat tool. So now we are using it for both sales and support purposes. Plus, it’s great that we finally have a tool that allows both sales and support teams to work in a unison.

4/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Offers Perfect Mobile Support"


What do you like about ProProfs Chat?

The mobile app is perfect and ensures that my operators can provide anytime, anywhere support. The app is fast and helps my operators connect with visitors in no time. Plus, the use of mobile app has helped us improve the efficiency of our employees.

What do you dislike about ProProfs Chat?

I wish the app had different settings for the admin user. My reason for saying so is that I was just hoping that as an admin I can check reports on the go. For that I have to go to my browser and login to my account separately. So, it is a discomfort in short and would like the team to resolve this soon.

4/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Powerful lead generation tool"

// Client Servicing at HCCt

What do you like about ProProfs Chat?

It helps to initiate conversations with the prospective clients by tracking their footprints.

What do you dislike about ProProfs Chat?

It has been only 3 months that I have been using it. So no issues as of now its working fine for me

What have you been using it for and what problems did ProProfs Chat solve?

I have been using free live chat software for a while now, but the main purpose to capture leads wasn’t served. Thankfully PP chat is helping me out with it. Great!

3/5
Usefulness
4/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Awesome too"

// Materials Handler at YouGov

What do you like about ProProfs Chat?

The integrations it allows with other tools is the best! Also, I can chat with anyone, anywhere and anytime….

What do you dislike about ProProfs Chat?

I think the app is not as great as the desktop version. A little bit of changes and it is good to go.

What have you been using it for and what problems did ProProfs Chat solve?

I own an e-commerce website. I have been able to capture more leads with this tool

4/5
Usefulness
3/5
Ease of use
4/5
Value for money
3/5
Customer service
User profile picture

"Great tool to win new customers"

// Human Resources Executive at dell

What do you like about ProProfs Chat?

We are using ProProfs Chat for a few months now. I and my colleagues are confident that we have won a lot of new clients because they were able to quickly chat at our website.

What do you dislike about ProProfs Chat?

I did not like the interface earlier, but the new interface is super cool! My small startup feels like an enterprise business now!

What have you been using it for and what problems did ProProfs Chat solve?

I love the fact that we are able to resolve doubts on product availability onsite and ensure that visitors are able to find answer to their questions without wasting time to call us.

5/5
Usefulness
4/5
Ease of use
4/5
Value for money
5/5
Customer service
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