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What is mHelpDesk?

mHelpDesk is a cloud based workforce management system for field service businesses.

Mhelpdesk is an advanced field service solution that allows service teams to work more productively by tracking their orders with great efficiency and issuing invoices on the fly. The workforce is monitored and managed through the field agents’ mobile devices.
It is powerful software, which supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments.
This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office.

mHelpDesk currently scores 85/100 in the Field Service Management (FSM) category. This is based on user satisfaction (80/100), press buzz (47/100), recent user trends (rising), and other relevant information on mHelpDesk gathered from around the web.

The score for this software has improved over the past month. What is this?

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mHelpDesk Review

Editors' Review by the Field Service Management (FSM) Software Review Team

Spend less time organizing your business and more time perfecting your craft with mHelpDesk.

mHelpDesk is an all-in-one field service profession software solution designed for businesses in the field service industry. If your company provides plumbing services, HVAC maintenance and repair, construction services,, lawn care and maintenance and carpet cleaning this is a software solution you might find useful.

What the software can do for you

mHelpDesk helps manage and organize a variety of tasks, including service requests, invoicing, making and gathering reports from the field, as well as customer relationship management.

This software solution is ideal for growing SMEs as well as more established medium-sized companies that have

  • Better organizational capabilities.
  • Dependable remote access to specific data.
  • Better and more precise scheduling.
  • A more efficient billing process.

The Key Features

Some of the core features that come with the mHelpDesk software package include

  • Field Service CRM
  • Field Service Automation
  • Contact Management
  • Billing/Invoicing
  • Work Orders
  • Dispatch and Routing Management
  • Quote Management
  • Scheduling
  • Equipment Tracking
  • SMS Communication

It allows you to manage your employees in the field, receive their reports, manage work orders, dispatch technicians to the right address and even keep track of your equipment.


The Benefits of mHelpDesk and the Problems It May Be Able to Solve for Your Business

Helps you manage your leads and opportunities more effectively.

When you’re managing a company, regardless of the industry you’re operating in, organization can be a challenge. With this field service professions software, you can effectively find opportunities and follow through on your leads.

It helps employees on the field be more efficient and productive.

Because the software solution enables remote access to pertinent data, field workers can easily access customer information anytime, anywhere using any device; either through laptops, smartphones or tablets.

It enables you and your employees stay on top of essential business processes.

Providing estimates, placing job orders, scheduling, sending out invoices—these are just a few of the important processes you and your employees will be able to perform more accurately and efficiently using the software.

It allows you to perform tasks even when there’s no internet connection or cellular service.

mHelpDesk has an offline mode feature that enables employees to continue working even if the cellular service is down, if there’s no Wi-Fi service or if the internet connection is lost. This will ensure productivity even in the least ideal situations.

It has seamless integration with Quickbooks.

If you’re using Quickbooks to manage inventory, sales and payroll, mHelpDesk is specifically designed to save you the trouble of finding other software solutions. You don’t have to make unnecessary compromises just so your field service software will match perfectly with your existing business application.

It comes with well-designed mobile software for easy remote access and communication.

With the mHelpDesk software, you can connect with employees via SMS and monitor their work progress via mobile application.

The Field Service Management software that comes with the mHelpDesk enables employers to send out job orders to workers on the field, either through SMS or via the easy-to-use mobile software for both Android and iOS devices. This feature helps ensure seamless communication anytime, anywhere.

Schedule workloads easier and dispatch field workers faster.

Field services businesses often deal with overbooking but with the real-time scheduling feature managers and employers can now avoid overbooking and even under-booking jobs.

You have complete visibility over the schedules and job orders of your workforce, allowing you to organize and sync new appointments more efficiently, which in turn will allow you to provide a more proficient and punctual service to your clientele.

Billing made easier and more efficient.

Avoid data entry errors, double billing and improve the accuracy of your invoices with mHelpDesk’s online payment processing. The service offers reasonable credit card processing rates and allows you to receive accurate payment in a timely manner.

