ClickSoftware is an automated mobile workforce management and service optimization solution for enterprise and small businesses.
ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.
Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.
Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.
Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.
Customer Management Features: Appointment Management; Appointment Reminders; Contact Database; Contact Management.
Business Intelligence Features: Custom Reports; Dashboard; Service History.
Project Management Features: Gantt Chart; Reminders; Task Management.
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Pricing on demand.
ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.
It is generally used for workforce management and field service management.
It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.
It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.
It offers an API.
They provide 24/7 online support, brochures, case studies, and video tutorial.