Rocket.Chat

What is Rocket.Chat?

The world's largest open source communications platform

Rocket.Chat is the world's largest open-source, communications platform that empowers security-conscious organizations to communicate without compromising data privacy.

Communicate with colleagues, customers, partners, vendors, suppliers, and other companies, regardless of the platform they use. Integrate with your favorite apps and automate repetitive tasks and complex workflows. Securely share files, documents, photos, and videos to centralize vital information and boost productivity.

Supercharge your customer service by integrating your CRM, chatbots, and apps for an accelerated and efficient customer experience.

12M+ users in over 150 countries trust our privacy-centric approach that focuses on security governance, risk management, and compliance. Highly-regulated organizations such as Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat for completely private and secure communications.



Rocket.Chat Awards


Rocket.Chat currently scores 85/100 in the Instant Messaging & Chat category. This is based on user satisfaction (79/100), press buzz (59/100), and other relevant information on Rocket.Chat gathered from around the web.

The score for this software has improved over the past month. What is this?
rocket.chat
  • Rocket.Chat
  • Rocket.Chat
  • Rocket.Chat
  • Rocket.Chat

Instant Messaging & Chat Market Radar

Artboard 1 copy 4

Rocket.Chat Product Overview

  • Team collaboration and instant messaging

  • Integrate Live Chats to your website and talk to your customers

  • No ads, no trackers. You own your data, chose where to host it and where to store usage.

  • DevOps

  • Numerous integrations


Languages Supported: Portuguese, English, Spanish, Arabic, Catalan, German, Dutch, Japanese, Chinese, Irish, Russian, Hindi, Afrikaans, Italian

Instant Messaging & Chat Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Instant Messaging & Chat software for business. Published in February 2024.

This software offers tools for teams to chat in real time, in private or open channels, and communicate more effectively. Instant messaging apps are designed for teams to work together, by allowing them to switch between different chat rooms. These tools al...

FREE DOWNLOAD

Rocket.Chat Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Data Export
  • Data Import
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Vacation & Absence Calendar
  • Video
  • Call Recording
Rocket.Chat Pricing

Rocket.Chat Pricing Plans

Starter

Free
  • 25 users max
  • Up 100 monthly active contacts (Omnichannel)
  • Self-managed
  • Unlimited 1:1 and group messaging
  • File history
  • Secure push notifications
  • Create teams, channels and threaded discussions
  • Delivered/read receipt
  • Native desktop apps (Windows, Mac, Linux)
  • Native mobile apps (iOS and Android)
  • Localized in 64 languages
  • Video conferencing integrations
  • Matrix federation
  • Slack and MS Teams bridges
  • Dark mode
  • Channel integrations (WhatsApp, Messenger, Instagram Direct, Email, SMS, Live chat and others
  • Routing algorithm
  • Analytics and real-time monitoring
  • Templated messages
  • Route returning customers
  • Contact manager routing
  • Multiple business hours
  • Chat abandonment handler
  • On hold queue
  • Queue waiting time display
  • Mobile app for agents
  • Inquiry forwarding
  • Multiple queues
  • Conversation priority indicators
  • Transcript exports
  • Reports dashboard
  • Apps integration
  • Admin Console
  • Advanced user management
  • Engagement dashboard
  • Two-factor authentication
  • End-to-end encryption
  • Data loss prevention
  • Granular data retention policies

