"Support, engage, and convert customers with Re:amaze Helpdesk and Live Chat. Work collaboratively with customers using a shared inbox for email, social, chat, and FAQ."
The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands.
Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.
Built For Digital Brands
Re:amaze integrates natively with platforms like Shopify, BigCommerce, and WooCommerce so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.
Reduce Customer Service Time via Automation + Bots
Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.
Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.
Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:
Send up to 2000 free browser and mobile Push Notifications each month to reach online and offline customers using Re:amaze Push Campaigns and bring them back to your site.
Re:amaze is most often used with apps and platforms such as Shopify, BigCommerce, WooCommerce, Magento, Slack, Stripe, MailChimp, Pipedrive, Smile.io, ReCharge Payments, Klaviyo, and much more.
Re:amaze's core functionality is to help businesses manage customer service and support more efficiently. However, we believe that customer service is actually a revenue center for the majority of modern web based businesses. This is why we also offer automation tools to help you with marketing and customer engagement.
Re:amaze is a cloud-based service and is generally platform agnostic. You can use Re:amaze on your website, your web application, your e-store, and on mobile apps built on iOS and Android.
Yes. Re:amaze has a RESTful API that you can use to build on top of Re:amaze.
Yes. Re:amaze supports unlimited staff users with roles and permissions, and the ability to create Departments (user groups).
Re:amaze is designed for a wide variety of websites, eCommerce stores, and web applications. If you run an online business, Re:amaze's suite of tools can help your team manage both inbound conversations via email, social media, SMS, voice, and live chat. If you need to automatically reach out to customers on your website or inside your web app, Re:amaze's chatbots and automated engagement features can help you do that as well.
Yes. We have a full support portal with tutorial guides and videos. Our customer support is available from 8am to 5pm Pacific Time Monday - Friday.