How much does mHelpDesk software cost?

You can get a free trial of the software without the need for a credit card. The starting paid package costs $99.00 per month for two user logins and 50 jobs per month, ranging up to $499 for their success package which gives you the option of unlimited users and unlimited jobs.

The Verdict

All in all, mHelpDesk is a great field service professions software solution packed with all the necessary features you need to effectively manage your workforce on the field. It is competitively priced and is best suited for SMEs that really need help in organization, scheduling, billing and other crucial day-to-day operations.

Field Service Management (FSM) Market Radar

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mHelpDesk Product Overview

  • Simple Scheduling: Jobs can be filled-in by the office manager who can use the corresponding tab on the main screen.

  • Job Tracking: Using the Job Tracking feature, administrators can quickly overview all job statuses with live updates from the field agents’ mobile devices, check the customer’s location and get instantly informed when a job is completed.

  • Billing and Invoicing: With Mhelpdesk’s billing and invoicing features, users can pre-fill invoices with the customer's data before the service team even reaches the customer’s location.

  • Workforce Management: Administrators know exactly where their field service teams are located at any given moment, they can efficiently manage them to meet the ever-changing demands and requirements of their customers.

  • Location Awareness: Administrators can locate all field technicians in real-time and assign them with the nearest jobs based on their geographic map location.

Languages Supported: English

Field Service Management (FSM) Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Field Service Management (FSM) software for business. Published in March 2023.

Supporting sales agents, field workers and fleet managers, field service management software is all about optimizing routing and effective fleet use. With features such as automatic territory management, map visualization, calendar management and appointmen...


mHelpDesk Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • Accounts Receivable
  • API
  • Application Tracking
  • Attendance Tracking
  • Balance Sheet
  • Batch Permissions & Access
  • Billing/Invoicing
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Expense Tracking
  • External Integrations
  • Feedback Management
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Onboarding
  • P&L
  • Payment Processor
  • Payroll
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Tax Management
  • Third-Party Plugins/Add-Ons
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • Employee Engagement
  • BitCoin
  • PayPal
  • Stripe
  • SAP Integration
  • Route Optimization
  • Mobile App
  • Sales Automation
  • Fleet Management
  • Map Visualization
  • Appointment Scheduling
  • Pipeline Management

mHelpDesk Pricing Plans

Other pricing information:

Pro: $99 per month, 2 User Logins, 50 Jobs per month.
Growth: $249 per month, Unlimited Users, 250 Jobs per month.
Success: $499 per month, Unlimited Users, Unlimited Jobs.
Free 14 day trial

Credit card required: No

mHelpDesk FAQs

Who are the main user groups of mHelpDesk?

It can be used in all service industries such as plumbers, hvac, appliance repair, IT and computer repair, pest control, electricians, landscaping, handymen, carpet cleaning, etc.

What is mHelpDesk generally used for?

This solution is used to modernize the way field service teams work and interact with their customers.

What platforms does mHelpDesk support?

Because it's a Web-based system, Mhelpdesk is readily available on any mobile device with Internet access.

Does mHelpDesk integrate with any other apps?

It integrates with: Google Maps, Google Calendar, Quickbooks.

Does mHelpDesk offer an API?

It offers an API that can be used to integrate the application with the other software tools.

Does mHelpDesk offer guides, tutorials and or customer support?

Support offered: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.

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mHelpDesk User Reviews

Average User Rating:
3.98/5 based on 147 user ratings.
Your Rating:
User profile picture

"Disappointing and Dishonest"

// Owner at Masra Tech

What do you like about mHelpDesk?

Potential. Program could eventually be a good program. Sole Proprietors are the target market for this product.

What do you dislike about mHelpDesk?

Customization options are very limited and overpromised. Customer service and sales are dishonest and appear to be under educated on the product.

What have you been using it for and what problems did mHelpDesk solve?

It did not solve any problems.

Ease of use
Value for money
Customer service
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