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About Malcolm!

Discover a better way to interact with your users. Malcolm! is a set of easy to use tools that lets your users service, interact & engage with you online.

Works with any type of user - Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it.

Powerful and easy to set up and configure, Malcolm! is also great value for money. Change your business or organisation for the better right now!

About Sparq

Sparq is a customer insights platform that uncovers actionable customer data. This relationship-based approach progressively profiles the customer at every interaction producing richer customer insights. The platform translates customer attributes like motivation, preference, and beliefs into agile, actionable data points that improve customer understanding. These deeper insights deliver new value such as new placement, product, pricing, and promotional opportunities, as well as improve customer acquisition, rate of retention, and customer satisfaction. Through continued engagement, collected insights offer an increasingly optimized experience turning consent data from facts and figures into tangible, actionable insights while maintaining privacy boundaries and meeting regulations.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Summary

    No key features associated with this application.

Summary

  • Build Communities and Engage Members

  • Advanced Recruitment Tools

  • Progressive Profiling

  • Deep Audience Segmentation

  • Target and Run Activities

  • Real-Time Community Engagement Metrics

  • Advanced Search Functionality

  • Sparq Authoring

  • Survey Templates

  • Private Discussion Boards

FAQs

    What are some applications this service is commonly used in tandem with?
  • Customers will often use Malcolm! in conjunction with other websites, CRMs, and contact management systems plus internal systems. Popular integrations are Dropbox, Mailchimp, Twilo, Slack, Zendesk, Google Sheets, Trello, JIRA, Asana and Hubspot.

  • What platforms does this service support?
  • Web based platform - can be surfaced and used via any web browser and integrated into other applications via embeds, plugins, widgets or API.

  • Does this service integrate with any other apps?
  • Yes - thousands of apps and third party services. Ask us if you'd like a particular integration!

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What is this service generally used for?
  • Servicing, interacting or engaging with users.

  • Does this service offer an API?
  • Yes, on Enterprise plans.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Who are the main user groups of this service?
  • Any company or organisation who interacts with users - be those customers, staff, suppliers, students, residents, brokers, affiliates, patrons... you name it.

FAQs

    Does this service integrate with any other apps?
  • Yes, we have a whole App Center including systems like Salesforce, Marketo, HubSpot, SurveyGizmo, Userzoom, LivingLens, and more.

  • Who are the main user groups of this service?
  • Market researchers, insight professionals, CX professionals, executives, product teams, marketers, and data scientists use Sparq.

  • What platforms does this service support?
  • Sparq, our customer insights platform

  • What are some applications this service is commonly used in tandem with?
  • Leverage our self-service integrations from our App Center for managing, surveying, and augmenting activities with your other systems like Salesforce, Marketo, HubSpot, and more. We also support API and DMP integrations so you can integrate your Sparq data with other systems of record.

  • Does this service offer guides, tutorials and or customer support?
  • Help Center, Email Support, Phone Support, Knowledge Base, Vision Critical Academy, Professional Services, Research Services, Technical Services

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer an API?
  • Yes

  • What is this service generally used for?
  • This service is generally used as a cloud-based customer intelligence platform.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:
73

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Malcolm!
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Sparq
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, French, German, Chinese, Czech, Danish, Dutch, Finnish, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Vietnamese
Regional Restrictions:
No restrictions.
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