LiveAgent


What is LiveAgent?

"LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel."

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel.

LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).

Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).


LiveAgent scored 94/100 (No. 1 in Support & Helpdesk) in the Support & Helpdesk category. This is based on user satisfaction (98/100), expert reviews (90/100), press buzz (40/100), recent user trends (rising), and other relevant information on LiveAgent gathered from around the web.

The score for this software has improved over the past month. What is this?


LiveAgent Awards

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LiveAgent Review

Editors' Review by the Support & Helpdesk Software Review Team

LiveAgent is a sophisticated multi-channel customer service and support solution that helps connect businesses with their customers.

LiveAgent Features

Intuitive Dashboard

Forming the focus of all user activity within LiveAgent, the dashboard can be used to set up live chats; raise, manage and assign tickets and generate reports, as well as configuring department and agent settings. New users are guided through a series of steps designed to ensure they make the most of LiveAgent’s functionality.

Tickets

The first of LiveAgent’s core functions is the tickets feature; tickets keep track of all communication with customers, whether emails; live chats; phone calls; facebook messages; tweets; internal notes or other data related to a single customer. Once created, tickets feature a unique reference number and have five different possible phases: New, Open, Answered, Resolved and Postponed.

When a new communication is received from a customer, LiveAgent will either open a new ticket for that conversation or, if the conversation is related to an existing ticket, staff members or “agents” can re-assign that conversation to the correct ticket. In the same way, if an agent has a customer’s phone number, Facebook or Twitter details on record, LiveAgent will assign any conversations by phone, Facebook or Twitter to that customer.

LiveAgent tickets dashboard

Advanced High-volume Ticketing Management

Any organisation dealing with large numbers of customer queries is likely to appreciate the following functions within LiveAgent, designed to deal with high numbers of tickets efficiently. The advantage of these functions is that they also add context to tickets, offering useful data when creating reports:

  • Transferring Tickets: Using this function, tickets can be transferred to other agents using the “transfer” button at the bottom of the ticket. In order for this function to work correctly, it is first necessary to create departments and then assign agents to these departments via LiveAgent’s configuration settings menu.
  • Automatic ticket distribution: By Assigning agents to specific departments, it is also possible to specify which tickets are directed to them. As an example, if it is necessary for agent A and agent B to answer finance-related tickets, then agents A and B can be allocated to the finance department within LiveAgent.
  • Rules: Use these to automatically assign tickets to certain departments. For example, a rule can be set up to automatically transfer all tickets containing the word “sales” or “new business” to the sales department.
  • Tags: Can be used to add context to tickets. As an example, if an inquiry comes in from a customer that is obviously ready to purchase a product, a “sales” tag might be assigned to it.
  • Filters: Best illustrated by way of example, a category could be created entitled “Needs response”. A filter could be applied to this category whereby any tickets with a “New”, “Opened” or “Postponed” status would be automatically assigned to it.

Live Chat

The Live Chat feature within LiveAgent enables users to establish chat communication with their customers. Once installed on a website, visitors to that URL will receive an invite to chat via LiveAgent’s chat window. Custom chat invitations can be set up in order to engage customers at a distinct point in their purchase journey. As an example, a LiveAgent chat invite might be directed at customers visiting a checkout page in order to increase purchase confidence and resolve any questions the customer might have at that stage. Other chat functions within LiveAgent include customisable chat buttons and department-specific chat routing, as well as an agent-orientated chat overview, allowing monitoring of the number of engaged agents and customers waiting to chat.

Reporting

A useful reporting dashboard is available to help you monitor incoming and outgoing tickets and chats. Among the data visualisations available here is a graph displaying the number of tickets received and answered over time. This graph can be altered to display a range of metrics including Missed Chats, Finished Chats and Average Chat Time.

Offline Support Portal

LiveAgent’s offline support portal stores knowledge base articles, forum posts and feedback, providing customer support when agents are offline. Each knowledge base article created comes with a link for sharing with customers or embedding. Features of the portal include a search widget, enabling customers to search within the knowledge base; the ability to attach files to articles and a customer forum feature that transforms each forum post into a ticket.

