Confluence

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What is Confluence?

Confluence is a team collaboration software, that enables organizations to create, collaborate, organize, and review project documents.

Confluence is a powerful project collaboration and project management platform that focuses on team ownership and collaboration versus individual work. It's a perfect way to share ideas, build community, and get work done. It offers one place to create, evolve and capture your team's documentation.

It provides a way for all teams to effectively get work done by providing the tools to create and document everything–from blogs and meeting notes, to product requirements.

Confluence affects anyone who needs a wiki-style collaboration space for IT teams, development teams, or any other areas where document collaboration can provide benefit.



Confluence currently scores 87/100 in the Project Collaboration category. This is based on user satisfaction (82/100), press buzz (66/100), and other relevant information on Confluence gathered from around the web.

The score for this software has declined over the past month. What is this?
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Confluence Review

Editors' Review by the Project Collaboration Software Review Team

Confluence is a project management solution, designed for all types of industries and business sizes. It allows people to better manage their organizations by giving them powerful features that help them create, organize, collaborate and review different kinds of projects.

When you set it up, you have two options: on-premise deployment or a cloud-based solution. Once you use Confluence, you can collaborate within a single, centralized team workspace. This makes it easier to manage your daily operations and accomplish more for your entire business.

Confluence offers the right tools for organization, integration and customization. It was also featured as part of the top 20 collaboration software solutions today, setting up a name for itself in the current market.

Confluence Homepage

Confluence Features

Confluence offers many core features to users of the platform, including:

A powerful workplace

Under this category, you’ll find several features and tools that can assist you in collaborating with your team members efficiently. This increases productivity and organization, especially since you can now create and share pages, search and organize the files and documents easily and gain feedback using inline and page comments.

Other abilities include the ability to use powerful search engines, page archive and structured page trees. You can also use templates and add your own touches to them, which include GIFs, images and videos to make your content more dynamic. If you need help regarding your pages, then you can mention a team member to assist in your progress.

Templates

Confluence features a wide collection of templates. Templates for many aspects are available, including product requirements, marketing plans, email drip campaigns and design systems. Having this collection lessens the time you usually spend in creating pages to attract your online audience. Instead, you can now develop a marketing strategy and embrace remote work with the help of these templates.

Integrations and apps

One of the top features in Confluence includes the ability to empower your pages with the help of popular applications and platforms including Jira, Team Calendars and Trello. You also have the option to customize this software solution with the applications, which helps optimize themes, workflow management solutions and diagramming. Overall, having these integrations secures and tracks your projects effectively.

Confluence Benefits

Confluence is the perfect place for creating pages, collaborating with your team members and organizing all your workload in a single, centralized location. Its powerful features are all designed for knowledge management, employee management and project collaboration and help benefit the organization greatly.

Some of these benefits include:

Knowledge base

These tools help in creating a knowledge base where you can provide a place to offer easy-to-find answers for your customers and automate the processes behind all project plans.

Increased productivity

The productivity within the organization can be increased significantly since it’s easier to share important announcements, receive instant feedback and strengthen the company culture.

Better project management

Having every aspect of a project on one platform means that users can find the information they need quickly and ensure there is greater visibility of projects and deadlines.

Confluence Features

Confluence Pricing

Confluence offers pricing packages based on a cloud-based solution or on-premise deployment. These two categories vary drastically when it comes to the prices and this is mostly because you only need to pay once for the on-premise deployment. In line with this, three pricing packages can be found under the cloud-based solution while two plans are hosted on the self-managed ones.

Cloud

Three pricing packages are made available in Cloud. Here, you’ll get to choose between the following: Free, Standard and Premium. They differ according to the level of functionality and amount of features they offer to the team. Here are the packages as described by Confluence:

Free

As stated by the name itself, it’s completely free forever. In this package, you get to add up to 10 users, allowing for collaboration within a small workforce. Other features include unlimited spaces and pages, macros, structured page tree, page versioning, best practice template library and other integrations. Its storage space has a maximum of 2 GB. If you have any questions, you can benefit from community support to have all your questions answered.

Standard

On the other hand, the second package is priced at $5.00 per month and per user. Standard is fit for businesses and organizations that have more than 5,000 users. It has everything that was offered in the previous package. The only difference is that you can now set page and space permissions. Other features include the ability to archive and unarchive pages, along with anonymous access. You can also benefit from audit logs and an overall 250 GB file storage space. A trial version is available for Standard.

