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What is Freshdesk?

"Freshdesk is a cloud based customer support software."

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Freshdesk scored 85/100 in the Support & Helpdesk category. This is based on user satisfaction (84/100), press buzz (59/100), recent user trends (rising), and other relevant information on Freshdesk gathered from around the web.

The score for this service has declined over the past month. What is this?

  • Freshdesk

Support & Helpdesk Market Radar

Freshdesk Product Overview

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Languages: English

Freshdesk Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Sales Motivator
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Freshdesk Pricing Plans

Other pricing information:

Sprout - Free for unlimited number of Agents
Blossom - $19 per agent per month
Garden - $35 per agent per month
Estate - $49 per agent per month
Forest - $89 per agent per month

Credit card required: N/A

Freshdesk FAQs

Who are the main user groups of Freshdesk?

This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

What is Freshdesk generally used for?

It is used to help companies handle their customers’ problems across various channels.

What platforms does Freshdesk support?

It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

Does Freshdesk offer an API?

It offers RESTful API.

Does Freshdesk offer guides, tutorials and or customer support?

It offers: knowledge base, community forums, chat support, FAQ, and email support.

Does Freshdesk offer multi-user capability (e.g. teams)?

Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

Does Freshdesk integrate with any other apps?

Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

Does Freshdesk offer guides, tutorials and or customer support?

Yes. This service offers guides, tutorials and customer support across all levels.

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Freshdesk User Reviews

Average User Rating:
4.19/5 based on 1360 user ratings.
Your Rating:
User profile picture

Applications with a lot of cool features

// Sales Manager at Mockup Science Inc.

What do you like about Freshdesk?

Freshdesk has a very good features like a natively integrating with Facebook and Twitter. Also, the setup process is very easy and even assisted by tutorials. You can automate Freshdesk's tickets in three main ways, also you can also create skills for automatically routing tickets to specific agents or teams. All this gives you a lot of flexibility for your business workflows.

What do you dislike about Freshdesk?

The reporting in Freshdesk is sufficient but not enterprise level. You can do a lot of filtering on the built-in reports, but there's not a lot of flexibility to create custom reports from scratch.

What have you been using it for and what problems did Freshdesk solve?

We currently use Freshdesk as our sole ticketing system. This service brought many new things to our department.

Ease of use
Value for money
Customer service
User profile picture

Easy and simple way of using in business

// Client Support Manager at Talkabout Technologies

What do you like about Freshdesk?

Freshdesk is easy to navigate and use with multiple configuration options to meet most business needs. It is also reasonably priced, which makes it a cost-effective tool for small businesses such as ours. Freshdesk also supports third-party integration that allows you to connect to most popular social networking channels and CRM solutions. I think it's just a plus if you have a program for your device, like Freshdesk. Will make you focus more on other things. It's better to have, than just think, to start using.

What do you dislike about Freshdesk?

It would be nice to be able to create a second client portal for other internal teams without having to worry about multiple administrator portals. We would also like to see a solid integration of the calendar.

What have you been using it for and what problems did Freshdesk solve?

The opportunity to communicate with people on the other side of the world - China. I can ask questions, send requests for help - all without having to make a phone call and spend time on the hold. This is especially cool, as a parent living at home. It also provides a one-stop shop for all learning needs with lessons, rules, recommendations and suggestions.

Ease of use
Value for money
Customer service
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