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What is CallTrackingMetrics?

"CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience."

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams.

CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, and as a leader on G2 Crowd for inbound call tracking software, CCaaS, and contact center infrastructure.

CallTrackingMetrics scored 89/100 in the Contact Center Management category. This is based on user satisfaction (87/100), press buzz (44/100), recent user trends (rising), and other relevant information on CallTrackingMetrics gathered from around the web.

The score for this software has improved over the past month. What is this?

CallTrackingMetrics Awards
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CallTrackingMetrics Product Overview

Languages: English, Spanish

Contact Center Management Software Buyer Guide 2021

Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in May 2021.

Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...


CallTrackingMetrics Features

  • A/B Testing
  • Analytics
  • API
  • Batch Permissions & Access
  • Big Data
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Marketing Automation
  • Multi-Site
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • SEO
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Dashboards
  • Reports
  • Visualization
Compare Pricing

CallTrackingMetrics Pricing Plans

Business Plan

unlimited user(s) / month
  • Basic call tracking solution for small businesses

Contact Center Plan

unlimited user(s) / month
  • Advanced routing and call queues, with customizable user roles and teams
  • Predictive dialer
  • Softphone
  • Live agent dashboard
  • Text messaging
  • Live chat
  • Dedicated onboarding support and customer success manager

Marketing Plan

unlimited user(s) / month
  • Built for marketing agencies
  • Flexible client billing and agency account structures
  • Click-to-call web forms
  • Integrates with top marketing automation and analytics tools
  • Call tracking, auto tagging, and lead scoring
  • Free phone, chat, and email support

Enterprise Plan

unlimited user(s) / month
  • A custom approach for enterprise level businesses
  • Account strategy and implementation with our Professional Services teams
  • Dedicated technical support services, with 24/7 coverage and Service-Level Agreements
  • Partner with our lead engineers to customize the platform as you grow
  • Personalized training packages to increase product adoption across your organization
  • Phased migration and guided phone number porting

Plans starting from: $99.00/month Credit card required: Yes

CallTrackingMetrics FAQs

Does CallTrackingMetrics offer multi-user capability (e.g. teams)?

Yes, CallTrackingMetrics offers multi-user capabilities and has custom settings and accessibility levels for individual users, teams and groups, and admins/account owners.

Does CallTrackingMetrics offer guides, tutorials and or customer support?

We offer a wide variety of implementation, training, and technical support for customers. All plans come with free live phone, chat, and email support during standard business hours. We also offer complimentary live and on-demand product training where users can even gain certifications for skills earned. Each plan comes with personalized onboarding to get you up and running quickly. For those who want a more hands-off approach, we offer paid professional services and premium support options to help with implementation, custom configuration, integration setup, and more. In addition, we have a comprehensive knowledge base and community forum to help with self-guided learning.

What is CallTrackingMetrics generally used for?

CallTrackingMetrics is a conversation analytics platform that combines powerful call tracking with full contact center management capabilities. Marketing teams use CTM to power their campaign efforts and get keyword-level conversion data on all inbound channels: calls, texts, chats, and forms. Contact center teams leverage this rich attribution data to power their conversations and enhance the customer experience. Align teams and manage your remote workforce in a single tool.

What are some applications CallTrackingMetrics is commonly used in tandem with?

Google Analytics, Google Ads, Facebook, Salesforce, HubSpot, Microsoft Dynamics

Does CallTrackingMetrics offer an API?

Yes, CallTrackingMetrics offers an open API with full developer support for those who want to build a custom solution.

Who are the main user groups of CallTrackingMetrics?

Digital marketers and agencies; call center operations and IT teams; call managers; sales, marketing, and customer service teams; customer experience teams

What platforms does CallTrackingMetrics support?

Native integrations with: Google Ads, Google Analytics, Google Data Studio, Bing Ads, Facebook and Messenger, Salesforce, Microsoft Dynamics, HubSpot, Marketo, Zendesk, Zapier, Wordpress, Shopify, Slack, and more.

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