Comm100 Live Chat

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What is Comm100 Live Chat?

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most via website and mobile app, with audio or video chat, co-browsing and routing.

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat. Comm100 Live Chat is available in team, business, and enterprise editions.

Front-line marketing and sales, service, and support use Comm100 Live Chat to exceed customer expectations, improve agent efficiency, and drive revenue with significant ROI. Over 6,500 companies worldwide including Rackspace, Stanford University, and Canadian Blood Services use Comm100 to provide the world’s most personalized live chat experience.

Comm100 Live Chat is specifically designed for medium to large eCommerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more.

  • Fully customizable Chatbot that automate your live chat, saving staff only for the most complex issues.
  • Audio & Video Chat that offers a more efficient way of communication and helps establish more trusting customer relationships
  • Industry leading security mechanisms including PCI compliant secure form, Credit Card Masking, Visitor Single Sign-On, LDAP Authentication, strong password policy, IP restriction, and more.
  • Being able to provide 100% uptime with the patent-pending MaximumOn technology.
  • Multiple deployment options. Shared, dedicated, on-premises? Your choice.
  • On-demand custom development is available with dedicated deployment and on-premises deployment.
  • Onboarding, training and consulting: 24*7 live chat support, dedicated solution consultant, tailored training and 100% dedication to solving problems for customers.

Comm100 Live Chat scored 87/100 in the Customer Chat category. This is based on user satisfaction (85/100), press buzz (50/100), and other relevant information on Comm100 Live Chat gathered from around the web.

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Comm100 Live Chat Awards

  • Comm100 Live Chat
  • Comm100 Live Chat
  • Comm100 Live Chat
  • Comm100 Live Chat

Customer Chat Market Radar

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Comm100 Live Chat Product Overview

  • Chatbot that automates your live chat

  • Audio & Video Chat

  • Fully customizable chat buttons and windows

  • Insightful performance reports & analysis

  • Rule-based chat routing and allocation

  • Industry-leading security and reliability

  • 100% uptime with the MaximumOn technology

  • Multiple Languages and auto-translation

  • APIs and webhooks

  • Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems


Languages Supported: English
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Customer Chat Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in October 2021.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...

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Comm100 Live Chat Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Comm100 Live Chat Pricing

Comm100 Live Chat Pricing Plans

Team

$29.00
1 user(s) / month
  • Unlimited chats.
  • Audio and video chat
  • Task Bot
  • Configurable chat button and window
  • Mobile apps for both iOS and Android.
  • Real-time visitor and agent monitoring
  • Upload files and screenshots
  • Basic reporting
  • MaximumOn™ (cloud only)
  • 1-year data storage
  • 24/7 live support

Business

$49.00
1 user(s) / month
  • Everything in Team, plus:
  • Multi-language chat and auto-translation
  • Canned messages
  • Routing by department
  • Advanced auto chat invitation
  • Manual chat invitation
  • Custom visitor filter
  • Add internal note
  • IP Restriction
  • Access to pre-built Integrations
  • Advanced UI customizations
  • Extended reporting
  • 2-year data storage

Enterprise

Custom
1 user(s) / month
  • Everything in Business plus:
  • Dynamic chat campaigns
  • Advanced chat routing and queue management tools.
  • Visitor segmentation
  • PCI DSS compliance
  • Credit card masking
  • Visitor SSO
  • Agent console extension
  • Shift management
  • Agent SSO
  • Access to Comm100 API
  • Extended analytics
  • Special compliance requirements (HIPAA Business Associate Agreement (BAA), security assessment, system penetration test)
  • On-premise deployment (optional)
  • 3-year data storage

Plans starting from: $29.00/month Credit card required: N/A

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