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What is Crisp?

Crisp is a customer engagement platform that offers companies the ability to enhance their customer relationship through a wide range of features.

Customer Relationship is something that companies can't get rid of but on the other hand, SMB's have to deal with small amount of time and few human resources. Based on this, Crisp has been created to help Startups & SMB's to scale their customers relationship thanks to a complete solution that gather every communication channels in one place.

Crisp offer 3 main plans that range from 0$ to 95$ a month with no hidden fees based on contact number or Email sent neither operators.

Through all these features, companies are able to enhance their customers relationship experience and automate lots of repetitive tasks to let operators to their best: advise and create human relationship.

Crisp Awards

Crisp currently scores 89/100 in the Customer Engagement category. This is based on user satisfaction (88/100), press buzz (53/100), recent user trends (falling), and other relevant information on Crisp gathered from around the web.

The score for this software has improved over the past month. What is this?

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Customer Engagement Market Radar

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Crisp Product Overview

  • Shared inbox

  • Multi-channel customer service

  • Chatbot

  • Live Chat

  • Marketing & Sales Automation

  • Customer Support Automation

  • Routing Rules

  • Live Translate

  • Translated in 9 languages

Languages Supported: Chinese, French, English, Finnish, Spanish, German, Dutch, Russian, Portuguese

Customer Engagement Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in September 2023.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...


Crisp Features

  • A/B Testing
  • Analytics
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Brand Management
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • SEO
  • Social-Media Integration
  • Supplier Management
  • Call Tracking
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
Crisp Pricing

Crisp Pricing Plans


  • Live Chat
  • Mobile Apps
  • Notifications
  • 2 operators


per website
  • Canned Response
  • Shared Inbox (Facebook, Twitter, Telegram & Email Connection)
  • Shortcuts (Canned Responses)
  • Reply from Slack
  • Live Chat Triggers
  • Customization
  • Internal Search
  • 4 operators
  • Unlimited Messages


per website
  • Unlimited contacts & operators
  • CRM
  • Knowledge Base
  • Routing Rules
  • Drip campaigns
  • SMS
  • Chatbot
  • Auto-Responder
  • Status Page
  • Reminders
  • Analytics

Plans starting from: $25.00/month Credit card required: No

Crisp FAQs

Does Crisp offer guides, tutorials and or customer support?

We provide 24/5 customer support, knowledge base and video to help customer scale their onboarding.

Does Crisp offer an API?

We provide an in-depth API that allows you to get and post information from and to Crisp.

Does Crisp offer multi-user capability (e.g. teams)?

We want to be the one stop for companies so that they do not have any other tool to use rather than Crisp.

Who are the main user groups of Crisp?

We provide our software to every companies that are willing to improve their customer relationship.

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Crisp Competitors Crisp Alternatives

Crisp Alternatives & Competitors

  291 89/100
Customer Engagement Software
  34 92/100
Customer Engagement Software
  30 93/100
Customer Engagement Software
  0 86/100
Customer Engagement Software
  13 88/100
Customer Engagement Software
Aspect Via
Aspect Via
  7 86/100
Customer Engagement Software

Crisp User Reviews

Average User Rating:
4.39/5 based on 77 user ratings.
Your Rating:
User profile picture

"Its interface has a fairly simple design that allows us to use this application in a very practical way"

What do you like about Crisp?

Its interface has a fairly simple design that allows us to use this application in a very practical way, the fact that it supports sending voice messages, videos and images is quite useful for our company's activities, since that way we can communicate in a much more fluid way with our clients, their customer service team is phenomenal, very attentive, fast and honest when answering any questions, problems or concerns that arise, if we talk about the price It is quite reasonable compared to other similar applications that exist in the market, in addition the chat is very customizable because it accepts the installation of additional plugins to improve the user experience in terms of the use of this application It has helped me a lot to improve the way I care for my clients, since through this chat I channel the attention of all (ALL) their requirements, from solving a simple question to sending them to a more specialized department so that they can solve your problem, I can do everything through its interface, and even on many occasions the same technician notifies me when a problem can be solved by the same client from his home and gives me the instructions and photos to assist him in the entire process of configuration and you can continue to use our products without having to wait for our technicians to make an appearance at your home.

What do you dislike about Crisp?

The notifications have flaws, on more than one occasion it happened to me that messages came to the chat but at no time did any notification come to me warning me, I realized why I casually went to consult something and saw the messages that had recently arrived.

Ease of use
Value for money
Customer service
User profile picture

"Crisp Review"

What do you like about Crisp?

Crisp is super easy to integrate in your website and mobile app.

It has a SDK for native android and Apple apps

It is very flexible, you can customize a lot of things

You can integrate it with many external tools and platforms

What do you dislike about Crisp?

The only problem we had was a mix-up in invites. I was accidentally invited to a separate, but almost identical, company page and was very confused. Their customer support helped walk me through what the problem was and where I could find more information to help myself.

What have you been using it for and what problems did Crisp solve?

Would definitely recommend, we feel it's a great solution for our business and certainly heading in the right direction.

Ease of use
Value for money
Customer service
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