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Customer Chat Software Awards 2023

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2023
Customer Chat

#CustomerChatSoftware
#BestProducts2023
#CrozdeskAwards
The Top Customer Chat Software products in 2023 as determined by the Crozscore ranking algorithm. This includes Free Live Chat Software, and general solutions. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
Intercom
92/100 6/10
2
Zendesk
92/100 7/10
3
Zoho Desk
92/100 7/10
4
Freshchat
91/100 6/10
5
LiveChat
91/100 6/10
6
LiveAgent
91/100 5/10
7
Olark
91/100 6/10
8
Crisp
91/100 5/10
9
Userlike
91/100 5/10
10
Drift
91/100 6/10
11
Provide Support
91/100 6/10
12
Landbot.io
90/100 5/10
13
Re:amaze
90/100 5/10
14
Acquire
90/100 5/10
15
SnapEngage
90/100 5/10
16
HelpCrunch
90/100 5/10
17
Pure Chat
90/100 5/10
18
Comm100 Live Chat
89/100 5/10
19
LiveHelpNow
89/100 5/10
20
LivePerson
89/100 5/10

Customer Chat Market Radar™ Customer Chat Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Userlike Intercom LiveChat LiveHelpNow Provide Support Zoho SalesIQ Comm100 Live Chat Acquire Landbot.io Olark Smartsupp SnapEngage Re:amaze Drift LiveAgent Pure Chat Smith.ai Chat LivePerson Freshchat Zoho Desk Crisp Chatbase

  Product Leaders  (bottom-right)

Help On Click HelpCrunch ChatBot WhosOn WebsiteAlive Chatra Chaport ProProfs Chat Velaro LiveAdmins Dashly Verloop Solvemate Chatlio Activechat 360dialog WhatsApp Business API Oct8ne WotNot BotStar ChatSupport BotUp giosg telbee MindTitan Copointer Bot Libre Gallabox AtomChat Click2Magic Tagove Chat.io SignalZen Applozic Umnico Sociocs BotPenguin ControlHippo NoForm AI

  Market Leaders  (top-left)

  Challengers  (bottom-left)

Hybrid.Chat Chatgen Chat Outsource Bluefish.ai Nice Chat ChatrHub Blinger.io GetInChat ICE Chat Cugic AsisteClick Yubi Lemur live chat IVCBox Live Guide Chat VOCO Chat orimon.ai AskMe Chat KayBot Handle Chatbot Builder Teleform Robofy Moveo.AI Bolt Chat
This Customer Chat Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2023 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the Customer Chat category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on November 14, 2025. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on January 26, 2023  |  © 2014-2025, Crozdesk.com
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Free Live Chat Software

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