Re:amaze


What is Re:amaze?

"Support, engage, and convert customers with Re:amaze Helpdesk and Live Chat. Work collaboratively with customers using a shared inbox for email, social, chat, and FAQ."

The Best Multi-Channel Helpdesk and Live Chat Platform for Online Businesses

Re:amaze allows you to connect your emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, voice, and live chat conversations into a team shared inbox so you can provide amazing customer service.

  • Deeply Integrated with 3rd party apps like Pipedrive, MailChimp, Slack, Shopify, and much more
  • Run multiple businesses with a single Re:amaze help desk and get real time customer data during customer service.

Fully customizable livechat support to match your brand

  • No coding required using 1-Click-Publishing or Google Tag Manager
  • SEO-friendly script loading for fast page loads
  • Apply powerful rules and condition triggers for automatic customer messaging.

Send automated and targeted messages via live chat

  • Ask for reviews automatically after a purchase
  • Up-sell relevant products at checkout
  • Prevent site and purchase abandonment
  • Reduce Customer Service Volume By 40%
  • Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.

Create workflows for advanced chat support scenarios

  • Perfect For Self Service
  • FAQ and knowledge base management
  • Empower your SEO
  • Edit in HTML and Markdown
  • Show your FAQ in live chat
  • Give Agents Full Customer Service Clarity
  • Powerful Live Dashboard for customer support, sales, and marketing
  • See where customers are from and activity history
  • See cart content in customer chat
  • Send 1-on-1 chat messages and optimize sales
  • See customer screens and co-browse using Peek!

Make Sure Customers Stay Happy

  • Schedule satisfaction surveys to go out as soon as a customer service email or chat has been addressed.
  • Available for email and live chat tickets
  • Customers can rate your customer support quality
  • Get additional feedback for you to review
  • Detailed reporting for support tickets

Built For Better Teamwork

  • Customer support teams are more efficient when using Re:amaze.
  • Simple CRM and segmentation
  • Internal notes
  • Team activity sharing
  • Response templates
  • Office hours
  • Autoresponders
  • Email templates
  • Mobile apps available

Re:amaze scored 90/100 in the Support & Helpdesk category. This is based on user satisfaction (92/100), press buzz (35/100), recent user trends (falling), and other relevant information on Re:amaze gathered from around the web.

The score for this service has declined over the past month. What is this?

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Re:amaze Product Overview


Languages: English
Exclusive Crozdesk Discount: Click to view exclusive Crozdesk discount...

Re:amaze Features

  • 2-Factor Authentication
  • A/B Testing
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Brand Management
  • Budgeting
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • History/Version Control
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Product Catalog
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • Order management
  • BitCoin
  • PayPal
  • Stripe
  • SAP Integration
Compare Pricing

Re:amaze Pricing Plans

Basic

$20.00
1 user(s) / month
  • Unlimited Email Inboxes
  • Social Media / SMS Channels
  • Basic Reporting
  • Public / Internal FAQ
  • Workflow Automation
  • Website Integration
  • Live Chat
  • Chatbots
  • Cues (Engagement Automation)

Pro

$40.00
1 user(s) / month
  • All of the features in Basic
  • Manage Multiple Brands in one Account
  • Live View of Site Visitors
  • Advanced Reporting
  • Custom Hosted Domain
  • Customizable Email Templates

Plus

$60.00
1 user(s) / month
  • All of the features in Pro
  • Peek (Live Screensharing)
  • Departments (Staff Groups)
  • Staff Performance Reporting
  • Customizable Staff Roles
  • Customer Satisfaction Ratings
  • Optional Classic Chat Mode
  • SAML / SSO Integration

Starter

$50.00
unlimited user(s) / month
  • All the feature of Basic
  • Unlimited Users
  • Up to 500 Active Conversations per Month

Plans starting from: $20.00/month Credit card required: N/A

Re:amaze FAQs

What are some applications Re:amaze is commonly used in tandem with?

Re:amaze is most often used with apps and platforms such as Shopify, BigCommerce, WooCommerce, Magento, Slack, Stripe, MailChimp, Pipedrive, Smile.io, ReCharge Payments, Klaviyo, and much more.

What is Re:amaze generally used for?

Re:amaze's core functionality is to help businesses manage customer service and support more efficiently. However, we believe that customer service is actually a revenue center for the majority of modern web based businesses. This is why we also offer automation tools to help you with marketing and customer engagement.

What platforms does Re:amaze support?

Re:amaze is a cloud-based service and is generally platform agnostic. You can use Re:amaze on your website, your web application, your e-store, and on mobile apps built on iOS and Android.

Does Re:amaze offer an API?

Yes. Re:amaze has a RESTful API that you can use to build on top of Re:amaze.

Does Re:amaze integrate with any other apps?

  • Slack
  • G Suite
  • Stripe
  • Aircall.io
  • Smile.io
  • Pipedrive
  • Twilio
  • Stride
  • GitHub
  • Zapier
  • PieSync
  • Shopify
  • BigCommerce
  • WooCommerce
  • Jira
  • Google Analytics
  • Google Tag Manager
  • MailChimp
  • Meetingbird
  • Upscope
  • ReCharge Payments
  • ShipStation
  • Klaviyo
  • Wordpress
  • ClickSend
  • Magento
  • Amazon Seller Central (Coming Soon)
  • Yotpo (Coming Soon)
  • Salesforce (Coming Soon)

Does Re:amaze offer multi-user capability (e.g. teams)?

Yes. Re:amaze supports unlimited staff users with roles and permissions, and the ability to create Departments (user groups).

Who are the main user groups of Re:amaze?

Re:amaze is designed for a wide variety of websites, eCommerce stores, and web applications. If you run an online business, Re:amaze's suite of tools can help your team manage both inbound conversations via email, social media, SMS, voice, and live chat. If you need to automatically reach out to customers on your website or inside your web app, Re:amaze's chatbots and automated engagement features can help you do that as well.

Does Re:amaze offer guides, tutorials and or customer support?

Yes. We have a full support portal with tutorial guides and videos. Our customer support is available from 8am to 5pm Pacific Time Monday - Friday.

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