Compare LivePerson vs Freshchat

LivePerson 100 Instant Messaging & Chat	Freshchat 234 Instant Messaging & Chat
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Crozscore 85% what is this? User Happiness: 78% Press Buzz: 54% User Trend: interest rising	Crozscore 90% what is this? User Happiness: 88% Press Buzz: 62% User Trend: interest rising
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About LivePerson Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.	About Freshchat Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key-Value Propositions 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances
Features API Batch Permissions & Access Chat Contact Management Contact Sharing Document Comparison Email Integration External Integrations File Sharing File Transfer Google Apps Integration History/Version Control Marketing Automation Multi-User Notifications Project Management	Features API Batch Permissions & Access Chat Contact Management Contact Sharing Document Comparison Email Integration External Integrations File Sharing File Transfer Google Apps Integration History/Version Control Marketing Automation Multi-User Notifications Project Management
Summary Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities. Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results. KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money. Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.	Summary Free live chat software Real time engagement software for websites Live chat software from Freshdesk Proactive chat for websites Live chat for small teams Live chat for startups Live chat tool for increased sales Live chat software for customer support Live chat software for more leads from website Live chat software for engagement and sales
	Pricing Growth $15.00 1 user(s) / month Included in plan: Up to 2000 bot sessions/month FREE Assignment Rules Priority Inbox Canned Responses Private Notes User Events & Timeline 100K MUV/agent Pro $39.00 1 user(s) / month Included in plan: Up to 3000 bot sessions/month FREE WhatsApp Business Apple Business Chat Business Hours (by Groups) Advanced Automations CSAT Survey and Report Enterprise $69.00 1 user(s) / month Included in plan: Up to 5000 bot sessions/month FREE Allowed IPs Allowed Domains User Authentication(JWT)
FAQs What platforms does this service support? Web-based service. Mobile version is available for Android and iOS. Does this service offer guides, tutorials and or customer support? LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services. Who are the main user groups of this service? LivePerson provides chat and messaging service to businesses of all sizes. Does this service offer an API? Yes we are an open platform and provide an API. What is this service generally used for? It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.	FAQs What are some applications this service is commonly used in tandem with? CRM, 3rd Party Plugins What is this service generally used for? Live Chat with the Website Visitors Does this service offer an API? No What platforms does this service support? All Mobile and WebApp Platforms Does this service offer guides, tutorials and or customer support? Yes Does this service offer multi-user capability (e.g. teams)? Yes Does this service integrate with any other apps? Yes Who are the main user groups of this service? SMBs, SMEs, Startups, E-Commerce Websites.
Vendor Information Founded: 1995 Based in: New York Employees: 1001-5000 Likes: Followers: 10.7k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1
Other Who uses LivePerson Personal SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: English Regional Restrictions: No restrictions.	Other Who uses Freshchat Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, Catalan, Czech, Danish, German, Estonian, Finnish, French, Portuguese, Italian, Korean, Arabic, Bengali, Bulgarian, Gujarati, Hebrew, Hindi, Hungarian, Japanese, Central Khmer, Indonesian, Greek, Icelandic, Latvian, Lithuanian, Malayalam, Marathi, Malay, Chinese, Norwegian, Panjabi, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Dutch, Tamil, Thai, Telugu, Turkish, Welsh, Ukrainian, Urdu, Vietnamese, Swedish Regional Restrictions: No restrictions.