LiveChat is online chat solution that allows customer service agents to contact customers directly on their website.
In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time, LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.
Tickets: Keeps the communication going and handles cases via tickets.
Customization: Fine-tuning of the look and developing user's brand awareness.
Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.
File-sharing: Sharing files with website visitors over chat.
Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.
Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.
Credit card required: N/A
Starter - $16 per seat/month
Regular - $30 per seat/month
Team - $33 per seat/month + 30 day free trial
Enterprise - $50 per seat/month
Enterprise Plus - $149 per seat/month.
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Sales and support teams in industries of all sizes.
LiveChat is generally used as a real-time chat tool for customer services needs.
LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.
It is most commonly used in tandem with: Desk.com, Zendesk, and Campaign Monitor.
I integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier.
LiveChat is available for custom integrations over REST-based API.
Support provided: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials.