Compare Malcolm! vs Aspect Via

Malcolm! 2 Customer Engagement	Aspect Via 8 Customer Engagement
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Crozscore 73% what is this? User Happiness: 100% Press Buzz: 35% User Trend: interest falling	Crozscore 86% what is this? User Happiness: 86% Press Buzz: 48% User Trend: interest falling
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About Malcolm! Discover a better way to interact with your users. Malcolm! is a set of easy to use tools that lets your users service, interact & engage with you online. Works with any type of user - Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it. Powerful and easy to set up and configure, Malcolm! is also great value for money. Change your business or organisation for the better right now!	About Aspect Via The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement. The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score
Summary No key features associated with this application.	Summary Live chat Churn management Analytics Customer experience management Self service portal Real time reporting IVR / voice recognition CRM integration Request assignment Workflow management

FAQs What are some applications this service is commonly used in tandem with? Customers will often use Malcolm! in conjunction with other websites, CRMs, and contact management systems plus internal systems. Popular integrations are Dropbox, Mailchimp, Twilo, Slack, Zendesk, Google Sheets, Trello, JIRA, Asana and Hubspot. What platforms does this service support? Web based platform - can be surfaced and used via any web browser and integrated into other applications via embeds, plugins, widgets or API. Does this service integrate with any other apps? Yes - thousands of apps and third party services. Ask us if you'd like a particular integration! Does this service offer guides, tutorials and or customer support? Yes. What is this service generally used for? Servicing, interacting or engaging with users. Does this service offer an API? Yes, on Enterprise plans. Does this service offer multi-user capability (e.g. teams)? Yes. Who are the main user groups of this service? Any company or organisation who interacts with users - be those customers, staff, suppliers, students, residents, brokers, affiliates, patrons... you name it.	FAQs Does this service offer multi-user capability (e.g. teams)? No. What platforms does this service support? Aspect Via is a cloud-based software. Who are the main user groups of this service? Main users of Aspect Via are organizations with 100 or more concurrent and named users. Does this service offer an API? Yes, Aspect Via offers API. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Online Support, Phone Support, Video Tutorials. Does this service integrate with any other apps? Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms. What is this service generally used for? This service is generally used for Customer Engagement Management.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 73	Vendor Information Founded: - Based in: Phoenix Employees: 1001-5000 Likes: Followers:
Other Who uses Malcolm! Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Aspect Via SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, German, Spanish, Portuguese, Chinese, Japanese Regional Restrictions: No restrictions.