Field Service Dispatch Software

Top Field Service Dispatch Software

Badger Maps
Badger Maps
  89 91/100
Sales Management Software
ZenMaid
ZenMaid
  13 89/100
Field Service Management (FSM) Software
Housecall Pro
Housecall Pro
  102 88/100
Field Service Management (FSM) Software
ServiceTrade
ServiceTrade
  36 87/100
Field Service Management (FSM) Software
Jobber
Jobber
  127 87/100
Field Service Management (FSM) Software

What is field service dispatch software?

Field service dispatch software enables companies of all sizes to effectively dispatch field workers and deliver timely services tailored to enhance customer satisfaction. Both small businesses and large enterprises make use of field service dispatch software in their systems. It is designed to improve the processes involved in accepting job calls and dispatching field workers. Scheduling and dispatching often go hand-in-hand in the field service industry. Once a work order has been dispatched, it needs to match with the schedules of any available field worker. Several features enable easy processing for this, such as drag-and-drop calendars.

In field service companies, dispatching is the method of assigning field workers to customers based on the type of work given and the proximity of the job location. It could take up to days or weeks for services to arrive at the customer’s doorstep if done manually. However, with dispatch software, the time spent jotting down customer information and checking availability with employees is reduced. Additionally, it decreases missed customer opportunities and minimizes the cost for travel, gas and resources used.

Usually, field service dispatch software is integrated with field service management (FSM) software as part of the overall system. FSM, however, focuses largely on the overall management and allocation of company resources, such as locating vehicles, managing employee activity, ensuring driver safety and many more. It also has back-office systems involved in accounting, billing and inventory. On the other hand, field service dispatch software focuses entirely on a system tailored to schedule and dispatch team members to a specific work order.


Expert Pick

Housecall Pro

Housecall Pro 88

102

Housecall Pro is a top-rated business solution for home service professionals to streamline scheduling, dispatching, payments, & more. Trusted by over 20k customers. View Listing...

Housecall Pro is a fully-featured field service management solution with powerful dispatch capabilities. The solution facilitates dynamic and streamlined job dispatching that enables project managers, field service agents, and clients alike to stay stay in the loop.


How is field service dispatch software used?

Field service dispatch software is used by field service companies. These could be home services or commercial services. Many small businesses with field services can make use of the software solution as well. Since the system is a cloud-based application, field workers are able to access it from their devices and mobile applications. It also offers an integrated interface with a visual dashboard, displaying several features to improve the efficiency of the service. Without software to enable easier access to information and provide tools for quick scheduling and dispatching, the company can lose valuable time and resources.

The software solution also tracks the calls made and received by the company. It provides call history along with customer information. This makes the call logs accessible during cases where you need to generate reports or have to review a single call interaction. By providing an automated and accurate dispatching tool, field services can focus on productivity and revenue generation.

Housecall Pro, a cloud-based field service management software solution, provides companies with the option to discard manual paperwork in pursuit of complete and full automation. It offers features including but not limited to job scheduling, dispatching, payment processing, postcard and email marketing automation. It can be accessed using Android and iOS devices.

Most software solutions have the following features:

Smart scheduling

In field service industries, unforeseen events and unexpected accidents can occur without warning. A customer could cancel an appointment, your field worker could call in sick or a traffic jam could ensue on the way to an event. Regardless of your best efforts to provide satisfactory customer service, not everything can be planned for.

However, with the smart scheduling feature, these sudden changes during operation hours can be dealt with swiftly. This feature enables dispatchers to change certain schedules in accordance with the availability of their workers in real-time. While doing so, it also notifies and updates the workers regarding this sudden change. Additionally, the feature automatically sorts all field workers according to their expertise, availability and proximity to the customer’s location.

Text notifications

This feature is usually tailored more towards the customer’s end of the interaction. With its implementation, you are able to send notifications and updates to the customers regarding the status and proximity of the field workers near the location. This notifies and prepares them once the service crew arrives to complete the job. In the event of a field worker needing to reschedule due to weather conditions or vehicular accidents, the customer is kept well informed as well.