Languages, Mobile Support and Integrations

Usefully, LiveAgent offers multilingual functionality, currently supporting 39 languages and is compatible with Android and iOS, allowing agents to offer support via their phone. LiveAgent integrates with a range of other apps including Zapier; email marketing apps such as AWebber, GetResponse and Mailchimp; billing management tools such as 2Checkout and Braintree and eCommerce apps including Opencart and Shopify. Zendesk and Freshdesk plugins are available to assist with the migration of tickets from previous helpdesk providers.

LiveAgent call center

Conclusion

LiveAgent is an impressive tool, enabling businesses to engage with their customers by offering live chat and help desk functionality. LiveAgent has been carefully designed to allow businesses to handle large volumes of customer queries in an efficient way. LiveAgent’s ticket functionality is highly customisable, meaning that with a certain amount of forward-thinking, even a very small business can set up LiveAgent to automatically distribute and allocate customer tickets. In short, LiveAgent enables a small business to offer the standard of customer service which might be expected from a much larger or better-staffed organisation. This feature makes LiveAgent a valuable tool for small businesses and startups trying to offer high-level customer service on a small budget.

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Support & Helpdesk Market Radar

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LiveAgent Product Overview

  • Multichannel support (Email, Voice, LiveChat, FB and Twitter)

  • Intelligent Spam Filter

  • Live Chat

  • Knowledge Base

  • Analytics

  • Ticketing system

  • Suggestions

  • Mobile ready

  • Departments, Tags and Filters

  • Automatic Ticket Distribution & Service-level Agreement (SLA)


Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak

LiveAgent Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Compare Pricing

LiveAgent Pricing Plans

Free Account

Free
  • Live Chat
  • Ticketing
  • E-mail support
  • Call Center
  • Knowledge Base
  • Unlimited Agents

TICKET

$15.00
1 user(s) / month
  • Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

TICKET+CHAT

$29.00
1 user(s) / month
  • Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive

$39.00
1 user(s) / month
  • Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management
  • E-mail support
  • Facebook & Twitter
  • Cloud call center
  • Call center support
  • Gamification
  • Branding free

Plans starting from: $0.00/month Credit card required: No

LiveAgent FAQs

What platforms does LiveAgent support?

Browser App, Mobile Apps: Android, iOS

Does LiveAgent offer guides, tutorials and or customer support?

Yes, available on our website.

Does LiveAgent offer multi-user capability (e.g. teams)?

Yes.

Does LiveAgent integrate with any other apps?

Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager

What is LiveAgent generally used for?

High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.

Does LiveAgent offer an API?

Yes, find the complete API reference on our website.

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Page last modified:

LiveAgent User Reviews

Average User Rating:
4.89/5 based on 27 user ratings.
Your Rating:

Sentiment Scale
GreatLousy

User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated LiveAgent over time. It shows how existing users see LiveAgent with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.6/10
Arrow Left Recent Older Arrow Left
Usefulness
9.7/10
Ease of use
9.7/10
Value for money
9.4/10
Customer service
9.6/10
User profile picture

"LiveAgent is an amazing product, an asset for any company"


What do you like about LiveAgent?

Ability to configure the system for use by multiple departments. Automatic ticketing system makes it easy to keep track of relevant news. Customizable tags help our team members prioritize their workflow. For any virtual business, LiveAgent is an essential tool. It's easy to prioritize tasks and keep messages and responses organized. It is also a very useful tool for companies that have multiple departments involved in customer service. As a manager, it provides an easy way to monitor my team's progress.

What do you dislike about LiveAgent?

This situation is rare, but we have seen that the message ends up in the "spam" folder of the associated email address, and since it does not appear in LiveAgent, it is almost impossible to find the message or know of its existence. The auto-generated ticket number caused confusion for some of our customers. Sometimes, they will remove the alphanumeric tags from the email subject so that the response is not automatically attached to the original message. The reporting feature can be improved to allow for more detailed and less versatile reports.

What have you been using it for and what problems did LiveAgent solve?

LiveAgent has been used by several departments in the company. We use the chat system and email ticketing system to easily manage our response time and workflow. We are a virtual company with employees all over the world, so LiveAgent Desk is a very valuable tool for us.

4/5
Usefulness
4/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Excellent software"


What do you like about LiveAgent?

It is very useful for the intern organisation! It makes possible a good and effective organisation.

What do you dislike about LiveAgent?

It is not that easy to use and i would like to have an option to call the other person.

