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About CallTrackingMetrics

CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.

CTM was one of the earliest call tracking providers and remains owned by its husband and wife founders, Todd and Laure Fisher. CallTrackingMetrics is named industry leaders, year after year, by top software publications like G2 and Capterra and regularly recognized for its growth and innovative culture.

About Dialics

DIALICS IS A CALL TRACKING SOFTWARE WITH REAL-TIME ANALYTICS FOR PERFECT OPTIMIZATION OF YOUR ADVERTISING CAMPAIGNS

Dialics delivers precise information about inbound calls to our users, which they may collect, analyze, and use in their marketing plan. With this valuable data, you can quickly eliminate the underperforming campaigns and focus on those generating quality leads. The call recording feature allows you to refer back to the performed phone calls at any time, allowing your team to train and develop their skills. Spam blocking enables our customers to spend their time on relevant calls only. With up to 50 international phone numbers, you can easily expand your business globally without significant risk.

Dialics has acquired a reputation as a reliable tool among marketing affiliates, enterprises, and call centers. Our users have achieved their goals with profitable and cost-effective ad campaigns that generate only quality leads. We are a dedicated team of experts, carefully developing our product and gradually growing the community of our followers.

Features

  • API
  • CRM Integration
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Project Management
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Database
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Time Management
  • Resource Management
  • Software Integration
  • Automatic Call Distribution
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Campaign Management

Features

  • API
  • CRM Integration
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Project Management
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Database
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Time Management
  • Resource Management
  • Software Integration
  • Automatic Call Distribution
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Campaign Management

Summary

    No key features associated with this application.

Summary

    No key features associated with this application.

Pricing

Performance Plan

$39.00
unlimited user(s) / month
Included in plan:
  • Basic call tracking solution for small businesses

Connect Plan

$329.00
unlimited user(s) / month
Included in plan:
  • Advanced routing and call queues, with customizable user roles and teams
  • Softphone
  • Live agent dashboard
  • Text messaging
  • Live chat
  • Dedicated onboarding support and customer success manager

Growth Plan

$119.00
unlimited user(s) / month
Included in plan:
  • Built for marketing agencies
  • Flexible client billing and agency account structures
  • Integrates with top marketing automation and analytics tools
  • Call tracking, auto tagging, and lead scoring
  • Free phone, chat, and email support

Enterprise Plan


unlimited user(s) / month
Included in plan:
  • A custom approach for enterprise level businesses
  • Account strategy and implementation with our Professional Services teams
  • Dedicated technical support services, with 24/7 coverage and Service-Level Agreements
  • Partner with our lead engineers to customize the platform as you grow
  • Personalized training packages to increase product adoption across your organization
  • Phased migration and guided phone number porting

Pricing

Premium

$99.00
1 user(s) / month
Included in plan:
  • Phone, email, and chat support
  • Standard onboarding

Enterprise


1 user(s) / month
Included in plan:
  • Phone, email, and chat support
  • Standard onboarding
  • Dedicated support
  • Customized onboarding & training

FAQs

    Who are the main user groups of this service?
  • Mid-market brands and agencies with proactive marketing & sales teams looking to enhance their strategy and operations with advanced data across industries like healthcare, law, and home services.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, CallTrackingMetrics offers multi-user capabilities and has custom settings and accessibility levels for individual users, teams and groups, and admins/account owners.

  • Does this service offer guides, tutorials and or customer support?
  • We offer a wide variety of implementation, training, and technical support for customers. All plans come with free live phone, chat, and email support during standard business hours. We also offer complimentary live and on-demand product training where users can even gain certifications for skills earned. Each plan comes with personalized onboarding to get you up and running quickly. For those who want a more hands-off approach, we offer paid professional services and premium support options to help with implementation, custom configuration, integration setup, and more. In addition, we have a comprehensive knowledge base and community forum to help with self-guided learning.

  • What is this service generally used for?
  • CallTrackingMetrics is a conversation analytics platform that combines powerful call tracking with full contact center management capabilities. Marketing teams use CTM to power their campaign efforts and get keyword-level conversion data on all inbound channels: calls, texts, chats, and forms. Contact center teams leverage this rich attribution data to power their conversations and enhance the customer experience. Align teams and manage your remote workforce in a single tool.

  • What are some applications this service is commonly used in tandem with?
  • Google Analytics, Google Ads, Facebook, Salesforce, HubSpot, Microsoft Dynamics

  • Does this service offer an API?
  • Yes, CallTrackingMetrics offers an open API with full developer support for those who want to build a custom solution.

  • What platforms does this service support?
  • Native integrations with: Google Ads, Google Analytics, Google Data Studio, Bing Ads, Facebook and Messenger, Salesforce, Microsoft Dynamics, HubSpot, Marketo, Zendesk, Zapier, Wordpress, Shopify, Slack, and more.

FAQs

    Who are the main user groups of this service?
  • Dialics caters to marketing affiliates, call centers, media buying agencies, small and medium-sized entrepreneurs, and enterprises. We offer them an opportunity to expand functionality and to improve their marketing strategies.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, users can look for the information on the site, address their requests in the live chat, or send a letter to the support staff.

  • Does this service offer an API?
  • Yes, Dialics offers full developer support for those who want to build a custom solution.

  • What is this service generally used for?
  • Dialics provides users with analytics regarding their current online advertising campaigns. The analytics shows the data on keywords, location of the callers, length of the call, etc. This information is used for further optimization of the advertising campaigns.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Other

Who uses CallTrackingMetrics
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish
Regional Restrictions:
No restrictions.

Other

Who uses Dialics
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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