In-vehicle telematics

In-vehicle telematics refers to the feature of tracking mobile employees during the progress of their work orders and where they are during the entire day. In the event where field workers cancel their appointments due to emergencies, dispatchers need to find an immediate resolution. With the help of this feature, they are able to notify and dispatch the employees closest to the customer’s address.

Customer service history

This feature specializes in allowing dispatchers or service providers to keep a detailed record of every service they’ve provided to customers. With just the unique service ID assigned to each customer job, you can view information regarding that specific call. The feature is helpful to use when needing to review service details. This includes both agent and customer information.

Route optimization

Using this feature, dispatchers are able to connect customers with the right field workers at the right time and location. It takes into consideration several factors about the customer’s location, such as the travel time, expected traffic and real-time live updates. For service industries handling several appointments and destinations at once, route optimization helps to dispatch several field workers at once and find the best route they can take to reach the customer’s address faster.

What are the benefits of field service dispatch software?

For customers, waiting for a technician or field worker to arrive can be a hassle on their part, especially if the services don’t arrive on time. Events such as these are often caused by unforeseen circumstances, such as traffic or vehicular breakdowns. Without software that unsnarls these, it can be difficult to inform the customer regarding the delay in time. In order to avoid being put in this position, field service dispatch software is implemented in the organization’s system.

Field service dispatch software focuses on reducing the time spent on taking in job calls and dispatching field workers to the said location. For industries with extensive dispatching procedures, it is crucial to dispatch workers to as many job orders as possible, time permitting. Field service dispatch pairs well with scheduling software. It does this by matching the locations of available field workers with the client’s information. Both can be integrated into a field service management software system.

Customer satisfaction is one of the most vital aspects of a field service company. If customers are not given the proper service, it directly affects the organization. Most service companies rely on referrals from their customers. When a specific customer receives bad service from a service provider, this primary channel of growth - referrals, becomes closed through that customer.

Field service dispatch software eliminates said risk. A customer’s time and patience are always important to a service company. Through the automation of specific processes and total visibility of field workers’ schedules and locations, it is easier to schedule and dispatch several work orders all at once. The features of Field Service Dispatch software include smart scheduling, text notifications, in-vehicle telematics, customer service history and route optimization. Through its implementation, field service companies are better equipped to handle daily operations and achieve excellent customer service.


All Software Products

Badger Maps 91

89

Badger Maps is a sales routing app that helps field salespeople optimize their routes, manage their customer data more efficiently, find new leads faster and close more deals. View Listing... From: $9.00/month trial/premium Badger Maps Pricing

91%
4 Award(s)
Champion

ZenMaid 89

13

ZenMaid was developed in 2013 by former maid services owners who managed their company in less than an hour a day with the help of custom developed technology. View Listing... From: $49.00/month trial/premium ZenMaid Pricing

89%
4 Award(s)
Champion

Housecall Pro 88

102

Housecall Pro is a top-rated business solution for home service professionals to streamline scheduling, dispatching, payments, & more. Trusted by over 20k customers. View Listing... From: $39.00/month freemium Housecall Pro Pricing

88%
4 Award(s)
Champion

ServiceTrade 87

36

ServiceTrade is the software platform for commercial mechanical and fire contractors View Listing...

87%
4 Award(s)
Product Leader

Jobber 87

127

Jobber is a web-based field service management software. View Listing... From: $69.00/month trial/premium Jobber Pricing

87%
4 Award(s)
Champion

ServiceMax 87

130

ServiceMax is a comprehensive, cloud-based, and mobile enterprise solution that manages the service delivery end-to-end process. View Listing...

87%
3 Award(s)
Champion

FieldEZ 86

70

At FieldEZ, we strive to deliver the best infield automation technology and consulting. View Listing... From: $99.00/month trial/premium

86%
3 Award(s)
Product Leader

Simpro 86

187

Powerful solutions for service, project and maintenance contractors. simPRO helps you work smarter, provide exceptional service, and maximise your profitability. View Listing...

