Generally used in highly regulated and/or structured industries and legal environments professional services automation (PSA) software aims to reduce manual workload for auditors, contract reviewers, testers and attorneys/solicitors. PSA applications allow users to generate workflows and streamline testing or reviewing processes. This helps bring visibility to highly complex projects and is a specialised alternative to common and general project management solutions that feature document management or automation functionality. Sometimes Professional Services Automation software is used in specific industries with need for customization to optimize service delivery for repetitive manual processes (for example information technology services, consulting, financial and security auditing).


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