Customer Chat Software Buyer Guide 2019

  • Get the Customer Chat Software Buyer Guide with all the information you need to pick the right software for your business free of charge.
  • Get a second custom Customer Chat product recommendations report tailored to your requirements. (beta)
  • AI-driven recommendations based on 114 Customer Chat products - refreshed every 24h.
  • Get the software intelligence pack for free, only on Crozdesk.
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What is covered in the report?

Last updated: September 2019
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Customer chat software solutions help to improve customer support by enabling real-time discussions and support via live chat on the company website. As a result, your business will save both time and money spent on customer support. On the other hand, customers will benefit from easily accessible, round-the-clock support, as well as having a text transcript to reference in the future when needed.

Common features include the ability to chat with multiple visitors, video chatting, viewing remote screens and mouse movements, file sharing, and feedback analysis.

In this free customer chat software buyers guide, we’ll take a data-driven look at the vendor landscape and the most popular products available on the market. You will learn about the types of solutions available, how to choose between them, and the benefits of each type.

In the Customer Chat software buyer guide you’ll find:

  • A detailed introduction and overview of the market.
  • The Crozdesk Market Radar™ with an overview of the vendor landscape and positioning of the most important Customer Chat vendors on the market.
  • A list of the Top 10 Customer Chat software products based on a wide range of user reviews and other data, as well as an in-depth look at the top 3 solutions.
  • A software guide detailing the different types of Customer Chat products available and what to pay attention to when choosing a solution for your business.
  • An overview of related software types to consider.
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