What is HelpCrunch?

"Free Live chat software for startups and small businesses. All-in-one customer communication platform: Live chat + Email marketing + Ticketing for larger companies."

HelpCrunch is a perfect customer communication tool for SaaS, e-commerce, and any type of online business.
It allows support, sales, and marketing teams to acquire more customers, increase customer satisfaction, and drive more revenue faster.

All-in-one software to suit your customer communication needs:

  • Modern Live chat - Help, engage, and convert your website visitors in real time.
  • Email marketing automation - Target customers with personalized email marketing campaigns.
  • Simple helpdesk - Manage multi-channel customer communication from one dashboard.

Create a Free account to try it out.

HelpCrunch scored 91/100 (Top 3 in Customer Chat) in the Customer Chat category. This is based on user satisfaction (97/100), press buzz (35/100), recent user trends (falling), and other relevant information on HelpCrunch gathered from around the web.

The score for this service has improved over the past month. What is this?

  • HelpCrunch

HelpCrunch Product Overview

  • Live chat 2.0

  • In-app messaging

  • Auto messages

  • Multi-channel messaging

  • Pre-chat and offline forms

  • Email marketing automation

  • Email conversion tracking in real-time

  • Ticketing and helpdesk

  • Free personal onboarding assistant

Languages: English
Exclusive Crozdesk Discount: Click to view exclusive Crozdesk discount...
Software Buyer Guide 2019

Customer Chat Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in February 2019.

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...


HelpCrunch Features

  • A/B Testing
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Brand Management
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
Compare Pricing

HelpCrunch Pricing Plans

Basic - Live chat

1 user(s) / month
  • 3 chat auto messages
  • Full chat customization
  • 1 Domain or app
  • Personal onboarding assistant

Premium - Live chat

1 user(s) / month
  • Unlimited chat auto messages
  • Advanced chat customization
  • Chat widget unbranding
  • Up to 3 domains or apps
  • Personal onboarding assistant

Basic - Live chat+Emails

1 user(s) / month
  • 3 chat auto messages
  • Full chat customization
  • Up to 5,000 emails
  • 1 domain or app
  • Personal onboarding assistant

Premium - Live chat+Emails

1 user(s) / month
  • Unlimited chat auto messages
  • Advanced chat customization
  • Chat widget unbranding
  • Unlimited email auto messages
  • Up to 10,000 emails
  • Up to 3 domains or apps
  • Personal onboarding assistant

Plans starting from: $12.00/month Credit card required: No

HelpCrunch FAQs

What are some applications HelpCrunch is commonly used in tandem with?

Slack, Wordpress, and Magento.

What platforms does HelpCrunch support?

HelpCrunch is a web-based tool. Also, it provides native iOS and Android apps.

Does HelpCrunch offer an API?

Integrate your product with HelpCrunch via our JavaScript and REST API, iOS or Android SDKs. This will let you track your custom events, trigger messages based on your business-specific criteria, automatically switch the chat widget into your visitor’s language, and launch highly tailored marketing campaigns, etc.

Does HelpCrunch offer guides, tutorials and or customer support?

Being a customer support tool, we try to provide an exceptional customer service to our clients. You get a Free personal onboarding assistant on all pricing plans so that you can set up and get HelpCrunch to work on your website/app asap and do its magic.

What is HelpCrunch generally used for?

HelpCrunch is used by teams for:

  • Acquiring visitors with live chat auto messages
  • Converting visitors to leads and customers with live chat messages and emails
  • Improving retention with emails
  • Helping customers with in-app messages and email marketing
  • Increasing customer satisfaction with all-in-one toolset

Does HelpCrunch offer multi-user capability (e.g. teams)?

Teams are called 'organizations' in HelpCrunch. You can invite as many customer support agents to your organization as you want.

Does HelpCrunch integrate with any other apps?

Slack, Wordpress, and Magento.

Who are the main user groups of HelpCrunch?

HelpCrunch is designed for customer support, sales, and marketing teams to help acquire and convert more leads, as well as support customers better.

It's a perfect tool for:

  • SaaS
  • E-commerce
  • Any other type of online business.
Page last modified:

HelpCrunch User Reviews

Average User Rating:
4.87/5 based on 54 user ratings.
Your Rating:
User profile picture

Impressed with HelpCrunch

// Owner & Operator at Time Assistant

What do you like about HelpCrunch?

1) Modern interface that could be rolled out across multiple sites.
2) Targetted Chats

What do you dislike about HelpCrunch?

Nothing so far, I wish I had found the software sooner. Any issues I did run into, I managed to get help straight away from their support team which was great.

Ease of use
Value for money
Customer service
User profile picture

Nice Chat

// VP of Sales at Docsify

What do you like about HelpCrunch?

Use case - Our customer support and sales guys use HelpCrunch to communicate with our customers. We needed a reliable customer communication software to acquire and convert leads on our website, and an in-app messenger to talk to users and customers.

Affordable pricing
Great customer support
Useful features

What do you dislike about HelpCrunch?

Looking for a better and advanced helpdesk that helps know how to use helpcrunch better

What have you been using it for and what problems did HelpCrunch solve?

Our support and sales guys use Helpcrunch to communicate with our visitors, users and paying customers - all from a single dashboard.
Much cheaper than other alternatives on the market, pretty easy to use and their customer support guys rock!

Highly recommend

Ease of use
Value for money
Customer service
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