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What is UseResponse?

Omni-Channel customer support & feedback software that allows users to capture feedback, optimize and automate support, and organize customer self-service.

With UseResponse, you can organize customer feedback community around your products or services, capture ideas, questions or problems, let customers vote for them and build product development roadmaps based on the provided feedback.

Helpdesk ticketing system allows you to provide support to customers from various channels including email, an embeddable widget, contact form, and API.

Knowledgebase helps you organize articles and FAQs inside the help center, providing customers with self-service and making your support tool more effective.

Reply instantly with Live Chat including channels such as FB Messenger, Skype, Widget, Telegram, Line, WhatsApp, and more, or use chat automation and chatbots.

UseResponse Awards

UseResponse currently scores 91/100 in the Feedback Management category. This is based on user satisfaction (94/100), press buzz (44/100), recent user trends (rising), and other relevant information on UseResponse gathered from around the web.

The score for this software has improved over the past month. What is this?
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Feedback Management Market Radar

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UseResponse Product Overview

  • 10+ Support Channels

  • 100% Customization - UI / Modules

  • SaaS and Self-Hosted Option

  • Instant Support

  • Extended Analytics & Reports

  • Widgets Embedded on Any Page

  • Capture Users Feedback

  • Integrations with Other Popular Services

  • Custom Development Upon Request

  • Wide Range of Instruments for Customer Self-Service

Languages Supported: English, Russian, German, Dutch, French, Spanish, Italian, Chinese, Japanese

Feedback Management Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Feedback Management software for business. Published in April 2024.

Software products in this category help measure client satisfaction, recognize what’s stopping a customer from buying, and identify scopes for improvement. The software does this by running online surveys, asking the right question to customers at the right...


UseResponse Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • History/Version Control
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Review Monitoring
  • Net Promoter Score
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
UseResponse Pricing

UseResponse Pricing Plans


2 user(s) / month
  • All Basic Features
  • 1 Help center
  • ∞ users, requests
  • 10k daily API requests
  • Public/Private Portal
  • Assignments Automation


2 user(s) / month
  • Premium Support
  • Integrations with 3rd party
  • Tickets Viibility
  • SLA (Service Level Agreement)
  • Business Hours
  • Multilingual Support & Multi-Forums
  • Smart Voting System
  • Customer Satisfaction Measurement
  • Reporting & Analytics

Enterprise On-Premise

5 user(s) / month
  • Installed on Your Server
  • Custom Addons
  • 100% Open Code

Plans starting from: $49.00/month Credit card required: No

UseResponse FAQs

Does UseResponse integrate with any other apps?

UseResponse Integrates with Jira, Salesforce, Confluence, Slack, Hubspot, Zapier, Azure DevOps and other.

What is UseResponse generally used for?

  1. UseResponse Feedback system's objective is to regularly collect feedback from customers and users of companies' solutions in order to guide further evolution and developments on the products sold. UseResponse helps to create customer feedback communities to collaborate, enhance and prioritize ideas for further implementation.

  2. UseResponse Help Desk Ticketing system is generally used to handle all the customer communications and manage all the requests from the moment they were received to the moment they were resolved. Automation and smart rules allow you to increase the efficiency of your support team, automate the flows, avoid agent collisions, and reduce the workload of your support department.
    The system creates an omnichannel communication platform allowing to keep and organize all the communications from various channels (email, support center, social media, live chat, messengers) in one single place.

Who are the main user groups of UseResponse?

UseResponse support & feedback system works well both for small and medium-sized companies to enterprise organizations.
Companies from various industries such as IT, Banking and Financial Institutions, HR, Real Estate, Educational Institutions, and non-profit organizations can benefit from our support desk ticketing software.

What are some applications UseResponse is commonly used in tandem with?

UseResponse can be used as stand-alone solutions:
* Customer Feedback
* Help Desk with Live Chat
* Knowledge Base
or as a combined suite

Does UseResponse offer multi-user capability (e.g. teams)?

Yes, UseResponse allows managing user Roles and Teams.

Does UseResponse offer guides, tutorials and or customer support?

The service offers an extensive documentation knowledge base with guides and tutorials, as well as video tutorials. As well as free consultations and installation assistance is offered via support center, phone, email, live chat.

Does UseResponse offer an API?

Integrate UseResponse with other of your services using RESTful API.

UseResponse Competitors UseResponse Alternatives

UseResponse Alternatives & Competitors

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