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What is Malcolm!?

Better user interactions

Discover a better way to interact with your users. Malcolm! is a set of easy to use tools that lets your users service, interact & engage with you online.

Works with any type of user - Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it.

Powerful and easy to set up and configure, Malcolm! is also great value for money. Change your business or organisation for the better right now!

Malcolm! Awards

Malcolm! currently scores 73/100 in the Customer Engagement category. This is based on user satisfaction (100/100), press buzz (35/100), recent user trends (falling), and other relevant information on Malcolm! gathered from around the web.

The score for this software has declined over the past month. What is this?

Get Customer Engagement Software Advice

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Customer Engagement Market Radar

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Malcolm! Product Overview

Languages Supported: English

Customer Engagement Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in April 2024.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...


Malcolm! Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Malcolm! FAQs

What are some applications Malcolm! is commonly used in tandem with?

Customers will often use Malcolm! in conjunction with other websites, CRMs, and contact management systems plus internal systems. Popular integrations are Dropbox, Mailchimp, Twilo, Slack, Zendesk, Google Sheets, Trello, JIRA, Asana and Hubspot.

What platforms does Malcolm! support?

Web based platform - can be surfaced and used via any web browser and integrated into other applications via embeds, plugins, widgets or API.

Does Malcolm! integrate with any other apps?

Yes - thousands of apps and third party services. Ask us if you'd like a particular integration!

Does Malcolm! offer guides, tutorials and or customer support?


What is Malcolm! generally used for?

Servicing, interacting or engaging with users.

Does Malcolm! offer an API?

Yes, on Enterprise plans.

Does Malcolm! offer multi-user capability (e.g. teams)?


Who are the main user groups of Malcolm!?

Any company or organisation who interacts with users - be those customers, staff, suppliers, students, residents, brokers, affiliates, patrons... you name it.

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Malcolm! Alternatives

Malcolm! Alternatives & Competitors

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