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What is Intercom?

"Intercom is the easiest way for web and mobile businesses to see and talk to their users."

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

Intercom scored 88/100 in the Customer Chat category. This is based on user satisfaction (89/100), press buzz (55/100), recent user trends (falling), and other relevant information on Intercom gathered from around the web.

The score for this service has declined over the past month. What is this?

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Intercom Product Overview

  • Audience segmentation

  • Real-time performance monitoring

  • Intercom app for iOS

  • Message tagging & team assigning

  • Customer user profiles

  • Personalized reply templates

Languages: Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese

Intercom Features

  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Sales Motivator
  • Click-to-Dial
  • Review Monitoring
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Intercom User Reviews

Average User Rating:
4.43 /5 based on 273 user ratings.
Your Rating:
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Intercom makes keeping in touch with my clients simple.


What do you like about Intercom?

We can track our users right from the beginning. This helps us with onboarding, and to determine who our power users are.

What do you dislike about Intercom?

I wish that it was more affordable for start-ups. A free version would be awesome.

What have you been using it for and what problems did Intercom solve?

We use intercom to track when a new user signs on for the first time. From there we can track how often they log in, as well as communicate within the app.

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