Customer Chat Software Buyer Guide 2024

  • Get the Customer Chat Software Buyer Guide with all the information you need to pick the right software for your business free of charge.
  • Get a second custom Customer Chat product recommendations report tailored to your requirements. (beta)
  • AI-driven recommendations based on 314 Customer Chat products - refreshed every 24h.
  • Get the software intelligence pack for free, only on Crozdesk.
Customize Your Pack

What is covered in the report?

Last updated: March 2024
Crozdesk Report Cover Crozdesk Report Page 2 Crozdesk Report Page 3 Crozdesk Report Page 4 Crozdesk Report Page 5 Crozdesk Report Page 6 Crozdesk Report Page 7 Crozdesk Report Page 8 Crozdesk Report Page 9 Crozdesk Report Page 10 Crozdesk Report Page 11 Crozdesk Report Page 12 Crozdesk Report Page 13 Crozdesk Report Page 14 Crozdesk Report Page 15 Crozdesk Report Page 16 Crozdesk Report Page 17 Crozdesk Report Page 18 Crozdesk Report Page 19 Crozdesk Report Page 20 Crozdesk Report Page 21 Crozdesk Report Page 22 Crozdesk Report Page 23 Crozdesk Report Page 24 Crozdesk Report Page 25

Customer chat software solutions help to improve customer support by enabling real-time discussions and support via live chat on the company website. As a result, your business will save both time and money spent on customer support. On the other hand, customers will benefit from easily accessible, round-the-clock support, as well as having a text transcript to reference in the future when needed.

Common features include the ability to chat with multiple visitors, video chatting, viewing remote screens and mouse movements, file sharing, and feedback analysis.

In this free customer chat software buyers guide, we’ll take a data-driven look at the vendor landscape and the most popular products available on the market. You will learn about the types of solutions available, how to choose between them, and the benefits of each type.

In the Customer Chat software buyer guide you’ll find:

  • A detailed introduction and overview of the market.
  • The Crozdesk Market Radar™ with an overview of the vendor landscape and positioning of the most important Customer Chat vendors on the market.
  • A list of the Top 10 Customer Chat software products based on a wide range of user reviews and other data, as well as an in-depth look at the top 3 solutions.
  • A software guide detailing the different types of Customer Chat products available and what to pay attention to when choosing a solution for your business.
  • An overview of related software types to consider.
Get the customized report pack

Let's customize your report

Please select all features that are critical for you:

This is used to compile the custom product recommendation part of the report pack.


By submitting this form, you consent to be contacted by a Crozdesk Ltd software advisor and up to 4 relevant Customer Chat software partners via email and/or phone. You agree that Crozdesk Ltd may share your data with its customers and partners to complete your request. Your personal data is protected and you have the right to object to direct marketing. Further details in our Privacy Policy.
Delivered in partnership with Business Software Research Logo Black
Back to top