Zoho Voice

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What is Zoho Voice?

Zoho Voice is a cloud-based contact center solution that helps you scale, secure and streamline your call traffic and get real-time data analytics to manage your workforce.

Zoho Voice provides you with inbound/outbound call options for 100+ countries. With its advanced feature set and in-house infrastructure it has the capacity to cater to businesses of any size be it SMBs or large contact centers. It adds more power to your team with multi-channel support, that includes SMS and Instant Messages(upcoming). It helps you set up queues for inbound calls with multiple call distribution strategies, configure multilevel IVRs, and set up default handlers to manage calls outside operating hours. It also aids your team to manage your live calls with options like transferring, barging, monitoring, recording, and others, with a multifunctional dial-pad called ZDialer. Our robust Power Dialer feature helps you run your call campaigns to a defined set of contacts from your CRM. Get granular insights on agent-wise performance with our all-in-one live dashboard.

Zoho Voice Awards

Zoho Voice currently scores 86/100 in the Contact Center Management category. This is based on user satisfaction (80/100), press buzz (69/100), and other relevant information on Zoho Voice gathered from around the web.

The score for this software has declined over the past month. What is this?

Regional Restrictions: United States, Canada

  • Zoho Voice
  • Zoho Voice
  • Zoho Voice
  • Zoho Voice

Zoho Voice Product Overview

Languages Supported: English
Regional Restrictions: United States, Canada

Contact Center Management Software Buyer Guide 2023

Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in December 2023.

Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...


Zoho Voice Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Video
  • SMS
  • Database
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Click-to-Dial
  • SAP Integration
  • Resource Management
  • Net Promoter Score
  • Report & Compliance
  • Hardware Integration
  • Software Integration
  • Comparative Reporting
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
  • Audio Recording
  • Campaign Management
Zoho Voice Pricing

Zoho Voice Pricing Plans


  • Single level IVR


120$ per month for 10 users
  • Zdialer - Browser extension
  • Local number for US & Canada
  • Call Queues
  • Agent-agent calling
  • SMS
  • Call recording
  • Single-level IVR
  • Call Forwarding
  • Click to Call
  • Contacts module
  • Zdialer mobile app


300$ per month for 30 users build annually
  • Same as Team Plan


1000$ per month for 100 users build annually
  • Same as Team Plan


1 user(s) / month
  • 250 mins outgoing calls/user/month
  • Native Integrations(Zoho CRM, Desk & Bigin)
  • Zoho Telephony(Phonebridge) Integration
  • Live Call monitoring
  • Automatic Call Distribution
  • Multi-level IVR
  • Voicemail
  • Auto Call logging
  • Reports and Alerts
  • Free 1000 mins incoming calls using local numbers per month


per user and 10 Zoho agents per month
  • All Basic features
  • 10 free Zoho Agents

Contact Center

per user plus 10 Zoho agents per month
  • All Standard features
  • 1 Free number for each user
  • Queue Performance metrics
  • Live Call Monitoring
  • Call listening, whispering, barging
  • Power Dialer

Plans starting from: $39.00/month Credit card required: No
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