Freshchat


What is Freshchat?

Freshchat is a live chat product for all businesses. It helps businesses to do one thing and do it really well — convert website visitors into customers.

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key-Value Propositions
1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional
3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified with industry compliances



Freshchat currently scores 90/100 in the Instant Messaging & Chat category. This is based on user satisfaction (88/100), press buzz (62/100), recent user trends (rising), and other relevant information on Freshchat gathered from around the web.

The score for this software has improved over the past month. What is this?
www.freshworks.com
  • Freshchat
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Instant Messaging & Chat Market Radar

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Freshchat Product Overview

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales


Languages Supported: English, Catalan, Czech, Danish, German, Estonian, Finnish, French, Portuguese, Italian, Korean, Arabic, Bengali, Bulgarian, Gujarati, Hebrew, Hindi, Hungarian, Japanese, Central Khmer, Indonesian, Greek, Icelandic, Latvian, Lithuanian, Malayalam, Marathi, Malay, Chinese, Norwegian, Panjabi, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Dutch, Tamil, Thai, Telugu, Turkish, Welsh, Ukrainian, Urdu, Vietnamese, Swedish

Freshchat Features

  • A/B Testing
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
Freshchat Pricing

Freshchat Pricing Plans

Growth

$15.00
1 user(s) / month
  • Up to 2000 bot sessions/month FREE
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • 100K MUV/agent

Pro

$39.00
1 user(s) / month
  • Up to 3000 bot sessions/month FREE
  • WhatsApp Business
  • Apple Business Chat
  • Business Hours (by Groups)
  • Advanced Automations
  • CSAT Survey and Report

Enterprise

$69.00
1 user(s) / month
  • Up to 5000 bot sessions/month FREE
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)

Plans starting from: $0.00/month Credit card required: No

Freshchat FAQs

What are some applications Freshchat is commonly used in tandem with?

CRM, 3rd Party Plugins

What is Freshchat generally used for?

Live Chat with the Website Visitors

Does Freshchat offer an API?

No

What platforms does Freshchat support?

All Mobile and WebApp Platforms

Does Freshchat offer guides, tutorials and or customer support?

Yes

Does Freshchat offer multi-user capability (e.g. teams)?

Yes

Does Freshchat integrate with any other apps?

Yes

Who are the main user groups of Freshchat?

SMBs, SMEs, Startups, E-Commerce Websites.

Freshchat Competitors Freshchat Alternatives

Freshchat Alternatives & Competitors

Slack
Slack
  29726 91/100
Instant Messaging & Chat Software
Zoho Cliq
Zoho Cliq
  95 89/100
Instant Messaging & Chat Software
RingCentral MVP
RingCentral MVP
  140 86/100
Instant Messaging & Chat Software
LivePerson
LivePerson
  100 85/100
Instant Messaging & Chat Software
Rocket.Chat
Rocket.Chat
  162 85/100
Instant Messaging & Chat Software
FreeChat
FreeChat
  23 86/100
Instant Messaging & Chat Software

Freshchat User Reviews

Average User Rating:
4.41/5 based on 234 user ratings.
Your Rating:

Sentiment Scale
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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Freshchat over time. It shows how existing users see Freshchat with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.0/10
Arrow Left Recent Older Arrow Left
Usefulness
9.3/10
Ease of use
10.0/10
Value for money
7.3/10
Customer service
9.3/10
User profile picture

"Amazing Customer Service and good Interface"

// Product Head at Drivezy (formerly JustRide)

What do you like about Freshchat?

We used Freshchat as a web chat option on our website and the app. The integration was extremely easy and we were able to go live very quickly.

The dashboard for our agents is very good and our agents did not take a lot of time to start using the tool and helping our customers.

I liked the different features that it offers, esp. workload based chat routing, integration with Freshdesk. We also were one of the early users to try out WhatsApp API Integration with the Freshchat team.

What do you dislike about Freshchat?

At the time when we tried the product, the reports for Freshchat were not the best in the market. We had to spend a lot of time to understand our team's performance and productivity.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Freschat turns out to be a fairly easy tool to use at all times"


What do you like about Freshchat?

Freschat turns out to be a fairly easy tool to use at all times, the fact that it is easy to configure everything before starting to use it turns out to be in short a quite practical element to use the application, its easy integration with our website is perfect for wanting to channel our customer service services in a more practical way, another quite positive aspect of Freshchat turns out to be that it allows the sending of audio and video files through chat, which allows us to provide a much more complete service, The learning curve turns out to be very quick to learn, and in terms of its customer service it is quite fast when responding to any problem that may arise while using this application.It has been helping us within our company to channel our customer service in a much more practical and faster way through its chat, where we can easily integrate it to our website and respond to all requirements or requests of our clients in this way in a faster and more immediate way compared to how we did it previously, Freshchat has really been quite useful for us within the company and I recommend this application with our eyes closed.

What do you dislike about Freshchat?

My main complaint is that your mobile application does not work properly, so I always have to restart it to be able to use the application without any problem.

5/5
Usefulness
5/5
Ease of use
3/5
Value for money
4/5
Customer service
User profile picture

"Real-time messaging"


What do you like about Freshchat?

The messaging service is instantaneous, I can easily answer all the questions or doubts that arise from the clients to find the best solution to any failure that they present. With the information compiling button it is easy to be able to help clients even when I am not online, in this way I cover customer support with greater veracity. Together with my team, we achieved our goal, thanks to the most outstanding feature of Freshchat, the great capacity for personalization of emails.

What do you dislike about Freshchat?

The price is not completely adapted to our company. The customer service is essential for any company that wants to correctly satisfy all the doubts of the customers and, therefore, correct any failure that occurs. But when the costs are somewhat high, it can be somewhat complicated to remain constant.

What have you been using it for and what problems did Freshchat solve?

The benefits are great. The ROI has been totally successful. Our product is enhanced when our customers are satisfied with the quality of the service we offer. We quickly find solutions to any doubt, fault or problem that they present. Frequent doubts have always existed and being able to personalize emails is a great advantage that relieves our workload.

4/5
Usefulness
5/5
Ease of use
3/5
Value for money
5/5
Customer service
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