Customer Chat Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Customer Chat

#CustomerChatSoftware
#BestProducts2020
#CrozdeskAwards
The Top Customer Chat Software products in 2020 as determined by the Crozscore ranking algorithm. This includes Free Live Chat Software, and general solutions. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
LiveChat 93/100 6/10
2
ProProfs Chat 92/100 4/10
3
HelpCrunch 92/100 5/10
4
Pure Chat 92/100 5/10
5
Userlike 91/100 5/10
6
Olark 91/100 6/10
7
Smartsupp 91/100 5/10
8
Crisp 91/100 5/10
9
LiveAgent 91/100 5/10
10
LiveHelpNow 91/100 5/10
11
Drift 91/100 6/10
12
Intercom 91/100 6/10
13
Freshchat 90/100 6/10
14
Re:amaze 90/100 5/10
15
SnapEngage 89/100 5/10
16
Zoho SalesIQ 89/100 7/10
17
ChatBot 88/100 5/10
18
Acquire 88/100 5/10
19
Provide Support 88/100 6/10
20
Chatra 86/100 5/10

Customer Chat Market Radar™ Customer Chat Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Userlike Help On Click Intercom LiveChat LiveHelpNow HelpCrunch ChatBot WhosOn Provide Support Zoho SalesIQ Chatra Comm100 Live Chat Chaport ProProfs Chat Acquire Velaro Landbot.io Chatlio Olark Smartsupp SnapEngage Re:amaze Drift LiveAgent Pure Chat Smith.ai Chat Kommunicate LivePerson giosg Freshchat Zoho Desk Crisp

  Product Leaders  (bottom-right)

WebsiteAlive LiveAdmins Dashly Verloop Solvemate Activechat 360dialog WhatsApp Business API Oct8ne WotNot BotStar ChatSupport BotUp telbee MindTitan Copointer Bot Libre Gallabox AtomChat Click2Magic Tagove Chat.io SignalZen Applozic Umnico Sociocs BotPenguin Handle

  Market Leaders  (top-left)

  Challengers  (bottom-left)

Hybrid.Chat Chatgen Chat Outsource Bluefish.ai Nice Chat Teletype App ChatrHub Blinger.io GetInChat ICE Chat Cugic AsisteClick Yubi Lemur live chat IVCBox Live Guide Chat VOCO Chat orimon.ai AskMe Chat ControlHippo KayBot Chatbot Builder Teleform Robofy Moveo.AI

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