Quick Links


What is Intercom?

"Intercom is the easiest way for web and mobile businesses to see and talk to their users."

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.


Intercom scored 86/100 in the Customer Chat category. This is based on user satisfaction (87/100), press buzz (56/100), recent user trends (rising), and other relevant information on Intercom gathered from around the web.

The score for this service has declined over the past month. What is this?

  • Intercom
  • Intercom
  • Intercom

Intercom Product Overview

  • Audience segmentation

  • Real-time performance monitoring

  • Intercom app for iOS

  • Message tagging & team assigning

  • Customer user profiles

  • Personalized reply templates


Languages: Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese

Intercom Features

  • Analytics
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Sales Motivator
  • Click-to-Dial
  • Review Monitoring
  • Net Promoter Score
on
Page last modified:

Intercom User Reviews

Average User Rating:
4.34/5 based on 410 user ratings.
Your Rating:
User profile picture

Great tool to communicate with customers

// Marketing Director at Brokermint

What do you like about Intercom?

Very clean interface, a lot easier to communicate and log discussions than email. Can set up some standard automated responses to let customers know you are looking up their issues.

What do you dislike about Intercom?

As non-admin, I mostly self-taught myself how to use Intercom when I joined a new company. Some continuing type education to new users would be helpful


Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
5/5
User profile picture

Nice in app chat

// Director of Demand Gen at Prezi

What do you like about Intercom?

I like that it provides an easy in app chat and messaging system. The segmentation options are robust and the targeting is quite customizable. Visually it integrates quite well with our UI and the feature set matches our needs quite well.

What do you dislike about Intercom?

The implementation and setup was difficult. Additionally importing data into the platform has proven quite difficult. Learning curve was a bit tougher than expected.

What have you been using it for and what problems did Intercom solve?

We have been using intercom to chat in product with our new users as well as to promote upcoming events/webinars to active users.


Usefulness
4/5
Ease of use
2/5
Value for money
3/5
Customer service
4/5
User profile picture

Very good for contacting customer and users directly in your app


What do you like about Intercom?

Very easy to create and manage message campaigns to users in your app. To tie in with the launch of new features and such. Allows for direct communication with end users.

What do you dislike about Intercom?

Not so easy to learn how to start and use it. Has so many features and I guess I use only a fraction. Could use a bit more guidence


Usefulness
4/5
Ease of use
3/5
Value for money
4/5
Customer service
5/5
User profile picture

Intercom makes keeping in touch with my clients simple.


What do you like about Intercom?

We can track our users right from the beginning. This helps us with onboarding, and to determine who our power users are.

What do you dislike about Intercom?

I wish that it was more affordable for start-ups. A free version would be awesome.

What have you been using it for and what problems did Intercom solve?

We use intercom to track when a new user signs on for the first time. From there we can track how often they log in, as well as communicate within the app.


Usefulness
5/5
Ease of use
5/5
Value for money
4/5
Customer service
5/5
Back to top