Premium

The last package is priced at $10.00 per month and per user. Just like Standard, you can add up to 5,000 users on the platform. Everything that Confluence offers can be found in this package. Additional features include anonymous access, an admin key, analytics, inspect permissions and copy space permissions. A 99.9% uptime SLA was guaranteed and you can benefit from unlimited storage space. Any questions and inquiries can be addressed efficiently, thanks to the 24/7 premium support.

Just like Standard, Premium offers a trial version.

Self-managed

The self-managed packages are free for 30 days. Two pricing packages are available, designed for teams of all sizes. If you prefer having your server hosted onto your own system, then the plans found under this category are your most viable options. You can choose between the two: server or data center.

Server 

This plan starts at $10.00 for 10 users. It follows a one-time payment fee and you can even try out its features in a free trial version. With this package, it’s easier to gain control over your environment in a single server deployment. You can also rely on a perpetual license along a free year of maintenance.

The maximum number of users in this package reaches up to more than 10,000 users, which is priced at $150,000 overall.

Data center

The Data center plans minimum number of users is set at 500. The data center plan is most suitable for businesses that have a larger working force, which requires higher levels of functionalities and more advanced tools and features. Not only does it offer you the same tools in server for a larger workforce but it also has an Atlassian-supported disaster recovery feature.

The difference between the cloud and server options is the level of setup involved. The first one is for those who want to immediately get started efficiently and quickly while the second option gives you more freedom to configure and manage the technical settings of the platform. Confluence accepts all types of payments, including bank transfers, credit cards, check or ACH. It also has a 30-day money-back guarantee.

Conclusion

At the end of the day, if you’re looking for a top project management software solution, then Confluence is a viable option. Not only is complete with powerful features and intuitive integrations with other applications, but it’s reasonably affordable. With this solution, business owners and team leaders’ jobs are simplified regarding task delegation, progress monitoring and employee tracking.

Project Collaboration Market Radar

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Confluence Product Overview

  • Project collaboration

  • Knowledge base

  • Team documentation

  • JIRA integration

  • Collaborative workspace

  • On demand or hosted

  • Drag and drop editing

  • Massive plugin ecosystem


Languages Supported: English, French, German, Japanese, Korean, Portuguese, Russian, Spanish

Project Collaboration Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Project Collaboration software for business. Published in May 2024.

This type of software allows for project management and team collaboration for small teams as well as large enterprises. Teams can manage projects, share documents, and assign tasks in an efficient manner. They can easily organize documents, work with clien...

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Confluence Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • Employee Database
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Gantt Charts
  • Google Apps Integration
  • History/Version Control
  • Lead Management
  • Multi-Account
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Timesheets
  • Travel Management
  • Database
  • Time Management
  • Prioritization
  • Roadmapping
  • Resource Management
  • Collaboration Support
  • Report & Compliance
  • Software Integration
  • Objectives Tracking
  • Workflow Management
  • Campaign Management
Confluence Pricing

Confluence Pricing Plans

Cloud Up to 10 users

$10.00
1 user(s) / month
  • Special price for small teams

Cloud 11-100 users

$5.00
1 user(s) / month
  • Larger and expanding teams

Plans starting from: $5.00/month Credit card required: No

Confluence FAQs

Does Confluence integrate with any other apps?

Yes, Confluence integrates with the following apps:

Jira, HipChat, G Suite, Evernote, Lucidchart, Calamari, DocuSign, SharePoint, EduBrite, Google Maps, Workato, and more.

What are some applications Confluence is commonly used in tandem with?

JIRA Software.

Does Confluence offer an API?

Users can choose between Confluence's Server REST API or the Confluence Cloud API.

Does Confluence offer guides, tutorials and or customer support?

Yes, Confluence offers FAQs, an online forum, knowledge base, online support, phone support, video tutorials, and technical support.

What is Confluence generally used for?

Confluence is primarily used as a project collaboration software for teams to share, organize and discover content all in one platform.

What platforms does Confluence support?

Confluence supports Cloud, Windows, Mac, iOS, Android, and Linux.

Who are the main user groups of Confluence?

The main users of Confluence are large enterprises, mid-sized businesses, non-profits, and small businesses.

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Confluence User Reviews

Average User Rating:
4.1/5 based on 3453 user ratings.
Your Rating:

Sentiment Scale
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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Confluence over time. It shows how existing users see Confluence with regards to its usefulness, ease of use, value for money and customer service.

