Customer success software helps companies to monitor, manage and ultimately ensure customer engagements with the company result in desired and expected results from them using a product or service being provided. These solutions often provide customer profiles covering the interactions and behaviour customers have shown towards the business, which allows them to be scored to guage satisfaction and avoid issues such as churn. As such, customer success software can be crucial for companies to maintain a satisfied customer base and reputation and as a result, a steady revenue stream. Common integrations for customer success software are with CRM, customer experience and customer service solutions to allow this data to be shared across all customer-facing applications.
