Compare Malcolm! vs Crisp

Malcolm! 2 Customer Engagement	Crisp 77 Customer Engagement
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Crozscore 73% what is this? User Happiness: 100% Press Buzz: 35% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 88% Press Buzz: 53% User Trend: interest falling
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About Malcolm! Discover a better way to interact with your users. Malcolm! is a set of easy to use tools that lets your users service, interact & engage with you online. Works with any type of user - Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it. Powerful and easy to set up and configure, Malcolm! is also great value for money. Change your business or organisation for the better right now!	About Crisp Customer Relationship is something that companies can't get rid of but on the other hand, SMB's have to deal with small amount of time and few human resources. Based on this, Crisp has been created to help Startups & SMB's to scale their customers relationship thanks to a complete solution that gather every communication channels in one place. Crisp offer 3 main plans that range from 0$ to 95$ a month with no hidden fees based on contact number or Email sent neither operators. Through all these features, companies are able to enhance their customers relationship experience and automate lots of repetitive tasks to let operators to their best: advise and create human relationship.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score
Summary No key features associated with this application.	Summary Shared inbox Multi-channel customer service Chatbot Live Chat Marketing & Sales Automation Customer Support Automation Routing Rules Live Translate Translated in 9 languages
	Pricing Basic Free Included in plan: Live Chat Mobile Apps Notifications 2 operators Pro $25.00 per website Included in plan: Canned Response Shared Inbox (Facebook, Twitter, Telegram & Email Connection) Shortcuts (Canned Responses) Reply from Slack Live Chat Triggers Customization Internal Search 4 operators Unlimited Messages Unlimited $95.00 per website Included in plan: Unlimited contacts & operators CRM Knowledge Base Routing Rules Drip campaigns SMS Chatbot Auto-Responder Status Page Reminders Analytics
FAQs What are some applications this service is commonly used in tandem with? Customers will often use Malcolm! in conjunction with other websites, CRMs, and contact management systems plus internal systems. Popular integrations are Dropbox, Mailchimp, Twilo, Slack, Zendesk, Google Sheets, Trello, JIRA, Asana and Hubspot. What platforms does this service support? Web based platform - can be surfaced and used via any web browser and integrated into other applications via embeds, plugins, widgets or API. Does this service integrate with any other apps? Yes - thousands of apps and third party services. Ask us if you'd like a particular integration! Does this service offer guides, tutorials and or customer support? Yes. What is this service generally used for? Servicing, interacting or engaging with users. Does this service offer an API? Yes, on Enterprise plans. Does this service offer multi-user capability (e.g. teams)? Yes. Who are the main user groups of this service? Any company or organisation who interacts with users - be those customers, staff, suppliers, students, residents, brokers, affiliates, patrons... you name it.	FAQs Does this service offer guides, tutorials and or customer support? We provide 24/5 customer support, knowledge base and video to help customer scale their onboarding. Does this service offer an API? We provide an in-depth API that allows you to get and post information from and to Crisp. Does this service offer multi-user capability (e.g. teams)? We want to be the one stop for companies so that they do not have any other tool to use rather than Crisp. Who are the main user groups of this service? We provide our software to every companies that are willing to improve their customer relationship.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 73	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 3.16k
Other Who uses Malcolm! Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Crisp Freelance Startups SMEs Agencies Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Chinese, French, English, Finnish, Spanish, German, Dutch, Russian, Portuguese Regional Restrictions: No restrictions.