What have you been using it for and what problems did LiveAgent solve?

Intern organisation!

5/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Amazing email management software"


What do you like about LiveAgent?

I like the easy-to-use dashboard of LiveAgent. It's incredible well made and simplifies so many internal processes.

What do you dislike about LiveAgent?

The IOS App could be much improved. The design as well as the features offered in the app

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Great service/software"


What do you like about LiveAgent?

Lots of options and flexibility for customization to suit your organization's individual needs. This is great because the system can work for both large or small organizations with a variety of goals and methods of tracking data.

What do you dislike about LiveAgent?

Heavy to load on the run, while on the field with not so fast internet connection, but not LiveAgent fault. Nothing to change so far!

What have you been using it for and what problems did LiveAgent solve?

Using for chat and tickets management. Easy and friendly use, the best software for customer support in the market, very happy with LiveAgent support!

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Great tool especially for Live Chats"


What do you like about LiveAgent?

Live Agent is very user friendly and very stable. Also i love the automatizations available even thought they could have more but its more than enough for daily needs

What do you dislike about LiveAgent?

Live Agent could benefit from more functionalities and also more customizing, like more skins for example

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"Great product with excellent support team"


What do you like about LiveAgent?

Automated ticket assignment on bespoke forms. User controls, roles and departments. Auto assigning of tickets where possible to cut back on manual assigning across the business.

What do you dislike about LiveAgent?

we're currently using over 35 ticket licences. If I want to add 5 live chat accounts, I would have to upgrade all 35 accounts. Different types of licences on the same overall account would be a nice touch.

What have you been using it for and what problems did LiveAgent solve?

Auto assigning of tickets where possible to cut back on manual assigning across the business. Cloud based system removing the need for our own ticket server.

5/5
Usefulness
4/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"LiveAgent"


What do you like about LiveAgent?

Easy to use and fun to work with! It really helps me organize my daily work, which optimizes my outcome

What do you dislike about LiveAgent?

t always bugs in the login process, so I would ease up that process a little bit. Also, in terms of templates, the design could stand out more

What have you been using it for and what problems did LiveAgent solve?

Answer tickets, which I need to analyse in an efficient manner, so I can reply properly to customers

5/5
Usefulness
4/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"The best customer service software"


What do you like about LiveAgent?

I like this software because I can respond to tickets, answer calls, and chats from just one webpage.
Another top feature is that I can postpone tickets to a certain time and date and also assign tickets to my colleagues, which makes the job very easy.

What do you dislike about LiveAgent?

I don't like the fact that it doesn't allow me to put a call on hold and make another call at the same time.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Great product"


What do you like about LiveAgent?

The ticket system allows for a better organised working day. Running along side the live chat enables better customer service to our customers

What do you dislike about LiveAgent?

It would help if out bound calls could be made while a in bound call is on hold.

What have you been using it for and what problems did LiveAgent solve?

The ticket system allows all information to be in one place and all correspondence held together. Which offers a better service for our end user

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Incredible Help Desk Software "


What do you like about LiveAgent?

The liveagent system allows you to access emails, phone calls, live chats all from one simple to use, intuitive piece of software. If you have multiple teams of people and you need a software that keeps it all together then this is the software to try.

What do you dislike about LiveAgent?

The only negative with Liveagent is the lack of phone support for multiple calls on one line.

What have you been using it for and what problems did LiveAgent solve?

We run a busy ecommerce site and have huundreds of customers emailing, phoning, chatting through a variety of interactions. This software allows us to manage all these interactions in one place and has made the life ot the staff much easier as well

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Great ticketing system"


What do you like about LiveAgent?

Liveagent is great for helping to keep track if issues and customers. Everyone in the team can work in the system at the same time and not just one person has to be assigned to a ticket. Its really good that all communication is in one place and that tickets can be prioritised based on importance.

What do you dislike about LiveAgent?

It would be really good if when you are on a call, you could also call out without having to end your current call. There are some line breaks in forwarded emails as well which can be annoying for people we have forwarded emails onto.

What have you been using it for and what problems did LiveAgent solve?

We use liveagent for everything now, emails, calls, and chats. It has helped to stop issues and messages being missed because everything is one place, and our response times have improved with everyone being able to action each ticket.

