LivePerson

What is LivePerson?

LivePerson makes life easier by transforming how people communicate with brands through chat and messaging supported by bots & AI.

Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.

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LivePerson Awards

LivePerson currently scores 85/100 in the Instant Messaging & Chat category. This is based on user satisfaction (78/100), press buzz (54/100), recent user trends (rising), and other relevant information on LivePerson gathered from around the web.

The score for this software has improved over the past month. What is this?

info.liveperson.com

Instant Messaging & Chat Market Radar

LivePerson Product Overview

Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.
Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.
KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.
Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Languages Supported: English

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Instant Messaging & Chat Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Instant Messaging & Chat software for business. Published in April 2024.

This software offers tools for teams to chat in real time, in private or open channels, and communicate more effectively. Instant messaging apps are designed for teams to work together, by allowing them to switch between different chat rooms. These tools al...

FREE DOWNLOAD Instant-Messaging-&-Chat-Software-Buyer-Guide-2018.pdf

LivePerson Features

A/B Testing
Analytics
API
Audience Targeting
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-App
Multi-Site
Multi-User
Notifications
Project Management
Scheduling
Supplier Management
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Click-to-Dial
SAP Integration
Review Monitoring
Net Promoter Score
Landing Pages

LivePerson FAQs

Who are the main user groups of LivePerson?

LivePerson provides chat and messaging service to businesses of all sizes.

Does LivePerson offer guides, tutorials and or customer support?

LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.

Does LivePerson offer an API?

Yes we are an open platform and provide an API.

What is LivePerson generally used for?

It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.