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Customer Chat Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Customer Chat

#CustomerChatSoftware
#BestProducts2020
#CrozdeskAwards
The Top Customer Chat Software products in 2020 as determined by the Crozscore ranking algorithm. This includes Free Live Chat Software, and general solutions. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
LiveChat
93/100 6/10
2
ProProfs Chat
92/100 4/10
3
HelpCrunch
92/100 5/10
4
Pure Chat
92/100 5/10
5
Userlike
91/100 5/10
6
Olark
91/100 6/10
7
Smartsupp
91/100 5/10
8
Crisp
91/100 5/10
9
LiveAgent
91/100 5/10
10
LiveHelpNow
91/100 5/10
11
Drift
91/100 6/10
12
Intercom
91/100 6/10
13
Freshchat
90/100 6/10
14
Re:amaze
90/100 5/10
15
SnapEngage
89/100 5/10
16
Zoho SalesIQ
89/100 7/10
17
ChatBot
88/100 5/10
18
Acquire
88/100 5/10
19
Provide Support
88/100 6/10
20
Chatra
86/100 5/10

Customer Chat Market Radar™ Customer Chat Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Userlike Intercom LiveChat LiveHelpNow Provide Support Zoho SalesIQ Comm100 Live Chat Acquire Landbot.io Olark Smartsupp SnapEngage Re:amaze Drift LiveAgent Pure Chat LivePerson Freshchat Zoho Desk Crisp Chatbase Podium

  Product Leaders  (bottom-right)

Help On Click HelpCrunch ChatBot WhosOn WebsiteAlive Chatra Chaport ProProfs Chat Velaro LiveAdmins Dashly Verloop Solvemate Chatlio Activechat Chatgen 360dialog WhatsApp Business API Smith.ai Chat Oct8ne WotNot BotStar ChatSupport BotUp giosg telbee MindTitan Copointer Bot Libre Gallabox AtomChat Click2Magic Tagove Chat.io SignalZen Applozic Umnico Sociocs BotPenguin ControlHippo Handle NoForm AI SiteSpeakAI

  Market Leaders  (top-left)

LiveChat4Dynamics NoForm AI

  Challengers  (bottom-left)

Hybrid.Chat Chat Outsource Bluefish.ai Nice Chat ChatrHub Blinger.io GetInChat ICE Chat Cugic AsisteClick Yubi Lemur live chat IVCBox Live Guide Chat orimon.ai AskMe Chat KayBot Chatbot Builder Teleform Robofy Moveo.AI Bolt Chat Hubber AskTimmy.ai Botsai Robylon AI Quidget
This Customer Chat Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2020 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the Customer Chat category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on December 16, 2025. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on April 08, 2020  |  © 2014-2025, Crozdesk.com
Customer Service & CRM Software Series
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Customer Service Software Customer Engagement Software Support & Helpdesk Software Customer Experience Software Instant Messaging & Chat Software Artificial Intelligence (AI) Software Ticketing & Help Desk Software Lead Generation Software Marketing Automation Software

Customer Chat Software Types

Free Live Chat Software

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