"LivePerson is a live chat service that includes online messaging, marketing, and analytics."
LivePerson is one of global leaders in intelligent online customer engagement.
One of the advantages of using their live chat support software is the ability to monitor and approach customers directly. If users can reach their customers while they are making critical buying decisions, they can turn pageviews into sales.
Operators can see full analytical data for every customer before engaging in a chat, so customers will get highly personalized help. This way, through their predictive intelligent targeting, LiveEngage helps brands understand site visitors’ intents.
Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.
Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.
KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.
LP Email: Designed for busy customer service, help desk and sales departments, LP Email routes, tracks and delivers customer correspondence quickly and efficiently.
Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.
Free: One log-in.
Starting at $18/month: Multiple log-ins.
Main users of this service are: Enterprises of all sizes, Non Profits, Financial services.
It is generally used for intelligent online customer engagement.
Web-based service. Mobile version is available for Android and iOS.
LivePerson integrates with Salesforce, Google Analytics and Facebook.
They provide and API.
LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials.