Zoho Voice is a cloud-based contact center solution that helps you scale, secure and streamline your call traffic and get real-time data analytics to manage your workforce.
Zoho Voice provides you with inbound/outbound call options for 100+ countries. With its advanced feature set and in-house infrastructure it has the capacity to cater to businesses of any size be it SMBs or large contact centers. It adds more power to your team with multi-channel support, that includes SMS and Instant Messages(upcoming). It helps you set up queues for inbound calls with multiple call distribution strategies, configure multilevel IVRs, and set up default handlers to manage calls outside operating hours. It also aids your team to manage your live calls with options like transferring, barging, monitoring, recording, and others, with a multifunctional dial-pad called ZDialer. Our robust Power Dialer feature helps you run your call campaigns to a defined set of contacts from your CRM. Get granular insights on agent-wise performance with our all-in-one live dashboard.
Regional Restrictions: United States, Canada
Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in December 2023.
Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...FREE DOWNLOAD Contact-Center-Management-Software-Buyer-Guide-2018.pdf