If you’re a Small to Medium-Sized Business (SMB) looking to manage your IT resources, it’s likely that you don’t need an overly complex solution – but you still need the right one.
This guide is here to help you understand what you need, when you need it, and what the future may hold for your IT management needs.
PS: if you’re here from the IT Management Software article, you can skip straight down to the types of Small Business IT Management tool buyers.
Here’s a shortlist of the tools that I’ll cover in this article, with greater detail below.
You guessed it, small business IT management tools are software applications designed to help small businesses manage their IT infrastructure, assets, and operations more efficiently. These tools are used by small business owners, IT administrators, and IT service providers to simplify their daily business operations, increase productivity, and improve the overall performance of their IT systems.
Small business IT management tools are essential for businesses of all sizes that rely on technology to run their operations – which, at this point, is pretty much all of us. By using these tools, your small business can save time, reduce costs, and improve your overall IT operations, which can lead to successful business outcomes.
There are different types of small business IT management tools, each designed to address specific IT management needs. Here are some of the most common types:
IT Asset Management (ITAM) Tools: These tools help small businesses track and manage their hardware and software assets, including licenses, warranties, and maintenance schedules.
IT Service Management (ITSM) Tools: These tools are designed to help small businesses manage their IT service desk operations, including incident management, problem management, and change management. This can reduce the time it takes to maintain effective business administration.
Network Monitoring and Management Tools: These tools monitor and manage network traffic, bandwidth usage, and device performance to ensure smooth day-to-day operation and detect and troubleshoot issues.
Security Management Tools: These tools help small businesses protect their IT infrastructure and data from cyber threats, including antivirus, firewalls, intrusion detection, and vulnerability management.
Cloud Management Tools: These tools help small businesses manage their cloud-based infrastructure, including cloud servers, storage, and applications, and optimize their cloud costs.
Digital Asset Management (DAM) Tools: Digital asset management tools can help small business management by using information technology to store and secure the company’s digital assets. It automates workflows and can be tailored to specific business needs.
First, you need to understand which type of buyer you are. Then, what you’re looking for. Finally, what else you need to consider. Let’s jump right in.
These are some of the different types of customers who would need small business IT management tools along with the software products that would be the best fit for each:Small Business Owners
Small business owners and startups that manage their own IT infrastructure would benefit from small business management tools that help them manage their fundamental IT assets, secure their data, and ensure success for their own businesses.
Best Fit Products: Freshservice and Solarwinds.
Freshservice offers a user-friendly ITSM tool that helps small business owners manage their IT service desk operations and can also work as task and project management software. Solarwinds offers a suite of network and system monitoring tools that help small business owners monitor their network performance and detect and troubleshoot issues by looking at the big picture.IT Administrators
Often on an in-house island of 1, IT administrators are responsible for managing the IT infrastructure of small businesses. They need IT management tools that help them automate their tasks, monitor network performance, and ensure full-time compliance.
Best Fit Products: ManageEngine Endpoint Central and Kaseya VSA.
ManageEngine Endpoint Central offers a comprehensive endpoint security management tool that helps IT administrators detect and respond to security threats, while Kaseya VSA offers a remote monitoring and management tool that helps IT administrators automate their tasks and monitor their network and device performance.External IT Service Providers
IT service providers offer IT support and management services to small businesses. They need IT management tools that help them remotely monitor and manage new businesses’ IT infrastructure, automate their tasks, and ensure service quality to align with their client's marketing strategy.
Best Fit Products: Cloud9 Solutions and HaloITSM.
Cloud9 Solutions offers a cloud-based development environment that helps IT service providers manage their clients’ IT infrastructure and applications in the cloud, while HaloITSM offers a user-friendly ITSM tool that helps IT service providers manage their clients’ IT service desk operations and ensure service quality. Depending on the scope of your engagement with your clients, there will be an obvious winner for you here.
If you didn’t find your specific needs outlined in this section, keep reading to learn more about the details of Small Business IT Management tools.
If you’re looking for a comprehensive solution, these are the specific technological features that the small business IT management tools you’re evaluating should have:
If you have demos booked with service providers, ask them about the following items to ensure that their tool can do what you need it to:
While you need it to have and do all the right things, you also need to make sure you can afford, you’ll actually use it, and other considerations before you buy. Here are some of the top things to look out for:
Small business IT management tools are designed to help businesses manage and monitor their IT infrastructure, including hardware, software, networks, and security.
There are different types of small business IT management tools, including remote monitoring and management (RMM), patch management, network management, and security management.
The most important features for small business IT management software include remote access and control, patch management, automated alerts and notifications, asset management, and reporting and analytics.
Small business IT management software can provide functional advantages such as improved system performance, enhanced security, efficient resource allocation, increased business agility, better collaboration, and more effective decision making.
Other important purchase considerations when evaluating small business IT management software include ease of use, customization, integration, scalability, support and maintenance, cost, and reputation of the vendor.