Compare LiveAgent vs Spiceworks Help Desk

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Software Description:

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel.

LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).

Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).

Software Description:

The main purpose of Spiceworks software is to connect IT professionals with other IT-related users via direct interaction channel. Experts and systems administrators provide their opinions, manage support tickets from clients, track agent's’ performance, or track abrupt changes occurring in the network.

The Spiceworks software can be either cloud-based or installed and is completely free. The ticket service is without any limitations, users are given self-service portal for tickets submitting, and there is also centralized knowledge base from where users can get information on periodical or regular requests. Another useful feature of this platform is the team management dashboard that is used for essential productivity metrics.

The setup of Spiceworks software is easy and fast, with no waste of time for users. IT administrators can also manage tickets, assign tasks to team members, respond to requests, track their time, and more from their mobile devices with Android and iOS native apps.

Features:

  • Click-to-Dial
  • Task Scheduling/Tracking
  • 2-Factor Authentication
  • Batch Permissions & Access
  • File Sharing
  • Lead Management
  • Call Tracking
  • Scheduling
  • Marketing Automation
  • Contact Sharing
  • Billing/Invoicing
  • API
  • Data Import
  • Data Export
  • Notifications
  • Dashboard
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • Contact Management
  • Email Integration
  • Customer Management
  • Google Apps Integration
  • Multi-User

Features:

  • External Integrations
  • API
  • Chat
  • Notifications
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Dashboard

Summary:

  • Multichannel support (Email, Voice, LiveChat, FB and Twitter)

  • Intelligent Spam Filter

  • Live Chat

  • Knowledge Base

  • Analytics

  • Ticketing system

  • Suggestions

  • Mobile ready

  • Departments, Tags and Filters

  • Automatic Ticket Distribution & Service-level Agreement (SLA)

Summary:

  • Tickets & Tasks

  • Team Management

  • User Self-service

  • IT Asset Management

  • 150+ Add‐on Apps

  • Ticket Collaboration

  • Multi‐site Support

  • Active Directory

  • Knowledge Base

TICKET

$9.00
1 user(s) / month
Included in plan:
  • Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

TICKET+CHAT

$29.00
1 user(s) / month
Included in plan:
  • Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive

$39.00
1 user(s) / month
Included in plan:
  • Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management
  • E-mail support
  • Facebook & Twitter
  • Cloud call center
  • Call center support
  • Gamification
  • Branding free

Free Plan

Free
Included in plan:
  • Unlimited Tickets
  • Unlimited Devices
  • Unlimited Agents
  • Unlimited Users
  • Unlimited Technicians
  • Premium Support
  • IT Community with Millions of IT Pros

FAQs:

    What platforms does this service support?
  • Browser App, Mobile Apps: Android, iOS

  • Does this service offer guides, tutorials and or customer support?
  • Yes, available on our website.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service integrate with any other apps?
  • Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager

  • What is this service generally used for?
  • High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals.

  • Does this service offer an API?
  • Yes, find the complete API reference on our website.

FAQs:

    Does this service integrate with any other apps?
  • Integrations: Teamviewer, LogMeIn Rescue, AlienVault, Customer Thermometer, Cherwell Support, Evernote, NetFlow, or OneLogin.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Knowledge Base, Community Support, Tutorials, and Webinars.

  • What is this service generally used for?
  • This service is generally used as Help Desk solution.

  • What platforms does this service support?
  • Spiceworks can be either cloud-based or installed. System requirements are: Windows 7, Windows 8, Windows Server 2008 R2, or Windows Server 2012 R2.

  • Does this service offer an API?
  • Yes, it offers an API.

  • Who are the main user groups of this service?
  • Main users of Spiceworks Help Desk are system Administrators and IT managers or directors and MSPs who provide IT services for businesses.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
5.2k
Followers:
10.1k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses LiveAgent
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak
Regional Restrictions:
No restrictions.

Other:

Who uses Spiceworks Help Desk
  • SMEs
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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