Compare Userlike vs LiveChat

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About Userlike

Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Your customers could be anywhere. Whether they're browsing from their computer, relaxing on the sofa with their tablet or sitting on the bus with their smartphone – Userlike guarantees an ideal live chat experience on all devices.

  • Connect your chatbot and automate the repetitive parts of your customer interactions.
  • Keep your and your customers’ data safe with a 100% GDPR-compliant communication solution hosted in Germany.
  • Customize the chat to your corporate identity and business logic.
  • Integrate with your favorite business tools, like Slack, Pipedrive, Help Scout and MailChimp.

Benefits of Userlike

  • Generate leads like never before. Your most valuable leads are the people who already reach out to you. Userlike is a messaging CRM for capturing leads and following up naturally.
  • Raise your conversion rates. A case study with Virgin Airlines showed a 3.5 times higher conversion rate as well as a 15% higher average order value for customers who chatted compared to those who didn't.
  • Raise customer satisfaction and create loyal customers. Live chat is the preferred contact channel for 66% of online shoppers who want to ask about the products they are interested in buying.

Thousands of companies rely on Userlike to message their customers. From small and mid-sized companies to market leaders like Lufthansa, BMW Porsche and many more. Start chatting today with our forever free plan.

About LiveChat

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Summary

  • Business tool integrations

  • Mobile optimized

  • Chatbots

  • Analytics

  • Chat window customization

  • Canned responses

  • Operator groups

  • Facebook Messenger & Telegram support

  • Proactive chat invitations

Summary

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Pricing

Free

Free
Included in plan:
  • 1 Operator
  • 1 Widget
  • unlimited chats

Team

$29.00
1 user(s) / month
Included in plan:
  • 3 Operators
  • 3 Widgets
  • Chat Butler
  • unlimited hisotry
  • integrations
  • basic customization

Corporate

$99.00
1 user(s) / month
Included in plan:
  • 5 Operators
  • 5 Widgets
  • Analytics
  • Messenger Channels
  • Full Customization

Business

$299.00
1 user(s) / month
Included in plan:
  • 10 Operators
  • 10 Widgets
  • Phone Support
  • API
  • White Label
  • Skill-based Routing

Flex


1 user(s) / month
Included in plan:
  • unlimited Operators
  • unlimited Widgets
  • unlimited Organizations
  • Customer Success Manager
  • Onboarding Workshops
  • 24/7 support
  • Enterprise Agreements

Pricing

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 14-day free trial. There are 4 plans to choose from:

    • Starter - $16/seat/month
    • Team - $33/seat/month
    • Business - $50/seat/month
    • Enterprise - $149/seat/month

FAQs

    Does this service integrate with any other apps?
  • Yes, you can integrate Userlike with your favorite apps, so it fits your workflow best. Our integrations include:
    * Pipedrive
    * Cloudflare
    * WordPress
    * Slack

  • Does this service offer guides, tutorials and or customer support?
  • We offer a wide range of detailed tutorials, live chat support on our website, and video tutorials on YouTube.

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

FAQs

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support?
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Wroclaw
Employees:
-
Likes:
Followers:

Other

Who uses Userlike
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, German, French, Spanish, Portuguese, Italian, Dutch
Regional Restrictions:
No restrictions.

Other

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.
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