This is powerful and simple customer support and ticket management software. HappyFox integrates with all email accounts & websites to ensure that all support requests get collated.
It allows its users to organize better, assign the right email to the right person, respond faster and track everything.
Also, using this service they will reduce chaos and bring order to their support process with a robust support ticket system, self-service knowledge base and community forums.
Does this service offer an API?
Who are the main user groups of this service?
It offers an API.
What is this service generally used for?
The software is most frequently used by IT departments and support teams in education, retail, travel, IT services, non-profit, government, telecom, healthcare, and real estate industries.
What platforms does this service support? (e.g. native mobile apps)
HappyFox provides practical help desk solutions.
What are some applications this service is commonly used in tandem with?
It is web-based application that works on: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone.
Does this service integrate with any other apps?
The most commonly, HappyFox is used in tandem with: HelpOnClick Live Chat Software, Salesforce, Google Apps, Facebook, and SurveyMonkey.
Does this service offer guides, tutorials and or customer support?
HappyFox provides its users with more than 20 integration options, making it possible to use this help desk and knowledge base solution in conjunction with CRM, survey, e-commerce, accounting, live chat, voice, and social media tools.
They provide: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.