Malcolm!

What is Malcolm!?

Better user interactions

Discover a better way to interact with your users. Malcolm! is a set of easy to use tools that lets your users service, interact & engage with you online.

Works with any type of user - Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it.

Powerful and easy to set up and configure, Malcolm! is also great value for money. Change your business or organisation for the better right now!

Compare Malcolm!

Malcolm! Awards

Malcolm! currently scores 73/100 in the Customer Engagement category. This is based on user satisfaction (100/100), press buzz (35/100), recent user trends (falling), and other relevant information on Malcolm! gathered from around the web.

The score for this software has stayed the same over the past month. What is this?

malcolm.app

Customer Engagement Market Radar

Malcolm! Product Overview

Languages Supported: English

Customer Engagement Software Buyer Guide 2025

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in March 2025.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...

FREE DOWNLOAD Customer-Engagement-Software-Buyer-Guide-2018.pdf

Malcolm! Features

Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Forecasting
Google Apps Integration
History/Version Control
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Project Management
Scheduling
Supplier Management
Third-Party Plugins/Add-Ons
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
SAP Integration
Net Promoter Score
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum

Malcolm! FAQs

Who are the main user groups of Malcolm!?

Any company or organisation who interacts with users - be those customers, staff, suppliers, students, residents, brokers, affiliates, patrons... you name it.

Does Malcolm! offer multi-user capability (e.g. teams)?

Yes.

Does Malcolm! offer an API?

Yes, on Enterprise plans.

What is Malcolm! generally used for?

Servicing, interacting or engaging with users.

Does Malcolm! offer guides, tutorials and or customer support?

Yes.

Does Malcolm! integrate with any other apps?

Yes - thousands of apps and third party services. Ask us if you'd like a particular integration!

What platforms does Malcolm! support?

Web based platform - can be surfaced and used via any web browser and integrated into other applications via embeds, plugins, widgets or API.

What are some applications Malcolm! is commonly used in tandem with?

Customers will often use Malcolm! in conjunction with other websites, CRMs, and contact management systems plus internal systems. Popular integrations are Dropbox, Mailchimp, Twilo, Slack, Zendesk, Google Sheets, Trello, JIRA, Asana and Hubspot.