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Customer Chat Software Awards 2021

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2021
Customer Chat

#CustomerChatSoftware
#BestProducts2021
#CrozdeskAwards
The Top Customer Chat Software products in 2021 as determined by the Crozscore ranking algorithm. This includes Free Live Chat Software, and general solutions. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
LiveChat
93/100 6/10
2
Intercom
92/100 6/10
3
Freshchat
91/100 6/10
4
Drift
91/100 6/10
5
LiveAgent
91/100 5/10
6
Zendesk
91/100 7/10
7
Olark
91/100 6/10
8
Pure Chat
91/100 5/10
9
Acquire
91/100 5/10
10
Landbot.io
90/100 5/10
11
Re:amaze
90/100 5/10
12
Userlike
90/100 5/10
13
HelpCrunch
90/100 5/10
14
LiveHelpNow
90/100 5/10
15
Crisp
90/100 5/10
16
ProProfs Chat
90/100 4/10
17
LivePerson
89/100 5/10
18
SnapEngage
89/100 5/10
19
Provide Support
89/100 6/10
20
Comm100 Live Chat
89/100 5/10

Customer Chat Market Radar™ Customer Chat Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Userlike Help On Click Intercom LiveChat LiveHelpNow HelpCrunch ChatBot WhosOn Provide Support Zoho SalesIQ Chatra Comm100 Live Chat Chaport ProProfs Chat Acquire Velaro Landbot.io Chatlio Olark Smartsupp SnapEngage Re:amaze Drift LiveAgent Pure Chat Smith.ai Chat Kommunicate LivePerson giosg Freshchat Zoho Desk Crisp

  Product Leaders  (bottom-right)

WebsiteAlive LiveAdmins Dashly Verloop Solvemate Activechat 360dialog WhatsApp Business API Oct8ne WotNot BotStar ChatSupport BotUp telbee MindTitan Copointer Bot Libre Gallabox AtomChat Click2Magic Tagove Chat.io SignalZen Applozic Umnico Sociocs BotPenguin Handle

  Market Leaders  (top-left)

  Challengers  (bottom-left)

Hybrid.Chat Chatgen Chat Outsource Bluefish.ai Nice Chat Teletype App ChatrHub Blinger.io GetInChat ICE Chat Cugic AsisteClick Yubi Lemur live chat IVCBox Live Guide Chat VOCO Chat orimon.ai AskMe Chat ControlHippo KayBot Chatbot Builder Teleform Robofy Moveo.AI
This Customer Chat Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2021 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the Customer Chat category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on May 12, 2025. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on February 02, 2021  |  © 2014-2025, Crozdesk.com
Customer Service & CRM Software Series
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Categories Related to Customer Chat Software

Customer Service Software Customer Engagement Software Support & Helpdesk Software Customer Experience Software Instant Messaging & Chat Software Artificial Intelligence (AI) Software Ticketing & Help Desk Software Lead Generation Software Marketing Automation Software

Customer Chat Software Types

Free Live Chat Software

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