Sparq

What is Sparq?

Vision Critical is a CXM SaaS platform that specializes in gathering and applying the hardest-to-reach customer data.

Sparq is a customer insights platform that uncovers actionable customer data. This relationship-based approach progressively profiles the customer at every interaction producing richer customer insights. The platform translates customer attributes like motivation, preference, and beliefs into agile, actionable data points that improve customer understanding. These deeper insights deliver new value such as new placement, product, pricing, and promotional opportunities, as well as improve customer acquisition, rate of retention, and customer satisfaction. Through continued engagement, collected insights offer an increasingly optimized experience turning consent data from facts and figures into tangible, actionable insights while maintaining privacy boundaries and meeting regulations.

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Sparq Awards

Sparq currently scores 86/100 in the Customer Engagement category. This is based on press buzz (49/100), recent user trends (falling), and other relevant information on Sparq gathered from around the web.

The score for this software has stayed the same over the past month. What is this?

www.visioncritical.com

Customer Engagement Market Radar

Sparq Product Overview

Build Communities and Engage Members
Advanced Recruitment Tools
Progressive Profiling
Deep Audience Segmentation
Target and Run Activities
Real-Time Community Engagement Metrics
Advanced Search Functionality
Sparq Authoring
Survey Templates
Private Discussion Boards

Languages Supported: English, French, German, Chinese, Czech, Danish, Dutch, Finnish, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Vietnamese

Customer Engagement Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Customer Engagement software for business. Published in September 2024.

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, e...

FREE DOWNLOAD Customer-Engagement-Software-Buyer-Guide-2018.pdf

Sparq Features

Analytics
API
Calendar Management
Chat
Contact Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Forecasting
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Click-to-Dial
PayPal
Stripe
Review Monitoring
Net Promoter Score

Sparq FAQs

Does Sparq integrate with any other apps?

Yes, we have a whole App Center including systems like Salesforce, Marketo, HubSpot, SurveyGizmo, Userzoom, LivingLens, and more.

Who are the main user groups of Sparq?

Market researchers, insight professionals, CX professionals, executives, product teams, marketers, and data scientists use Sparq.

What platforms does Sparq support?

Sparq, our customer insights platform

What are some applications Sparq is commonly used in tandem with?

Leverage our self-service integrations from our App Center for managing, surveying, and augmenting activities with your other systems like Salesforce, Marketo, HubSpot, and more. We also support API and DMP integrations so you can integrate your Sparq data with other systems of record.