Managed Service Providers (MSP) Software

Software products in this category take the workload off your internal IT department by providing network management, applications management and a host of other e-management services on a proactive basis. Depending on your requirement, you can use a product that helps handle quotes and proposals or one that provides file management services. Key software features of a product vary depending on what services they offer. For instance, managed service provider for system administration management may help you set up AD integrated scanning, automatically detect the issues affecting your system administration and fix those before you even know they existed. In addition to proactive support, managed service providers benefit organizations by providing them with a robust infrastructure on demand, and a service level agreement that guarantees quality service.  Read the full software guide...

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What is Managed Service Providers (MSP) Software?

A managed service provider, otherwise referred to as MSP, is a type of service provider with an emphasis on IT management services.

MSP companies provide management services by remotely managing a customer’s IT infrastructure and/or end-user systems, among other things. The majority of MSPs in the market provide management services on a proactive basis and offer them under a specific subscription model.

The MSP business model varies from other types of channel companies like value-added resellers, or VARs, in a number of ways. MSPs also charge for the services they offer in various pricing models, which include per-user, per-device, and all-inclusive pricing.

In essence, MSPs are really third-party IT experts—industry professionals that companies can outsource IT management tasks to. Organizations hire MSPs to help monitor, scale, update, and maintain different aspects of their IT systems.

The roles and responsibilities of MSPs have evolved over the years, from simply managing and maintaining legacy systems to actually dealing with repairs and patches, delivering new software solutions, managing cloud services, and providing other specific expertise like data security, among others.

Types of Managed Service Provider Software

Managed service providers are capable of handling a plethora of operational tasks, despite the fact that they often handle non-customer facing responsibilities. A good MSP is crucial to the development and success of any business.

The areas of business operations that are more commonly outsourced to MSPs include workforce management, information technology, payroll management, human resources, contract management and compliance, contingent workforce management, procurement and sourcing, vendor management, and more.

MSPs rely on a software solution known as a vendor management system, or VMS, which provides transparency and efficiency when it comes to all facets of the contract workforce.

With this tool, among other things, MSPs are able to manage basic communication services such as frame relays and leased line wide area networks (WANs), while integrating the management processes of a variety of enterprise services, including standard access and transport, web hosting, video networking, unified messaging, managed premises, and staffing management per customer specifications.

Some organizations also completely outsource their network administration process, which a number of MSPs are more than capable of handling. They even provide features like messaging, IP telephony, virtual private network (VPN) capabilities, managed firewalls, and network server monitoring and/or reporting.

There are many different MSPs on the market. Some offer a lot more features and capabilities than others, with differing subscription models and pricing.

How to Choose Managed Service Provider Software

Choosing a partner, or the right provider, for all your managed services needs is a significant decision as it can play an important role in the growth and development of your business. There are a few key considerations to take into account when finding the right MSP for your organization. The following is a short checklist for you to consider when you’re in the market for an MSP.


When choosing an MSP, you need to make sure the company you go with is available to you any time of day, every day of the week. You or your team may not be working 24 hours a day, but your servers and network infrastructure are working nonstop and therefore so should your IT and MSP.

On-site support and maintenance

You need to make sure when you choose an MSP, or a vendor, they offer on-site maintenance and support. This, however, is not always possible since not all MSPs operate locally. But, it does make a huge difference when a service provider has the capability to offer on-site support.

Quick response time and service

Fast service and quick response time are crucial to any managed service. When it comes to online services, the last thing any business or organization wants are long, unplanned downtimes. You need to be able to rely on your MSP to respond quickly to any issues or problems that may arise at any given moment.

Monitoring and security testing

A good and dependable service provider, especially when it comes to MSPs, will help protect and secure your network infrastructure from threats of all kinds including cyber attacks. Make sure if you do decide to go for a particular MSP, they provide regular security testing and monitoring for possible threats to your systems.

Cloud services and regular backups

As part of the firm’s security and protection services, MSPs should also offer comprehensive and reliable cloud services, as well as daily backups of your data banks. This helps to ensure your company data remains safe and secure. If you’re going for a specific MSP, make sure they provide consistent and automated backups on a remote server for extra security.

Proactive maintenance services

When you have a business that’s growing at a fast and steady rate, you will find time becomes more and more valuable. More often than not, maintenance processes are among the most common aspects of any business that are sacrificed as time becomes scarcer and more limited.

This shouldn’t be the case though. Maintenance is an important process that should never be taken lightly. You don’t want to be reactive, instead of being proactive, when it comes to the health and efficiency of your network infrastructure and computer systems.

Benefits of Managed Service Provider Software

A good and reliable managed service provider can make a huge difference when it comes to improving an organization’s IT operations. MSPs can help any team in various specific ways.

Whether the company is dealing with an all-inclusive MSP or a specialized service provider, i.e. MSPs that offer only cloud services, outsourcing some of the managed services to a reliable third-party provider will definitely bring about a few key changes and benefits to an organization’s day-to-day operations.

Reputable MSPs will generally conduct a thorough study of a customer’s IT operations the moment they are hired. They do this in order to determine the strengths and weaknesses, as well as areas that could use more improvement, of the customer’s current processes and infrastructure.

A good MSP can be cost-effective to most businesses and organizations—it can provide comprehensive reporting and improved security of all company data. Finally, MSPs can provide regular network monitoring and maintenance to ensure operational efficiency and consistent uptimes.

Common Features of Managed Service Providers (MSP)

API Application Programming Interfaces (APIs) are programmatic intersections with external products or platforms that allow for custom integrations with your own solutions or other solutions you are using.
Batch Permissions & Access Control user or group access and permission settings for software or other systems.
Customer Management Manage customer databases and/or track outstanding shipments, payments and more.
Data Export Exporting functionality can be used to streamline the migration of data sets and information across systems, platforms or applications.
Data Import Importing functionality allows you to use data sets from other systems or platforms to cut down on data entry requirements or to more easily migrate records from similar applications you have used in the past.
External Integrations Integrations with other software products or platforms to improve efficiency and compatibility across systems.
Malware Protection Protect your computer from malware, viruses and worms.
Multi-User Supports more than just one user account and generally allows for collaboration with colleagues.
Network Device Performance Monitoring Measure and monitor the performance of device within your network
Network Traffic Monitoring Monitor traffic within your network and with external sources.
Network Visualization Emulate networks and virtual endpoints within your network
Notifications Includes notification support and sends you alerts with information on important events and other time sensitive instances. For example through push notifications on mobile phones or email notifications.
Password & Access Management Manage passwords or access to systems for yourself or your organisation.

Latest User Reviews of Managed Service Providers (MSP) Products

MSP360 (CloudBerry) Backup
Décio de Barros Júnior
04 Sep 2020
"The best solution out there"

Definitely the best backup solution on the market. I have used it for many years always very satisfied with the product

MSP360 (CloudBerry) Backup
Simon Oliver
05 Sep 2020
"Great back up tool"

Really easy to setup backups to amazon s3, simple to use and to know that you backups have worked. Love the email that emails on co...

MSP360 (CloudBerry) Backup
Doug Filteau
14 Oct 2020
"So Far So Good"

Straightforward installation and and easy to use. Upload speeds seems to be pretty quick.

MSP360 (CloudBerry) Managed Backup
Quinton Gillman
19 Nov 2020

This product does not let you down when you need it most. Has all the features one needs and very easy to use.

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