Overall
8.7/10
Arrow Left Recent Older Arrow Left
Usefulness
8.2/10
Ease of use
9.1/10
Value for money
8.4/10
Customer service
8.9/10
User profile picture

"Confluence "


What do you like about Confluence?

In summary, I found Confluence to be an effective enterprise collaboration platform that offers a wide range of features for content creation, editing, and management. The intuitive user interface and ease of use facilitated quick adoption by users, while the seamless integration with other productivity tools like Jira, Slack, and Trello enhanced team collaboration. I also appreciated the advanced security features to protect business data and confidential information. However, the cost may be high for small businesses or teams with limited budgets, and some advanced features may require technical expertise to fully utilize. Overall, I recommend Confluence for teams looking to improve collaboration and productivity.

What do you dislike about Confluence?

In summary, Confluence is an evolving platform with versatile options to optimize collaboration. It offers numerous integrations with third-party platforms that contribute to increased productivity. For document management, it offers excellent possibilities for real-time information exchange.

What have you been using it for and what problems did Confluence solve?

Some time behave very slow while updating the document to the repository. Editing a document at the repository it self is a cumbersome task

4/5
Usefulness
4/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"1.My opinion on Confluence: An effective company collaboration platform"


What do you like about Confluence?

2. Intuitive and easy-to-use user interface, enabling rapid user adoption - Wide range of features for creating, editing and managing content, including web page creation, file sharing and authoring dashboards - Offers seamless integration with other productivity tools such as Jira, Slack and Trello - Advanced security features to protect company data and confidential information - Ability to customize the appearance of the dashboard interface to better meet user needs.

What do you dislike about Confluence?

3. Confluence, in my opinion, needs a better way to search, and it has recently become a little slower for regular usage. When we try to move to other Confluence-like systems, it takes a long time to export our files, regardless of whether we use HTML/PDF or XML, thus if this improves, consumers will benefit greatly. Confluence may be sluggish and complicated when switching between pages and contexts; it would be preferable to have some type of option to make it easier to use and comprehend.
One of my biggest gripes with Confluence is how sluggish and unresponsive it can be at times. When working on a group project, this can be very irritating. In addition, the search function isn't always the most refined, and it may take some time to locate the data you require.

What have you been using it for and what problems did Confluence solve?

4. Overall, I found Confluence to be an effective enterprise collaboration platform that offers a wide range of features for creating, editing, and managing content. The intuitive, easy-to-use user interface enabled rapid user adoption, while the seamless integration with other productivity tools such as Jira, Slack, and Trello enabled better collaboration between teams. I also appreciated the advanced security features to protect company data and confidential information. However, the cost can be high for small businesses or teams on a limited budget, and some advanced features may require technical knowledge to fully leverage. Ultimately, I recommend Confluence for teams looking to improve their collaboration and productivity.

2/5
Usefulness
4/5
Ease of use
2/5
Value for money
3/5
Customer service
User profile picture

"Management software"


What do you like about Confluence?

It has a beautiful and easy to navigate user interface. It improves collaboration by making it easier for an entire team to access the same document. Notifications have proven to be very useful in keeping the team informed of upcoming tasks. .It has a wide variety of ready-made templates that can also be customized and adapted to our needs. It is ideal for organizing documents and accessing them when needed.

What do you dislike about Confluence?

Confluence can be complex and requires adequate training to use effectively, managing permissions can be difficult and time-consuming, especially for organizations with complex structures.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Mind blowing with task scheduling."


What do you like about Confluence?

Gorgeousness with it's efficiency with task scheduling.
Love it's convenience with workflow streamlining.
It's a great with time tracking.

What do you dislike about Confluence?

It's a consistent with time tracking.
More terrific with task assignment.
Intuitive user interface.

What have you been using it for and what problems did Confluence solve?

It's an inconceivable with time tracking.
Very versatile and robust with project planning.
Efficiency to add task and edit them on projects.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"It's like a wiki for your own company"


What do you like about Confluence?

Confluence is perfect to store and organize internal resources. You can have articles, FAQs, and other assets there to maintain your own knowledge library. It's also easily accessible from both mobile and desktop devices.

What do you dislike about Confluence?

The UI can be overwhelming at first as this is a very powerful platform. It takes a bit of time to get familiar with all the editing tools and page structures.

What have you been using it for and what problems did Confluence solve?

We use it to store organizational information.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Best Collaboration tool in the market "


What do you like about Confluence?

