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Knowledge Management Software Awards 2020

The Best 20 Solutions on Crozdesk

TOP20 Software Products of 2020
Knowledge Management

#KnowledgeManagementSoftware
#BestProducts2020
#CrozdeskAwards
The Top Knowledge Management Software products in 2020 as determined by the Crozscore ranking algorithm. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.
1
ProProfs Knowledge Base
92/100 6/10
2
Freshdesk
92/100 6/10
3
Zoho Desk
90/100 7/10
4
Zendesk
90/100 7/10
5
Confluence
89/100 7/10
6
HubSpot
89/100 7/10
7
ServiceNow
89/100 6/10
8
LiveAgent
88/100 5/10
9
HappyFox
88/100 5/10
10
Re:amaze
88/100 5/10
11
Slite
88/100 5/10
12
HelpCrunch
88/100 5/10
13
Nuclino
88/100 5/10
14
Document360
88/100 5/10
15
Tettra
88/100 5/10
16
Trainual
88/100 5/10
17
Hugo
87/100 5/10
18
UseResponse
87/100 4/10
19
BoostHQ
86/100 5/10
20
Axero
85/100 5/10

Knowledge Management Market Radar™ Knowledge Management Software
Vendor Landscape

Artboard 1

  Champions  (top-right)

Slite ProProfs Knowledge Base Nuclino Document360 Guru Shelf Re:amaze Trainual HubSpot HappyFox Confluence ServiceNow LiveAgent Freshdesk Zenkit Hypernotes Nimbus Note HelpCrunch Stonly

  Product Leaders  (bottom-right)

ClickHelp Tettra Golden BoostHQ Givitas Knowmax Archbee Dokit Elium Skore PHPKB JuiceAnalytics KnowledgeBase Station Hugo OneBar Beyond Intranet Knowledge Management BetterDocs Constructor Tech Tooltip Glossary Plugin for WordPress Atlas by ClearPeople

  Market Leaders  (top-left)

  Challengers  (bottom-left)

Labstep LabiKnow Stample Termi iEngage Bookplay Kbee Doxter Staff.Wiki Pilot.io Knowledge Cloud DocsHound Kahana SmartConvo Pigro
This Knowledge Management Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2020 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the Knowledge Management category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on December 21, 2025. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.
This awards list was published on June 17, 2020  |  © 2014-2025, Crozdesk.com
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Categories Related to Knowledge Management Software

Document Management Software Project Collaboration Software Digital Asset Management (DAM) Software Training and Onboarding Software Customer Service Software Ideas Management Software Calendar & Notebook Software Productivity Tools Customer Experience Software

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