Customer Chat Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Customer Chat

#CustomerChatSoftware
#BestProducts2020
#CrozdeskAwards
The Top Customer Chat Software products in 2020 as determined by the Crozscore ranking algorithm. This includes Free Live Chat Software, and general solutions. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
LiveChat 93/100 6/10
2
ProProfs Chat 92/100 6/10
3
HelpCrunch 92/100 5/10
4
Pure Chat 92/100 5/10
5
Userlike 91/100 5/10
6
Olark 91/100 6/10
7
Smartsupp 91/100 5/10
8
Crisp 91/100 5/10
9
LiveAgent 91/100 5/10
10
LiveHelpNow 91/100 5/10
11
Drift 91/100 5/10
12
Intercom 91/100 6/10
13
Freshdesk Messaging 90/100 6/10
14
Re:amaze 90/100 4/10
15
SnapEngage 89/100 5/10
16
Zoho SalesIQ 89/100 7/10
17
ChatBot 88/100 4/10
18
Acquire 88/100 5/10
19
ProvideSupport 88/100 6/10
20
Chatra 86/100 5/10

Customer Chat Market Radar™ Customer Chat Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Userlike Intercom LiveChat LiveHelpNow HelpCrunch ProvideSupport Zoho SalesIQ Chatra Comm100 Live Chat ProProfs Chat Acquire Landbot.io Olark Smartsupp Freshdesk Messaging Crisp Re:amaze Drift LiveAgent Pure Chat LivePerson Zendesk

  Product Leaders  (bottom-right)

Chat Outsource Help On Click ChatBot Bot Libre WhosOn WebsiteAlive Chaport Blinger.io Applozic Velaro LiveAdmins Dashly Verloop Solvemate Hybrid.Chat Chatlio SnapEngage Activechat Chatgen 360dialog WhatsApp Business API Smith.ai Chat Yubi Kommunicate Oct8ne WotNot BotStar ChatSupport Bluefish.ai Botup giosg Hubber SleekFlow telbee MindTitan Chat.io

  Market Leaders  (top-left)

  Challengers  (bottom-left)

Live Guide Chat Nice Chat AsisteClick Click2Magic IVCBox GetInChat ICE Chat ChatrHub

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