Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most via website and mobile app, with audio or video chat, co-browsing and routing.
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat. Comm100 Live Chat is available in team, business, and enterprise editions.
Front-line marketing and sales, service, and support use Comm100 Live Chat to exceed customer expectations, improve agent efficiency, and drive revenue with significant ROI. Over 6,500 companies worldwide including Rackspace, Stanford University, and Canadian Blood Services use Comm100 to provide the world’s most personalized live chat experience.
Comm100 Live Chat is specifically designed for medium to large eCommerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more.
Chatbot that automates your live chat
Audio & Video Chat
Fully customizable chat buttons and windows
Insightful performance reports & analysis
Rule-based chat routing and allocation
Industry-leading security and reliability
100% uptime with the MaximumOn technology
Multiple Languages and auto-translation
APIs and webhooks
Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems
Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in October 2021.
Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...FREE DOWNLOAD Customer-Chat-Software-Buyer-Guide-2018.pdf