"Support, engage, and convert customers with Re:amaze Helpdesk and Live Chat. Work collaboratively with customers using a shared inbox for email, social, chat, and FAQ."
The Best Multi-Channel Helpdesk and Live Chat Platform for Online Businesses
Re:amaze allows you to connect your emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, voice, and live chat conversations into a team shared inbox so you can provide amazing customer service.
Fully customizable livechat support to match your brand
Send automated and targeted messages via live chat
Create workflows for advanced chat support scenarios
Make Sure Customers Stay Happy
Built For Better Teamwork
Re:amaze is most often used with apps and platforms such as Shopify, BigCommerce, WooCommerce, Magento, Slack, Stripe, MailChimp, Pipedrive, Smile.io, ReCharge Payments, Klaviyo, and much more.
Re:amaze's core functionality is to help businesses manage customer service and support more efficiently. However, we believe that customer service is actually a revenue center for the majority of modern web based businesses. This is why we also offer automation tools to help you with marketing and customer engagement.
Re:amaze is a cloud-based service and is generally platform agnostic. You can use Re:amaze on your website, your web application, your e-store, and on mobile apps built on iOS and Android.
Yes. Re:amaze has a RESTful API that you can use to build on top of Re:amaze.
Yes. Re:amaze supports unlimited staff users with roles and permissions, and the ability to create Departments (user groups).
Re:amaze is designed for a wide variety of websites, eCommerce stores, and web applications. If you run an online business, Re:amaze's suite of tools can help your team manage both inbound conversations via email, social media, SMS, voice, and live chat. If you need to automatically reach out to customers on your website or inside your web app, Re:amaze's chatbots and automated engagement features can help you do that as well.
Yes. We have a full support portal with tutorial guides and videos. Our customer support is available from 8am to 5pm Pacific Time Monday - Friday.