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About ProProfs Knowledge Base

ProProfs Knowledgebase is a powerful tool using which businesses can create online documentation, manage employee knowledge and offer self-service help to customers. Companies can quickly create highly-searchable online FAQs to onboard customers faster or a private-intra company knowledge base, accessible to only authorized employees. Besides FAQs and knowledge bases, a business can use the tool to create product guides, training manuals, wikis and more.


Reduce tickets & support calls - ProProfs Knowledge base helps companies instantly create a website FAQ, manual, guide or even a full-fledged self-service help center, where customers can easily find answers to their questions. As a result, customers can find solutions on their own, without having to contact support or raise a ticket. While this delights customers as they don’t have to wait for answers, it also means less workload for support agents as they don’t have to answers the same questions again and again.

Grow organizational knowledge - Organizing and managing employee knowledge is easy with ProProfs Knowledgebase Software. Companies can create a password protected knowledge base, which can be accessed by only authorized employees from anywhere at anytime, making the process of sharing organizational knowledge seamless and secure.

Offer a fantastic product experience - ProProfs Knowledgebase Software can be used for much more than just online documentation. The tool is ideal for companies looking to offer context-sensitive help to customers, in the form of tooltips, lightboxes, and popups. With context-sensitive help companies can provide content to customers just when they need it. This makes for great product tours and website experiences.


  • API
  • Chat
  • Contact Management
  • Contact Sharing
  • Data Export
  • Data Import
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • History/Version Control
  • Multi-User
  • Notifications
  • Project Management


    No key features associated with this application.



Included in plan:
  • 20 pages
  • 1 Authors
  • Professional Templates
  • 1 Knowledgebases, Manuals & Docs
  • Public Views


20 Pages/month
Included in plan:
  • Up to 500 Pages
  • Unlimited Public Views
  • 1 Knowledgebases, Manuals & Docs
  • Revision History & Version Control
  • Professional Templates
  • 1 Authors
  • Reports & Analytics
  • Help Widget
  • Basic Integrations
  • Premium Customer Support
  • ProProfs Training Maker (Free Edition)
  • ProProfs Live Chat (Free Edition)
  • ProProfs Help Desk (Free Edition)


20 Pages/month
Included in plan:
  • Unlimited pages
  • Unlimited Public Views
  • Unlimited Knowledgebases, Manuals & Docs
  • Revision History & Version Control
  • Professional Templates
  • Unlimited Authors
  • Unlimited Private Sites
  • Unlimited Staff Users
  • Reports & Analytics
  • Basic Integrations
  • ProProfs Training Maker (Free Edition)
  • ProProfs Live Chat (Free Edition)
  • ProProfs Help Desk (Free Edition)
  • Roles & Collaboration
  • Unlimited Groups & Teams
  • Merge Tags & Content Snippets
  • Advanced Reports & Analytics
  • Multi-Lingual Support
  • Tooltips, Lightboxes & Pop-ups
  • Conditional Content
  • Import Sites
  • Single Sourcing
  • Advanced Help Widget
  • Single-Sign-On, SAML
  • White Label
  • Custom License, Enterprise Security & Ownership
  • Vault
  • Advanced Integrations
  • Premium Customer Support


    What are some applications this service is commonly used in tandem with?
  • It works well with various ticketing tools, and sibling services - ProProfs Help Desk and ProProfs Chat.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can add users and create groups, assign them roles and permissions, using ProProfs Knowledge Base.

  • Does this service offer an API?
  • Yes, the tool provides API integration.

  • What is this service generally used for?
  • It’s majorly used for reducing customer support tickets, managing business knowledge, increasing collaboration among employees, and creating a knowledge-sharing culture in an organization.

  • What platforms does this service support?
  • It works well on multiple devices such as mobile phones, tablets, as well as laptops, and browsers like Firefox, Safari, Internet Explorer, and Chrome.

  • Does this service integrate with any other apps?
  • The tool integrates seamlessly with various third-party tools like Zendesk, Freshdesk, Google Analytics, Salesforce Desk, Wufoo, Jira, Disqus, and many more live chat tools.

  • Who are the main user groups of this service?
  • Small companies, as well as large enterprises, can use this service.

  • Does this service offer guides, tutorials and or customer support?
  • It provides a comprehensive help center with how-to guides and tutorials for customer support.

Vendor Information

Based in:


Who uses ProProfs Knowledge Base
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Arabic, Danish, English, French, Indonesian, German, Portuguese, Finnish, Italian, Japanese, Korean, Polish, Czech, Russian
Regional Restrictions:
No restrictions.
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