Freshchat is a live chat product for all businesses. It helps businesses to do one thing and do it really well — convert website visitors into customers.
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
Key-Value Propositions
1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional
3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshchat offers:
-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified with industry compliances
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Freshchat currently scores 90/100 in the Instant Messaging & Chat category. This is based on user satisfaction (88/100), press buzz (62/100), recent user trends (rising), and other relevant information on Freshchat gathered from around the web.
| The score for this software has improved over the past month. What is this? |
Free live chat software
Real time engagement software for websites
Live chat software from Freshdesk
Proactive chat for websites
Live chat for small teams
Live chat for startups
Live chat tool for increased sales
Live chat software for customer support
Live chat software for more leads from website
Live chat software for engagement and sales
CRM, 3rd Party Plugins
Live Chat with the Website Visitors
No
All Mobile and WebApp Platforms
Yes
Yes
Yes
SMBs, SMEs, Startups, E-Commerce Websites.
The sentiment map shows a snapshot of how Crozdesk users have rated Freshchat over time. It shows how existing users see Freshchat with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
We used Freshchat as a web chat option on our website and the app. The integration was extremely easy and we were able to go live very quickly.
The dashboard for our agents is very good and our agents did not take a lot of time to start using the tool and helping our customers.
I liked the different features that it offers, esp. workload based chat routing, integration with Freshdesk. We also were one of the early users to try out WhatsApp API Integration with the Freshchat team.
At the time when we tried the product, the reports for Freshchat were not the best in the market. We had to spend a lot of time to understand our team's performance and productivity.
Freschat turns out to be a fairly easy tool to use at all times, the fact that it is easy to configure everything before starting to use it turns out to be in short a quite practical element to use the application, its easy integration with our website is perfect for wanting to channel our customer service services in a more practical way, another quite positive aspect of Freshchat turns out to be that it allows the sending of audio and video files through chat, which allows us to provide a much more complete service, The learning curve turns out to be very quick to learn, and in terms of its customer service it is quite fast when responding to any problem that may arise while using this application.It has been helping us within our company to channel our customer service in a much more practical and faster way through its chat, where we can easily integrate it to our website and respond to all requirements or requests of our clients in this way in a faster and more immediate way compared to how we did it previously, Freshchat has really been quite useful for us within the company and I recommend this application with our eyes closed.
My main complaint is that your mobile application does not work properly, so I always have to restart it to be able to use the application without any problem.
The messaging service is instantaneous, I can easily answer all the questions or doubts that arise from the clients to find the best solution to any failure that they present. With the information compiling button it is easy to be able to help clients even when I am not online, in this way I cover customer support with greater veracity. Together with my team, we achieved our goal, thanks to the most outstanding feature of Freshchat, the great capacity for personalization of emails.
The price is not completely adapted to our company. The customer service is essential for any company that wants to correctly satisfy all the doubts of the customers and, therefore, correct any failure that occurs. But when the costs are somewhat high, it can be somewhat complicated to remain constant.
The benefits are great. The ROI has been totally successful. Our product is enhanced when our customers are satisfied with the quality of the service we offer. We quickly find solutions to any doubt, fault or problem that they present. Frequent doubts have always existed and being able to personalize emails is a great advantage that relieves our workload.