Ease of use in terms of creating spaces and page trees for product specific work. The subscriber feature where the users who opted to watch the page gets notified through emails in case of any changes in the page. The templates are excellent in terms of picking up the page which we want to create based on the need. Provision to have external extensions to have dynamic content in the pages is a huge advantage.

What do you dislike about Confluence?

The page formatting features should be improved from a overall product standpoint. Templates availability for various operations across industries should be made available to save customers time and create better user experience.

What have you been using it for and what problems did Confluence solve?

All the product requirements in our company are tracked using confluence. We can collaborate across teams to get real time feedback and have the requirements connected to Jira for creating user stories and tracking them on boards.

4/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Confluence: easy and intuitive knowledge sharing"


What do you like about Confluence?

Confluence's licensing model is very robust, allowing and disabling access to certain areas of Confluence based on users and groups, making it easy to control sensitive information. Confluence's built-in graphs and reports make it easy to create detailed reports that clearly show project status, defect accumulation, etc. in a digestible way. As part of the Atlassian suite, Confluence makes it easy to pull information from other products in the suite, making it easy to link JIRA issues, Bitbucket pull requests, etc. Atlassian Confluence is ideal for capturing knowledge and sharing it with your organization. Whether it's a blog post, white paper, or project status report, Confluence can handle it. Whenever detailed written documentation is valuable to your organization, Atlassian Confluence is the tool to use.

What do you dislike about Confluence?

For expensive tools like Confluence, I hope Atlassian will start buying and merging some 3rd party add-ons that provide extraordinary value as part of the core product, instead of relying on end users to implement these add-ons properly. Atlassian can do better and help users discover its many features. Sometimes I say "I hope Confluence can" and a colleague of mine has found a way. Once these functions are known, they are usually easy to use. Confluence's query language can be very clunky, and it's good to see Atlassian create a visual query builder to make creating queries easier.

What have you been using it for and what problems did Confluence solve?

My entire department uses Atlassian Confluence to support knowledge management and communication in all aspects of software development. Our project managers leverage its powerful integration with JIRA for status reporting, and our software developers use it for technical documentation, decision logs, and team collaboration. Our Scrum masters use it to record sprint rituals, including retrospective details. I can't think of a single job function that doesn't use Confluence every day.

4/5
Usefulness
4/5
Ease of use
5/5
Value for money
4/5
Customer service
User profile picture

"a great collaboration software that makes it easy to manage projects"


What do you like about Confluence?

Confluence is great tool to manage projects and it is extremely easy to use to write documents there is no need to master the markup language or asciidoc or any others. You can create great-looking content with just the confluence UI. There a lot of plugins and addons out there that can be integrated with confluence like chat plugin and draw.io web site. Confluence will notify the team about changes made on specific content and it allows users to comment pages.
Confluence can be integrated with Jira easily.
Confluence provides a test version so you can test it and decide whether to buy it or not.

What do you dislike about Confluence?

Confluence security is difficult to manage. In fact, auto-updates are not possible and once a flow discovered things can go so wrong a serious issue is remote code execution (https://www.cvedetails.com/cve/CVE-2019-3398/) the only remedy available is to upgrade to another version.

What have you been using it for and what problems did Confluence solve?

- Products documentation
- project management
- content creation and detailed documentation
- meetings management
- link jira tickets to confluence

4/5
Usefulness
5/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Creation and edition of pages."


What do you like about Confluence?

About Confluence is a great tool that offers a great opportunity since it allows the creation of web pages.
I love this platform the variety of features it offers, among them the simple ones at the time of the creation of a page since using the Create button, a blank page is created.
Also we can insert image. They can be images that have already been uploaded, upload a new one, an image that we have in a link or one that is in other pages. You can also insert images by pasting them from the clipboard simply by dragging it directly to the page.
This is one of the many features that I like about Confluence.

What do you dislike about Confluence?

One of the disadvantages of Confluence is that the programs tend to be somewhat unstable precisely because a large number of users contribute to create them and generate bugs.
They usually have support for a few days or it is very limited.

What have you been using it for and what problems did Confluence solve?

Confluence has collaborated to the evolution in terms of the elaboration of pages since it offers a variety of very powerful tools that make this task faster and more practical for all users.
This helps the growth and more current functioning of companies, regardless of whether they are macro or micro companies.

4/5
Usefulness
4/5
Ease of use
3/5
Value for money
5/5
Customer service
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