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Customer Chat Software Awards 2021

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2021
Customer Chat

#CustomerChatSoftware
#BestProducts2021
#CrozdeskAwards
The Top Customer Chat Software products in 2021 as determined by the Crozscore ranking algorithm. This includes Free Live Chat Software, and general solutions. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
LiveChat
93/100 6/10
2
Intercom
92/100 6/10
3
Freshchat
91/100 6/10
4
Drift
91/100 6/10
5
LiveAgent
91/100 5/10
6
Zendesk
91/100 7/10
7
Olark
91/100 6/10
8
Pure Chat
91/100 5/10
9
Acquire
91/100 5/10
10
Landbot.io
90/100 5/10
11
Re:amaze
90/100 5/10
12
Userlike
90/100 5/10
13
HelpCrunch
90/100 5/10
14
LiveHelpNow
90/100 5/10
15
Crisp
90/100 5/10
16
ProProfs Chat
90/100 4/10
17
LivePerson
89/100 5/10
18
SnapEngage
89/100 5/10
19
Provide Support
89/100 6/10
20
Comm100 Live Chat
89/100 5/10

Customer Chat Market Radar™ Customer Chat Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Userlike Intercom LiveChat LiveHelpNow Provide Support Zoho SalesIQ Comm100 Live Chat Acquire Landbot.io Olark Smartsupp Re:amaze Drift LiveAgent Pure Chat Smith.ai Chat LivePerson Freshchat Zoho Desk Crisp Chatbase NoForm AI Podium

  Product Leaders  (bottom-right)

Help On Click HelpCrunch ChatBot WhosOn WebsiteAlive Chatra Chaport ProProfs Chat Velaro LiveAdmins Dashly Verloop Solvemate Chatlio SnapEngage Activechat Chatgen 360dialog WhatsApp Business API Oct8ne WotNot BotStar ChatSupport BotUp giosg telbee MindTitan Copointer Gallabox AtomChat Tagove Chat.io SignalZen Applozic Umnico Sociocs orimon.ai BotPenguin ControlHippo Handle SiteSpeakAI Quidget

  Market Leaders  (top-left)

LiveChat4Dynamics NoForm AI AskTimmy.ai Robylon AI

  Challengers  (bottom-left)

Hybrid.Chat Chat Outsource Bot Libre Bluefish.ai Nice Chat ChatrHub Click2Magic Blinger.io GetInChat ICE Chat Cugic AsisteClick Yubi Lemur live chat IVCBox Live Guide Chat AskMe Chat KayBot Chatbot Builder Teleform Robofy Moveo.AI Hubber Botsai
This Customer Chat Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2021 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the Customer Chat category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on January 16, 2026. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on February 02, 2021  |  © 2014-2026, Crozdesk.com
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Customer Service Software Customer Engagement Software Support & Helpdesk Software Customer Experience Software Instant Messaging & Chat Software Artificial Intelligence (AI) Software Ticketing & Help Desk Software Lead Generation Software Marketing Automation Software

Customer Chat Software Types

Free Live Chat Software

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