Compare Freshdesk vs Zoho Desk

Freshdesk 2655 Support & Helpdesk	Zoho Desk 3591 Support & Helpdesk
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Crozscore 90% what is this? User Happiness: 88% Press Buzz: 62% User Trend: interest rising	Crozscore 90% what is this? User Happiness: 88% Press Buzz: 68% User Trend: interest falling
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About Freshdesk Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents. Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.	About Zoho Desk Zoho Desk is the award-winning, context-aware help desk software. Along with its multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant and brings together all the tools and context your teams need to deliver great customer service. Zoho brings decades of experience in building, deploying, maintaining, and supporting on-premise and cloud software. Our free plan gives you 3 users free to head start your operations.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Multi Channel: Manages all support conversations in one place. Productivity: Increase team’s engagement and productivity. Self-Service: It is possible to create a self-service experience that supports user's brand. Reporting: Measures and tracks performance using reports. Integration: Extends user's support capabilities with integrations. Ticketing: Everything you need to start supporting customers.	Summary Put customer service at the heart of your company. Close tickets. Open happiness. Don't improvize. Improve. One company. One team. Convenience is key. Self-help is the best help. Your help desk, truly yours.
Pricing Credit card required: No Sprout - Free for unlimited number of Agents Blossom - $19 per agent per month Garden - $35 per agent per month Estate - $49 per agent per month Forest - $89 per agent per month	Pricing Free Free Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk Mobile Apps Standard $12.00 1 user(s) / month Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk Mobile Apps 245 Email Support Social & Community Channels Product Based Ticket Management Help Center Themes Gallery Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations ASAP - Embeddable Self Service Professional $20.00* 1 user(s) / month Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk 245 Email Support Social & Community Channels Product Based Ticket Management Help Center Themes Gallery Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations Add-On (₹300/Light Agent) ASAP - Embeddable Self Service Multi-department Ticketing Team Management Telephony Automatic Time Tracking Blueprint - Basic Process Management Round Robin Ticket Assignment Agent Collision Tasks, Events & Call Activities Ticket Templates Private Marketplace Extensions SLA Dashboards Ticket Sharing Enterprise $35.00* 1 user(s) / month Included in plan: 3 free agent Email Ticketing Customer Management Help Center Private Knowledge Base Predefined SLAs Macros Multi Language Helpdesk 24*5 Email Support Social & Community Channels Product Based Ticket Management Public Knowledge Base SLAs & Escalations Workflow, Assignment & Supervise Rules Customer Happiness Ratings Reports & Dashboards Work Modes for Tickets Marketplace Extensions & Integrations Add-On (₹300/Light Agent) ASAP - Embeddable Self Service Multi-department Ticketing Team Management Telephony Automatic Time Tracking Blueprint - Basic Process Management Round Robin Ticket Assignment Mobile SDK Agent Collision Live Chat Zia - Artificial Intelligence (Beta) Tasks, Events & Call Activities Ticket Templates Help Center Customization Multi-brand Help Center Private Marketplace Extensions Advanced Process Management SLA Dashboards Ticket Sharing Custom Functions Multi-level IVR Global Reports & Dashboards Scheduled Reports Contract Management Validation Rules Field Watching Multiple Business Hours & Holidays Role-based Data Sharing
FAQs Who are the main user groups of this service? This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support. What is this service generally used for? It is used to help companies handle their customers’ problems across various channels. What platforms does this service support? It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone. Does this service offer an API? It offers RESTful API. Does this service offer multi-user capability (e.g. teams)? Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company Does this service integrate with any other apps? Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others. It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment Does this service offer guides, tutorials and or customer support? Yes. This service offers guides, tutorials and customer support across all levels.	FAQs No FAQs associated with this application.
Vendor Information Founded: 2010 Based in: San Francisco Employees: 201-500 Likes: Followers: 22k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 16.9k
Other Who uses Freshdesk Startups SMEs Enterprises Desktop Platforms: Windows Mobile Platforms: iOS Languages: English Regional Restrictions: No restrictions.	Other Who uses Zoho Desk Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Arabic, Czech, Danish, German, English, Finnish, French, Italian, Norwegian, Chinese, Vietnamese, Swedish, Portuguese, Dutch, Spanish, Japanese Regional Restrictions: No restrictions.