Compare Salesforce Service Cloud

About Salesforce Service Cloud

Grow your business, not your support queue.

Salesforce Service Cloud is an online customer support application that offers everything fast-growing businesses need to provide great customer service.

Salesforce Service Cloud allows businesses to consolidate all of their customer service support data across email, websites and social services, and what’s more, businesses are then able to offer full company support with every employee having access to cases.

With Salesforce Service Cloud, businesses can also share their knowledge on a customizable self-service site where customers can find answers to their own questions.

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

• Out-of-the-box support means you’re ready to start helping customers and managing cases within hours.

• Bring all of your customer service data together and get the insights you need to make smarter, more efficient decisions.

• Scale as you grow with easy upgrades to the Service Cloud when additional capabilities and customization become desirable.

• Help customers to help themselves with a self-service site built through Desk.com

FAQs

No FAQs associated with this application.

Vendor Information

Other

• Startups
• SMEs
• Enterprises

• Web App