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What is Kayako?

"Kayako is a help desk software that places all a user's support channels in a single location. It is provided either as a SaaS or on-premise."

With Kayako users can expand their helpdesk across different channels, including live chat, web, email, tickets, phone and self-service support.
Likewise, they can get insights from their customer support engagements to identify market patterns, buying behaviors, and bottlenecks in the service work flows. It automates helpdesk to manage repetitive queries so agents can focus on more important or urgent tasks. With Kayako agents can also sort, organize, and route emails faster and accurately.
Kayako stands out as one of the only solutions that actually integrates email, tickets, live chats, calls (with VoIP integration), self-service and remote desktop support into one virtual help desk.


Kayako scored 85/100 in the Support & Helpdesk category. This is based on user satisfaction (84/100), press buzz (56/100) and other relevant information on Kayako gathered from around the web.

The score for this service has improved over the past month. What is this?

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Kayako Product Overview

  • Multiple Help Desk Reports: Kayako comes with 100 help desk report templates, varying from peripheral overviews to in-depth analyses.

  • Manage and Track Customer Support Tickets: If a ticket goes overdue, Kayako can automatically escalate that ticket: change its priority, assigning it to someone or triggering notifications.

  • Increase Customer Engagement with Live Chat Tools: Kayako's live chat tool is equipped with real-time visitor monitoring and proactive engagement.

  • Intuitive Agent Control Panel: Navigation is organized by channel. Customizable color coding is used to draw attention to tickets that are overdue.

  • Customer-facing Support Center: It lets user's clients navigate content, submit their own support tickets and log in to view the current issue and conversations surrounding it.

  • Custom Fields and Customization: This customer support app can be tailored to user's specific workflow, with custom ticket statuses, types and priorities.


Languages: English

Kayako Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial

Kayako Pricing Plans


Other pricing information:

Case: $24 agent p/mo (billed annually), or $29 (billed monthly).
Fusion: $39 agent p/mo (billed annually), or $49 (billed monthly).
Engage: $24 agent p/mo (billed annually), or $29 (billed monthly).
Free trial: 30 days.

Credit card required: N/A

Kayako FAQs

Who are the main user groups of Kayako?

Kayako focuses mainly on medium to large-size corporations.

What is Kayako generally used for?

It is used as a help desk app.

What platforms does Kayako support? (e.g. native mobile apps)

Platforms supported: Linux, Mac, Windows, Android, iPhone-iPad, Windows Phone, BlackBerry 10.

Does Kayako integrate with any other apps?

It integrates with: Mailchimp, Basecamp, Freshbooks, Drupal, Magento , Salesforce Sales Cloud, Joomla, Wordpress, SugarCRM

Does Kayako offer an API?

Kayako offers REST API.

Does Kayako offer multi-user capability? (e.g. teams)

It doesn't offer multi user capability.

Does Kayako offer guides, tutorials and or customer support?

They offer: email, phone support, and helpdesk.

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