IT Management Software Awards 2023

TOP20 Software Products of 2023
IT Management

#ITManagementSoftware

#BestProducts2023

#CrozdeskAwards

The Top IT Management Software products in 2023 as determined by the Crozscore ranking algorithm. This includes Best Small Business IT Management Tools & Buyer's Guide, Best IT Management Software & Buyer's Guide, and general solutions. Products have been vetted for relevance. All other stats and rankings have been determined algorithmically, following the Crozscore ranking methodology.

NinjaOne (249)

95/100 4/10

User Satisfaction: 96/100

Product Leader

Market Presence: 53/100

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Freshservice (905)

94/100 5/10

User Satisfaction: 92/100

Champion

Market Presence: 63/100

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Splashtop (383)

93/100 5/10

User Satisfaction: 98/100

Champion

Market Presence: 71/100

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LogicMonitor (470)

93/100 5/10

User Satisfaction: 91/100

Champion

Market Presence: 62/100

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Chef (4)

93/100 6/10

User Satisfaction: 80/100

Champion

Market Presence: 74/100

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PagerDuty (599)

93/100 5/10

User Satisfaction: 90/100

Champion

Market Presence: 69/100

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Nagios (55)

93/100 6/10

User Satisfaction: 90/100

Champion

Market Presence: 70/100

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SolarWinds Service Desk (666)

92/100 6/10

User Satisfaction: 88/100

Champion

Market Presence: 81/100

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SysAid (570)

92/100 5/10

User Satisfaction: 88/100

Champion

Market Presence: 63/100

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Datto RMM (22)

92/100 5/10

User Satisfaction: 88/100

Champion

Market Presence: 67/100

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Device42 (49)

91/100 5/10

User Satisfaction: 94/100

Product Leader

Market Presence: 54/100

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ManageEngine RMM Central (230)

91/100 6/10

User Satisfaction: 84/100

Champion

Market Presence: 75/100

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Sumo Logic (248)

91/100 5/10

User Satisfaction: 86/100

Champion

Market Presence: 65/100

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MSP360 RMM (358)

91/100 5/10

User Satisfaction: 92/100

Champion

Market Presence: 66/100

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Lansweeper (102)

90/100 5/10

User Satisfaction: 84/100

Product Leader

Market Presence: 64/100

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ServiceNow (853)

90/100 6/10

User Satisfaction: 86/100

Champion

Market Presence: 81/100

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Opsgenie (22)

90/100 5/10

User Satisfaction: 84/100

Product Leader

Market Presence: 59/100

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Jira Service Management (92)

90/100 7/10

User Satisfaction: 80/100

Champion

Market Presence: 88/100

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Pulseway (55)

89/100 4/10

User Satisfaction: 91/100

Product Leader

Market Presence: 56/100

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ConnectWise (596)

89/100 5/10

User Satisfaction: 80/100

Champion

Market Presence: 67/100

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IT Management Market Radar™ IT Management Software
Vendor Landscape

Champions (top-right)

PagerDuty Sumo Logic Chef StarWind Virtual SAN ManageEngine Patch Manager Plus ManageEngine Patch Connect Plus Nagios LogicMonitor ManageEngine Desktop Central MSP ManageEngine RMM Central SysAid SolarWinds Service Desk Splashtop MSP360 RMM ServiceNow Freshservice Datto RMM ConnectWise Atera ActiveBatch Ext JS Jira Service Management The QR Code Generator (TQRCG) HCL Workload Automation Josys Bitdefender GravityZone Linear Citrix VMware Carbon Black Endpoint Elastic Observability Construct 3 Datadog Log Management Cohesity DigitalOcean App Platform

Product Leaders (bottom-right)

AeroHive Lansweeper ParkMyCloud Cloud FastPath Pulseway ZenTao StatusCast StoneFly SCVM NinjaOne Exclaimer Cloud Opsgenie Device42 Alloy Discovery CloverDX Squadcast LOGIQ Syxsense Manage Cycle Prognosis NOTIX SIGNL4 Faddom Mailprotector StatusHub DejaCode Substly RunMyJobs by Redwood Zopdev InvGate Asset Management Stonebranch Universal Automation Center

Market Leaders (top-left)

FSM AIOps Atera DriveImage XML TaskCall

Challengers (bottom-left)

ITmanager Ezeelogin Bridge LCS GiMeSpace KVMShare Pro Amixr Clinion AI Medical Coding Unigma PST Exporter YOMARK eQuipMe Fiwit Siglos MigrateEmails OST to PST Converter MigrateEmails MSG Converter MigrateEmails PST File Converter Tool MigrateEmails PST to Office 365 Migration Tool MigrateEmails PST Recovery Tool MigrateEmails NSF to PST Converter Tool nTireCRM Vabro Infince Unduit LLC CodeRabbit Cardano ExpressVPN Deepgram Automox Duplicate Files Fixer Google Cloud Storage ExtraHop Google Cloud Platform (GCP)

This IT Management Software awards list was published by the software comparison portal Crozdesk.com. It features the best 20 products in 2023 as determined by the unbiased, category-specific Crozscore ranking methodology. This takes into account a product's relevance to the IT Management category and can differ from the product's universal Crozscore. The Crozscore is fixed as of the time of publication, however other scores and data have last been updated on December 22, 2025. It also features breakdowns of the user satisfaction scores of each product, the market presence scores of each vendor and the buzz score. You can find more information and a methodology overview of how these scores are derived on Crozdesk.

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IT Management Software Awards 2023

TOP20 Software Products of 2023
IT Management