86%
3 Award(s)
Champion

Corrigo 86

23

Corrigo provides cloud-based facilities management, work order dispatch & time tracking software. View Listing...

86%

Kickserv 86

88

Kickserv is a cloud-based field service and CRM application that helps small business owners automate basic business processes. View Listing...

86%
4 Award(s)
Product Leader

FieldEdge 85

80

FieldEdge is a cloud-based Field Service Management and Customer Management software. View Listing...

85%
3 Award(s)
Product Leader

mHelpDesk 85

147

mHelpDesk is a cloud based workforce management system for field service businesses. View Listing...

85%
4 Award(s)
Champion

FieldAware 83

20

FieldAware is a Field Service Management software that automates workflows and increases daily work order completions. View Listing...

83%
4 Award(s)
Product Leader

WorkWave Service 82

7

WorkWave Service helps field service companies manage their entire business from marketing, to back office, to dispatching, routing, job management, payment, & reviews. View Listing...

82%
1 Award(s)
Champion

ServicePower 81

9

ServicePower is provider of software and services in field service and workforce management. View Listing...

81%
3 Award(s)
Product Leader

ClickSoftware 81

3

ClickSoftware is an automated mobile workforce management and service optimization solution for enterprise and small businesses. View Listing...

81%
1 Award(s)
Product Leader

IntelliShift 81

10

IntelliShift is configured to fleets of 50+ as an alternative to today's one-size-fits-all telematics and fleet management solutions. View Listing... From: $19.99/month premium only

81%

FieldAx 80

10

FieldAx is built on the most secure FORCE.COM cloud platform. FieldAx helps organizations to manage work tasks of any kind that need to be performed on location. View Listing... From: $35.00/month trial/premium FieldAx Pricing

80%
Challenger

OctopusPro 78

3

OctopusPro is a job management software for any field service provider or contractor. The OctopusPro app can be used by your field workers anywhere, anytime, even offline. View Listing...

78%
Product Leader

KloudGin 78

9

Cloud ERP mobile solution for quoting, contracts, case & work order management, field service, scheduling, routing, inventory & asset management, purchasing, BI & analytics. View Listing...

78%
Product Leader

Solve Client Manager 73

0

A sophisticated CRM refined into a simple app with a web portal. Chosen by thousands to manage day-to-day operations, client activity, and pretty much anything else. View Listing... From: $25.00/month trial/premium Solve Client Manager Pricing

73%

ReachOut Suite 73

4

Affordable & simple-to-use SaaS solution, improves onsite services efficiency by eliminating paperwork & streamlining processes with customizable mobile-based forms & workflow View Listing... From: $0.00/month freemium ReachOut Suite Pricing

73%
Product Leader

Coresystems 70

0

Coresystems is a field service and customer support management platform. View Listing...

70%
Product Leader

Astea 70

1

Astea is software for service management and mobile workforce solutions. View Listing...

70%
Product Leader

SuccessWare 21 69

1

SuccessWare 21 software provides operational and management solutions for the Service industry. View Listing...

69%
Product Leader

Wintac 69

5

Wintac is All-in-One business management software, working as scheduling, dispatching and work order management module. View Listing...

69%
Challenger

Aptora 67

3

Aptora Total Office Manager is a truly complete all-in-one service business management software program. View Listing...

67%
Challenger

Maxoptra 64

0

Maxoptra delivers cloud-based delivery management and route optimisation solutions that meet the needs of both small and large fleet operators. View Listing... From: $45.00/month trial/premium Maxoptra Pricing

64%
1 Award(s)

Aimsio 62

1

Gain control of your field operations. Manage and dispatch resources like equipment and crew. Capture data in real-time in the field with electronic forms and tickets. View Listing...

62%
Challenger

Hellotracks 61

1

Hellotracks is a location-based service that runs as a mobile and web app. Offering your mobile and office employees visibility & control of all activities in the field. View Listing... From: $10.00/month trial/premium Hellotracks Pricing

61%
Challenger
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