4/5
Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
User profile picture

"Easy to use with great features"


What do you like about LiveAgent?

I like using liveagent because it is easy to use and makes it easy to track our tickets and issues. You can tag tickets with pre defined subjects that we have set making it easy to track supplier issues and volume. You can merge tickets which means that any contact we have had through several strings can easily be combined. Being able to postpone a ticket to keep us on top of chasing responses means that our replies to customers are far less delayed, improving their experience. It is great to be able to set rules on importance of incoming tickets and to also be able to set certain tickets which we know require no action to automatically resolve, clearing lots of unnecessary emails out of the way which saves us time. Being able to keep track of all correspondence in one place such as calls, chats and emails is excellent, and allows all of the team to be able to log in and pick up a ticket. Adding notes to the ticket is another great feature which allows us to leave information for ticket follow up.

What do you dislike about LiveAgent?

There are just a couple of annoying things in live agent - the fact that you can't call out whilst already on a call, and the line breaks in forwarded tickets can make it difficult for suppliers to read. Also, if a ticket has been forwarded at any point you then have to continue forwarding each time rather than replying, or previous text is not included.

What have you been using it for and what problems did LiveAgent solve?

We have been using this as our complete customer contact system, and for helping us to track issue. It has improved our response times and tracking.

4/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Simple Integration"


What do you like about LiveAgent?

The ease of which we were able to integrate there API v3 system in to our site, this is a major step forward for us and has removed the errors we got from our previous system where it was email based.

What do you dislike about LiveAgent?

The I-pad app needs a little bit of work to bring it up to the web based version status

What have you been using it for and what problems did LiveAgent solve?

We have been using it for customer ticket system, It is allowing us to send tickets direct to the department instead of having a member of the team check all the tickets and assigning from there.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"LiveAgent Automation"


What do you like about LiveAgent?

Live agent departments makes it easy for our web contact form to automatically assign tickets to the right department, taking the auditing work away from the managers and allowing them time to look after our customers

What do you dislike about LiveAgent?

When manually selecting a department you are unable to select the users from only the department you select
i.e all users are displayed regardless

What have you been using it for and what problems did LiveAgent solve?

fantastic transition and takeup by staff
Only a small bit of training given to them was needed
The users were at ease with the interface within the first few minuets
The ipad app is a great addition to the product

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Seamless customer centric communications "


What do you like about LiveAgent?

Apart from private conversations with customers it allows for a shared inbox or universal inbox that allows us to respond to customer queries that our friend missed. It also allows every query from client whether it is a call, email, social media interaction and web form to be in one place to allow easy tracking. This allows us to view all open tickets and closed tickets. It also automatically distributes all tickets to necessary individuals using a predefined criteria. The support platform is available on mobile devices that enable us to respond to clients on the go. We can also chat with customers using love chat from any device which makes our organization to be customer centric.

What do you dislike about LiveAgent?

LiveAgent integrates very well with our system and allows to access every customer's query, so far we have no challenges with the software.

What have you been using it for and what problems did LiveAgent solve?

We use it to communicate with customers seamlessly from any device and we don't experience lost tickets anymore.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"BEST RELIABLE SOFTWARE FOR GREAT PRICE"

// Customer Support at SkyMesh Pty Ltd

What do you like about LiveAgent?

I cherish LiveAgent in light of the fact that it has incredible highlights that given us a chance to connect with our guests immediately. The live visit has expanded our consumer loyalty and deals. Notwithstanding when our help operators are disconnected, LiveChat can leave a message. Realtime guest observing is incredible, we can see the time nearby, area, website page, and so forth for every guest. The telephone application additionally functions admirably.

What do you dislike about LiveAgent?

There is extremely just a single thing I detest up until this point. Can't alter reports. Would be pleasant to have some extra timespan/client inquiries.

What have you been using it for and what problems did LiveAgent solve?

The problems that we have understood with LiveAgent has been that we have acquired with it, an instrument to offer thoughtfulness regarding the customer like no other in the market, quick and straightforward.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"A great all in one platform for customer management"

// CEO at RightVows Technologies

What do you like about LiveAgent?

