Userlike

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What is Userlike?

"Userlike is a live chat for web and messenger support. Connect with your customers in real-time via your website, Messenger, or Telegram and build long term relationships."

Userlike unlocks the channels to your customers' hearts. Message your customers in real-time via your website, Facebook Messenger, or Telegram.

Your customers could be anywhere. Whether they're browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

Benefits of Userlike

  • Convert visitors into customers via Website Chat.
  • Create permanent connections with your customer via the Messenger Channels.
  • Create happy and loyal customers with an efficient service.

Easy to use
Be up and running in 3 minutes. Copy and paste your unique code into your website, go online, and start chatting with your web visitors. No software to install. Simply log in to our browser-based Chat Panel and start chatting with potential customers.

Easy to customize
Build your own customized chat buttons and adapt the chat window to fit the look and feel of your website. You decide how to approach your users. Proactively invite your visitors to chat, receive feedback ratings on your service, collect social media followers through your awesome service, and more.

Easy to scale
Whether you’re a one-man show or a multinational with hundreds of service employees, we've got your back. Userlike is used by some of the world’s fastest-growing companies. Our system is easy to scale when your website traffic and support team increase.

Integrate with your workflow
As an additional channel, live chat should be integrated seamlessly into your existing setup of business tools. We offer a wide range of CRM integrations and offer an Open API for a more advanced setup. Push your user information to Userlike and give your chat operators the information to offer a personalized service, or pull chat transcripts and offline messages to your CRM.

Don’t just take our word for it. Over 10,000 SMEs and leading businesses around the world are creating long-term customer relationships with Userlike. Start chatting today with our forever free plan.


Userlike scored 89/100 in the Customer Chat category. This is based on user satisfaction (88/100), press buzz (43/100), and other relevant information on Userlike gathered from around the web.

The score for this software has improved over the past month. What is this?

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Userlike Product Overview

  • Business tool integrations

  • Mobile optimized

  • Chatbots

  • Analytics

  • Chat window customization

  • Canned responses

  • Operator groups

  • Facebook Messenger & Telegram support

  • Proactive chat invitations


Languages: Italian, Dutch, Spanish, French, Portuguese, German, English
Software Buyer Guide 2019

Customer Chat Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in June 2019.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...

FREE DOWNLOAD

Userlike Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Call Recording
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
Compare Pricing

Userlike Pricing Plans

Free

Free
  • 1 Operator
  • 1 Widget
  • unlimited chats

Team

$29.00
1 user(s) / month
  • 3 Operators
  • 3 Widgets
  • Chat Butler
  • unlimited hisotry
  • integrations
  • basic customization

Corporate

$99.00
1 user(s) / month
  • 5 Operators
  • 5 Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

$299.00
1 user(s) / month
  • 10 Operators
  • 10 Widgets
  • Phone Support
  • API
  • White Label
  • Skill-based Routing

Flex

Custom
1 user(s) / month
  • unlimited Operators
  • unlimited Widgets
  • unlimited Organizations
  • Customer Success Manager
  • Onboarding Workshops
  • 24/7 support
  • Enterprise Agreements

Plans starting from: $0.00/month Credit card required: No

Userlike FAQs

Does Userlike offer guides, tutorials and or customer support?

We offer a wide range of detailed tutorials, live chat support on our website, and video tutorials on YouTube.

Does Userlike integrate with any other apps?

Yes, you can integrate Userlike with your favorite apps, so it fits your workflow best. Our integrations include:
* Pipedrive
* Cloudflare
* WordPress
* Slack

Does Userlike offer an API?

Yes

Does Userlike offer multi-user capability (e.g. teams)?

Yes

Userlike Alternatives

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Userlike User Reviews

Average User Rating:
4.41/5 based on 218 user ratings.
Your Rating:
User profile picture

Best B2C Chatsystem for German websites


What do you like about Userlike?

We like the easy customization and integration. It´s easy to use and gives great opportunities to get in contact with potential clients.

What do you dislike about Userlike?

I think the pricing model is not so perfect for small companies, that have only a few contacts per month but want to use the light crm features.

What have you been using it for and what problems did Userlike solve?

We offer userlike for our agency clients. And they are very happy with Userlike.


Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
5/5
User profile picture

strong livechat tool


What do you like about Userlike?

its surface is very intuitive, easy to understand and to use. It is a good tool to get first experience with livechat and scale later on. As they have full integration of all messengers it will be even more powerful.

What do you dislike about Userlike?

it is a cool chat-only tool; it lacks any community features such as guuru.com has to activate and enable a great community also for real 24/7 customer advise.


Usefulness
4/5
Ease of use
4/5
Value for money
4/5
Customer service
4/5
User profile picture

Very comprehensive and innovative tool


What do you like about Userlike?

The program offers a lot of innovative features and is easy to use. Customer contact can be greatly simplified with Userlike. In today's world, you have to be able to respond quickly to inquiries, but Userlike is the ideal solution.

What do you dislike about Userlike?

I did not find any negative points, the program offers everything you need in one package


Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
5/5
User profile picture

Very solid chat solution


What do you like about Userlike?

Userlike is a software product based on very sound concepts. Onboarding is fairly easy both for chat agents and website users. It does exactly what it says, and we have gained value from it immediately. The chat panel is well-structured. Notifications work just fine on Chrome.

What do you dislike about Userlike?

The fact that full customization is not granted in the lower paid plans. I believe that color customization should be granted to paying customers. The same can be said about basic analytics.


Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
5/5
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