Compare LiveAgent vs Teamwork Desk

LiveAgent 1399 Support & Helpdesk	Teamwork Desk 78 Support & Helpdesk
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Crozscore 91% what is this? User Happiness: 90% Press Buzz: 51% User Trend: interest falling	Crozscore 85% what is this? User Happiness: 79% Press Buzz: 54% User Trend: no significant changes
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About LiveAgent LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features, you'll be able to link every support channel. LiveAgent is available in 40 languages and both as SaaS license or a self-hosted license (installed on your own server). Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).	About Teamwork Desk We’ve taken care of the help desk software, so you can take care of your customers. Build organization into your workflow with our customer support helpdesk system. Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience. Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Multichannel support (Email, Voice, LiveChat, FB and Twitter) Intelligent Spam Filter Live Chat Knowledge Base Analytics Ticketing system Suggestions Mobile ready Departments, Tags and Filters Automatic Ticket Distribution & Service-level Agreement (SLA)	Summary Ticket management Ticket automation Training wheels Canned responses Teamwork integration
Pricing Small $15.00 1 user(s) / month Included in plan: Ticketing Live Chat E-mail support White Glove Setup 1 API key + integration Chat satisfaction surveys Knowledge base Customer Service iPhone/Android app Medium $29.00 1 user(s) / month Included in plan: Everything in Small plan Ticketing Live Chat Call Center E-mail support Contact forms Forum & Knowledge base iPhone/Android app Real-time visitors monitoring Chat invitations Feedback management Facebook & Twitter Cloud call center Call center support Gamification 10 departments Interactive voice response (IVR) Product training Custom domain hosting 20 Event rules 10 Time rules 5 SLA levels Large $49.00 1 user(s) / month Included in plan: Everything in Medium plan 1 Whatsapp account 30 departments Multi-Knowledge base Senior account manager 2 Knowledge bases 100 Event rules Time report 10 SLA levels Free Account Free Included in plan: Live Chat Ticketing E-mail support Call Center Knowledge Base Unlimited Agents Enterprise $69.00 1 user(s) / month Included in plan: All features from the Large plan Dedicated key account manager Priority support Assisted Whatsapp integration Custom billing setup Scheduled release management Service review call and reports Up to 40 custom roles Multileveled knowledge base	Pricing Basic $7.00 1 user(s) / month Included in plan: Pay per agent - fixed cost Unlimited agents Unlimited inboxes Smart inboxes Access, embeddable contact form Pro $13.00 1 user(s) / month Included in plan: Reporting Time tracking Automated triggers Customer portal Add unlimited part-time agents Unlimited inboxes Smart inboxes Access, embeddable contact form Premium $25.00 1 user(s) / month Included in plan: Customer happiness ratings Custom fields Full reporting Companies
FAQs What platforms does this service support? Browser App, Mobile Apps: Android, iOS Does this service offer guides, tutorials and or customer support? Yes, available on our website. Does this service offer multi-user capability (e.g. teams)? Yes. What is this service generally used for? High-quality customer service (live chat, emails, call center, support portal, knowledge base, Facebook, Twitter). Improve satisfaction rates and strike more deals. Does this service offer an API? Yes, find the complete API reference on our website. Who are the main user groups of this service? SMEs What are some applications this service is commonly used in tandem with? Gmail, Slack, Zapier, CRMs Does this service integrate with any other apps? Zapier; Facebook; Twitter; AWeber; GetResponse; Mailchimp; 2Checkout; Braintree; Magento; Opencart; Prestashop; 3DCart; Shopify; CS-Cart; BigCommerce; Actinic; Fortune 3; Volusion; Core Commerce; X-Cart; Adobe Business Catalyst; Wordpress; Joomla; Drupal; Weebly; Adobe Business Catalyst; Wix; GoDaddy; Squarespace; Web.com; Expression Engine; Highrise; Nicereply; ProjectManager; WhatsApp	FAQs Who are the main user groups of this service? Marketing teams Software teams Web Design teams Agencies Startups What are some applications this service is commonly used in tandem with? Teamwork Projects Teamwork Chat Does this service offer an API? Yes - more information on our website. What is this service generally used for? Managing customer support. What platforms does this service support? Web iOS Android Does this service offer multi-user capability (e.g. teams)? Yes - more information on our website. Does this service offer guides, tutorials and or customer support? Help Docs - on our website Videos - on YouTube, user TeamworkPM 24/7 email support Does this service integrate with any other apps? Yes, see a full list of integrations on our website.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 8.14k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 12.4k
Other Who uses LiveAgent Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: Czech, Arabic, Catalan, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Indonesian, Hungarian, Italian, Japanese, Korean, Lithuanian, Macedonian, Latvian, Chinese, Dutch, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Slovak Regional Restrictions: No restrictions.	Other Who uses Teamwork Desk Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.