LiveAgent is the best tool to be used to serve multiple customers in a single time, It has call rerouting facilities, call holding, ticket management etc. We really like the way LiveAgent works all the tickets are properly managed and given set of rules. The UI is also the best we have ever seen. Great tool to run a successful business. With LiveAgent we can manage the customer issues and handle them properly.
The very best part is that all the issues managed are made to a report which can be obtained at the end of the day.

What do you dislike about LiveAgent?

The pricing model is a bit complex, please add selected model payment so that one can pay for the models they need. Also the product needs to have constant updates, we see lack of updates recently.

What have you been using it for and what problems did LiveAgent solve?

Our customer management and timely ticket resolution is for which we mainly use LiveAgent. It helps us to manage the customer issues on time with very less complexity.

4/5
Usefulness
5/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Leading software in customer success sphere"

// Customer Success Agent at Hostinger

What do you like about LiveAgent?

I have been working in customer support service for about three years now and have tried numerous help desk software solutions. However, none of them impressed me as much as LiveAgent. It has an amazing ticketing system, comfortable and customizable layout and all the features required to provide top-notch support for customers. I've recently started using the knowledge base tools and you can save a lot of time by creating readable articles for your users based on the received tickets. As an admin, you can also efficiently check each agent performance, workload-based to time and various other useful statistics.

What do you dislike about LiveAgent?

I'd say the phone app could use some extra attention. However, it's honestly not the most vital part of LiveAgent and most work that you do with it is on a computer.

What have you been using it for and what problems did LiveAgent solve?

I have been using it as a tool to do my job, which is to provide the best customer service in the world. So far, LiveAgent has provided me with more than enough tools to make it happen. Our team efficiency has increased and the software itself has exceeded all other previously tried solutions.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"It is really worthy to at least try LiveAgent helpdesk software."


We have been using Freshdesk software, but we were not quite satisfied with the features according to price so we decided to switch to new brand. LiveAgent helpdesk software had high ratings and good feedback so we decided to cooperate with it. Now we have been partners for 2 years and we are very pleased to continue. The design looks really nice, also the colourful difference between each ticket and conversation makes whole process more transparent. Before, we received huge amount of spam messages, which were not assigned to anybody but with SPAM filter feature we got rid of unimportant spam. Agents use templates, predefined answers to write back to customers as soon as possible. Also the price attracted us, since the package of 3 agents was much cheaper than competititors. It is really worthy to at least try LiveAgent helpdesk software.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"LiveAgent helps us to sort, distribute and solve all the tickets everyday"


As our team has grown quite quickly we needed to switch to a help desk solution that would help us to sort, distribute our tickets over the whole organization. We created multiple departments and with basic rules setup the fluent workflow. Every member of the team knows exactly which ticket is assign to him and needs to be replied. You can connect unlimited number of email addresses to LiveAgent, add chat buttons on your websites and create a simple call center as we did.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"This helpdesk software interested us from the first second"


My company cooperate with LiveAgent longer time now (3 years) and this helpdesk software interested us from the first second. Especially agents were surprised how easy is managing whole software. They receive short – easy to understand message so they know soon how to help customers. They may divide each message into departments, create contacts, tags so every customer is transparent. Agents can find all conversations anytime using live chat history. It runs perfectly without any errors or disadvantages. There are many translation into different languages and packages price is affordable for every type of the company.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"LiveAgent surprised me with price and performance"


Employees have learned really quickly how to work with LiveAgent. My company is bigger and helpdesk provides help to all my users. I can't say anything wrong about it. LiveAgent surprised me with price and performance. It delivers customer service over email, facebook, twitter, phone calls and live chat, where clients can solve problems immediately while chatting with agents. I recommend this app.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Great App and Kudos to the Customer support team in LiveAgent"


LiveAgent is a great software for small business like me. Especially when you're using multiple email addresses for correspondence - LA makes it easy to connect them into one inbox. The Customer Portal is a great feature as well. My clients love to use it.
German translation need some pimping :)

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
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"Powerful help desk software, easy to work with"


If you're looking for a powerful, easy to work with, and cheaper help desk software... LiveAgent is exactly for you. It has various sophisticatedfunctions and it provides good IT ticketing feature. If your company needs to raise popularity between customers and if it wants to meet your consumers needs, this help desk software will definitely help you. We are using this software longer time now (mainly email, call and live chat features), and we still did not notice any disadvantages. Everybody should try it, it's worth the time.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
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