CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook.
CTM was one of the earliest call tracking providers and remains owned by its husband and wife founders, Todd and Laure Fisher. CallTrackingMetrics is named industry leaders, year after year, by top software publications like G2 and Capterra and regularly recognized for its growth and innovative culture.
About Agile CRM
Agile centralizes real-time customer data, making it readily accessible and actionable across all teams. Additionally, Agile offers integrations with over 40 leading third-party applications such as Microsoft Office 365, Google G-Suite, RingCentral, Intuit QuickBooks, and more. It is created by the ClickDesk team (the most sought-after live chat product), Agile CRM which launched in late 2013 in Sunnyvale, CA to manage customer journeys. The company also maintains offices in India and the Philippines.
Key Features:
Sales
Agile CRM's sales automation software creates new tasks automatically for your team. Put your appointment calendar online and automate everything from telephony to follow-up emails. Reach a dramatically higher ROI with complete contact views, deal tracks, lead scoring, real-time alerts, and deep analytics. The contact timeline in the Sales Automation CRM provides all the necessary information about customer’s journey.
Marketing
Market like the most successful companies in the world with Agile CRM's marketing automation software. Build automated marketing campaigns in minutes and start capturing more leads today! Features include web popups, email newsletters, autoresponders and automatically personalized campaigns across mobile and social media channels. Score leads and segment contacts automatically based on email opens, link clicks, web browsing activity, custom tags and more.
Service
Agile CRM enables businesses to provide customer experience that’s more personalized and productive. This offers a way for companies to walk a few steps closer to understand customers and help them at crucial junctures of the customer lifecycle. With a wide array of features such as groups, views, SLAs, workflows, canned responses, reports, recommendations and integrations, small and medium businesses can ramp up their customer service. This puts support at your fingertips and forms an integral part of the customer journey. So, automate your service management and support functions with efficient Helpdesk Software.
Integrations
Agile CRM integrates seamlessly with leading third-party service providers, websites, and apps. Integrate your email, social, billing and support apps for complete customer data and smarter selling. Want to make, record and automate calls from the CRM? Our advanced telephony integration is the best in the industry! Benefit from a range of Agile CRM integrations.
Features
API
CRM Integration
Data Export
Data Import
Data Visualization
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-App
Multi-Site
Project Management
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Database
Call Recording
Call Tracking
Call Disposition
Time Management
Resource Management
Software Integration
Automatic Call Distribution
Call Logging
Call Monitoring
Call Scripting
Campaign Management
Features
2-Factor Authentication
API
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Social-Media Integration
Task Scheduling/Tracking
Third-Party Plugins/Add-Ons
Call Tracking
Click-to-Dial
Sales Automation
Pipeline Management
Summary
No key features associated with this application.
Summary
No key features associated with this application.
Pricing
Marketing Lite
$79.00
unlimited user(s) / month
Included in plan:
Unlimited users
Attribute calls and texts to their source
Standard call recording, forwarding, and IVR routing
Manually score, convert, and tag calls
Easy-setup integrations with Google and Microsoft
Access to knowledge base, training center, and ticket hub
Marketing Pro
$179.00
unlimited user(s) / month
Included in plan:
Agency-friendly with white label options & included sub-accounts
FormReactor® to build and track web forms
AskAI powered by ChatGPT
Triggers to automate custom lead workflows, scoring, & analysis
Premium marketing integrations including Google Ads, GA4, and Hubspot
API access and developer resources for a fully customizable solution
Enhanced security and HIPAA/GDPR compliance
Full access to live support from product experts
Sales Engage
$329.00
unlimited user(s) / month
Included in plan:
Customizable softphone to power inbound and outbound teams
Engage your pipeline over voice, text, chat, and form
Smart Dialer and advanced outbound technology
Advanced skills and weight-based routing
Dynamic call scripts and live coaching tools
Real-time dashboards and team performance reporting
Premium sales and CX integrations including Salesforce, Zoom, and Gong
Enterprise Plan
$1,999.00
unlimited user(s) / month
Included in plan:
Dedicated account management team and expedited response times
Full access to industry-leading Premier Help Desk team
20 hours of personalized, extended onboarding
FAQs
Does this service offer guides, tutorials and or customer support?
We offer a wide variety of implementation, training, and technical support for customers. Marketing Pro and higher plans come with free live phone, chat, and email support during standard business hours. We also offer complimentary live and on-demand product training where users can even gain certifications for skills earned. Each plan comes with personalized onboarding to get you up and running quickly. For those who want a more hands-off approach, we offer paid professional services and premium support options to help with implementation, custom configuration, integration setup, and more. In addition, we have a comprehensive knowledge base and community forum to help with self-guided learning.
Who are the main user groups of this service?
Mid-market brands and agencies with proactive marketing & sales teams looking to enhance their strategy and operations with advanced data across industries like healthcare, law, and home services.
Does this service offer multi-user capability (e.g. teams)?
Yes, CallTrackingMetrics offers multi-user capabilities and has custom settings and accessibility levels for individual users, teams and groups, and admins/account owners.
What is this service generally used for?
CallTrackingMetrics is a conversation analytics platform that combines powerful call tracking with full contact center management capabilities. Marketing teams use CTM to power their campaign efforts and get keyword-level conversion data on all inbound channels: calls, texts, chats, and forms. Contact center teams leverage this rich attribution data to power their conversations and enhance the customer experience. Align teams and manage your remote workforce in a single tool.
What are some applications this service is commonly used in tandem with?
Google Analytics, Google Ads, Facebook, Salesforce, HubSpot, Microsoft Dynamics
Does this service offer an API?
Yes, CallTrackingMetrics offers an open API with full developer support for those who want to build a custom solution.
What platforms does this service support?
Native integrations with: Google Ads, Google Analytics, Google Data Studio, Bing Ads, Facebook and Messenger, Salesforce, Microsoft Dynamics, HubSpot, Marketo, Zendesk, Zapier, Wordpress, Shopify, Slack, and more.
FAQs
Does this service offer multi-user capability (e.g. teams)?
Agile CRM offers service for multiple users (Free up to 10 users).
What is this service generally used for?
It's a integrated sales, marketing, and service suite that automates lead generation, nurturing, conversion, and support for growing businesses.
Does this service offer guides, tutorials and or customer support?
Agile CRM offer free onboarding for its customers.
Does this service offer an API?
Yes, this service offers it's own inbuilt API.
Does this service integrate with any other apps?
Agile CRM integrates seamlessly with leading third-party service providers, websites, and apps.
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