What is LivePerson?

LivePerson makes life easier by transforming how people communicate with brands through chat and messaging supported by bots & AI.

Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.

LivePerson currently scores 85/100 in the Instant Messaging & Chat category. This is based on user satisfaction (78/100), press buzz (54/100), recent user trends (rising), and other relevant information on LivePerson gathered from around the web.

The score for this software has improved over the past month. What is this?
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Instant Messaging & Chat Market Radar

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LivePerson Product Overview

  • Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

  • Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

  • KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

  • Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Languages Supported: English
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Instant Messaging & Chat Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Instant Messaging & Chat software for business. Published in February 2024.

This software offers tools for teams to chat in real time, in private or open channels, and communicate more effectively. Instant messaging apps are designed for teams to work together, by allowing them to switch between different chat rooms. These tools al...


LivePerson Features

  • A/B Testing
  • Analytics
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Review Monitoring
  • Net Promoter Score
  • Landing Pages

LivePerson FAQs

Who are the main user groups of LivePerson?

LivePerson provides chat and messaging service to businesses of all sizes.

Does LivePerson offer guides, tutorials and or customer support?

LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.

Does LivePerson offer an API?

Yes we are an open platform and provide an API.

What is LivePerson generally used for?

It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.

What platforms does LivePerson support?

Web-based service. Mobile version is available for Android and iOS.

LivePerson Alternatives

LivePerson Alternatives & Competitors

  29722 91/100
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Zoho Cliq
Zoho Cliq
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RingCentral MVP
RingCentral MVP
  790 85/100
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  162 85/100
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  23 86/100
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