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What is ClickSoftware?

ClickSoftware is an automated mobile workforce management and service optimization solution for enterprise and small businesses.

ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.

ClickSoftware Awards

ClickSoftware currently scores 81/100 in the Field Service Management (FSM) category. This is based on user satisfaction (74/100), press buzz (46/100), recent user trends (rising), and other relevant information on ClickSoftware gathered from around the web.

The score for this software has declined over the past month. What is this?

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Field Service Management (FSM) Market Radar

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ClickSoftware Product Overview

  • Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.

  • Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.

  • Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.

  • Customer Management Features: Appointment Management; Appointment Reminders; Contact Database; Contact Management.

  • Business Intelligence Features: Custom Reports; Dashboard; Service History.

  • Project Management Features: Gantt Chart; Reminders; Task Management.

Languages Supported: English

Field Service Management (FSM) Software Buyer Guide 2022

Product recommendations, vendor rankings, market overview and tips on how to select Field Service Management (FSM) software for business. Published in August 2022.

Supporting sales agents, field workers and fleet managers, field service management software is all about optimizing routing and effective fleet use. With features such as automatic territory management, map visualization, calendar management and appointmen...


ClickSoftware Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Expense Tracking
  • External Integrations
  • Feedback Management
  • Forecasting
  • Gantt Charts
  • Inventory Tracking
  • Lead Management
  • Multi-User
  • Notifications
  • Onboarding
  • Payroll
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Product Catalog
  • Time Management
  • Employee Engagement
  • Shipping Management
  • Order management
  • SAP Integration
  • Route Optimization
  • Resource Management
  • Collaboration Support
  • Mobile App
  • Fleet Management
  • Map Visualization
  • Appointment Scheduling

ClickSoftware Pricing Plans

Other pricing information:

Pricing on demand.

Credit card required: No

ClickSoftware FAQs

Who are the main user groups of ClickSoftware?

ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.

What is ClickSoftware generally used for?

It is generally used for workforce management and field service management.

What platforms does ClickSoftware support?

It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.

Does ClickSoftware integrate with any other apps?

It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.

Does ClickSoftware offer an API?

It offers an API.

Does ClickSoftware offer guides, tutorials and or customer support?

They provide 24/7 online support, brochures, case studies, and video tutorial.

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ClickSoftware User Reviews

Average User Rating:
3.7/5 based on 3 user ratings.
Your Rating:
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"It has been helping me improve my customer service in a fairly simple way"

What do you like about ClickSoftware?

It has a fairly simple interface, which allows me to perform a large number of tasks in a very simple way, the fact that it helps us improve communication with my clients in a much more fluid way is something quite useful and Practical to avoid any problems or errors that may arise, the fact that customer service is available 24/7 is quite practical in case a problem occurs while using the application. It has been helping me improve my customer service in a fairly simple, easy and practical way by greatly optimizing a large number of tasks and processes in a much simpler and organized way than previously.

What do you dislike about ClickSoftware?

My biggest complaint has been with their customer service, which although it is true that it is available 24/7, takes too long to respond to any problem or request that arises, which results in the need to wait long periods of time to be able to continue using this application and advance my work.

Ease of use
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