Zoho Desk

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What is Zoho Desk?

"Zoho Desk is the award-winning, context-aware help desk software."

Zoho Desk is the award-winning, context-aware help desk software. Along with its multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant and brings together all the tools and context your teams need to deliver great customer service. Zoho brings decades of experience in building, deploying, maintaining, and supporting on-premise and cloud software. Our free plan gives you 3 users free to head start your operations.


Zoho Desk scored 88/100 in the Support & Helpdesk category. This is based on user satisfaction (84/100), press buzz (66/100), recent user trends (falling), and other relevant information on Zoho Desk gathered from around the web.

The score for this software has declined over the past month. What is this?


Zoho Desk Awards

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  • Zoho Desk
  • Zoho Desk

Support & Helpdesk Market Radar

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Zoho Desk Product Overview

  • Put customer service at the heart of your company.

  • Close tickets. Open happiness.

  • Don't improvize. Improve.

  • One company. One team.

  • Convenience is key.

  • Self-help is the best help.

  • Your help desk, truly yours.


Languages: Arabic, Czech, Danish, German, English, Finnish, French, Italian, Norwegian, Chinese, Vietnamese, Swedish, Portuguese, Dutch, Spanish, Japanese

Zoho Desk Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Billing/Invoicing
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • Expense Tracking
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Click-to-Dial
  • SAP Integration
  • Resource Management
  • Net Promoter Score
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum
Compare Pricing

Zoho Desk Pricing Plans

Free

Free
  • 3 free agent
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi Language Helpdesk
  • Mobile Apps

Standard

$12.00
1 user(s) / month
  • 3 free agent
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi Language Helpdesk
  • Mobile Apps
  • 24*5 Email Support
  • Social & Community Channels
  • Product Based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP - Embeddable Self Service

Professional

$20.00
1 user(s) / month
  • 3 free agent
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi Language Helpdesk
  • 24*5 Email Support
  • Social & Community Channels
  • Product Based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • Add-On (₹300/Light Agent)
  • ASAP - Embeddable Self Service
  • Multi-department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint - Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing

Enterprise

$35.00
1 user(s) / month
  • 3 free agent
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi Language Helpdesk
  • 24*5 Email Support
  • Social & Community Channels
  • Product Based Ticket Management
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • Add-On (₹300/Light Agent)
  • ASAP - Embeddable Self Service
  • Multi-department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint - Basic Process Management
  • Round Robin Ticket Assignment
  • Mobile SDK
  • Agent Collision
  • Live Chat
  • Zia - Artificial Intelligence (Beta)
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Help Center Customization
  • Multi-brand Help Center
  • Private Marketplace Extensions
  • Advanced Process Management
  • SLA Dashboards
  • Ticket Sharing
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing

Plans starting from: $12.00/month Credit card required: No

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