Pro

$4.00
1 user(s) / month
  • Up to 500 users
  • Up to 15,000 monthly active contacts as add-on (Omnichannel)
  • Self managed or cloud hosting (as add-on)
  • Unlimited 1:1 and group messaging
  • Secure push notifications
  • File history
  • Create teams, channels and threaded discussions
  • Delivered/read receipt
  • Native desktop apps (Windows, Mac, Linux)
  • Native mobile apps (iOS and Android)
  • Localized in 64 languages
  • Video conferencing integrations
  • Matrix federation
  • Slack and MS Teams bridges
  • Dark mode
  • Remove Rocket.Chat Watermark
  • Channel integrations (WhatsApp, Messenger, Instagram Direct, Email, SMS, Live chat and others
  • Analytics and real-time monitoring
  • Routing algorithm
  • Templated messages
  • Route returning customers
  • Contact manager routing
  • Multiple business hours
  • Chat abandonment handler
  • On hold queue
  • Queue waiting time display
  • Inquiry forwarding
  • Mobile app for agents
  • Multiple queues
  • Conversation priority indicators
  • Transcript exports
  • Reports dashboard
  • Apps integration
  • Admin Console
  • Advanced user management
  • Engagement dashboard
  • Two-factor authentication
  • End-to-end encryption
  • Data loss prevention
  • Granular data retention policies
  • Webform and email support

Enterprise

Custom
Custom
  • Custom users
  • Custom monthly active contacts (Omnichannel)
  • Self managed or cloud hosting (as add-on)
  • Premium hosting tiers
  • Unlimited 1:1 and group messaging
  • Secure push notifications
  • File history
  • Create teams, channels and threaded discussions
  • Delivered/read receipt
  • Native desktop apps (Windows, Mac, Linux)
  • Native mobile apps (iOS and Android)
  • Video conferencing integrations
  • Matrix federation
  • Slack and MS Teams bridges
  • Dark mode
  • Remove Rocket.Chat Watermark
  • Channel integrations (WhatsApp, Messenger, Instagram Direct, Email, SMS, Live chat and others
  • Routing algorithm
  • Analytics and real-time monitoring
  • Templated messages
  • Route returning customers
  • Contact manager routing
  • Multiple business hours
  • Chat abandonment handler
  • On hold queue
  • Queue waiting time display
  • Mobile app for agents
  • Inquiry forwarding
  • Multiple queues
  • Conversation priority indicators
  • Transcript exports
  • Reports dashboard
  • Chat Engine (Embedded chat experiences with Iframe, Websockets APIs and Javascript Library)
  • Apps integration
  • Admin Console
  • Advanced user management
  • Custom roles and permissions
  • Engagement dashboard
  • End-to-end encryption
  • Two-factor authentication
  • Data loss prevention
  • Audit panel
  • Device management
  • Granular data retention policies
  • Webform and email support

Plans starting from: $0.00/month Credit card required: No

Rocket.Chat FAQs

What is Rocket.Chat generally used for?

All kinds of companies seeking a reliable communication platform to increase business efficiency by enabling teams to chat and collaborate quickly and in compliance with data-privacy regulations.

Rocket.Chat Competitors Rocket.Chat Alternatives

Rocket.Chat Alternatives & Competitors

Slack
Slack
  29722 91/100
Instant Messaging & Chat Software
Zoho Cliq
Zoho Cliq
  95 89/100
Instant Messaging & Chat Software
Freshchat
Freshchat
  234 90/100
Instant Messaging & Chat Software
RingCentral MVP
RingCentral MVP
  779 85/100
Instant Messaging & Chat Software
LivePerson
LivePerson
  100 85/100
Instant Messaging & Chat Software
FreeChat
FreeChat
  23 86/100
Instant Messaging & Chat Software

Rocket.Chat User Reviews

Average User Rating:
3.93/5 based on 162 user ratings.
Your Rating:

Sentiment Scale
GreatLousy

User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated Rocket.Chat over time. It shows how existing users see Rocket.Chat with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.7/10
Arrow Left Recent Older Arrow Left
Usefulness
10.0/10
Ease of use
10.0/10
Value for money
10.0/10
Customer service
8.7/10
User profile picture

"The best tool, the safest one and the most flexible"


What do you like about Rocket.Chat?

The fact that we can manage and modify to suit our needs, is one of the most important features.
The second is the fact that we can self-hosted in any platform

What do you dislike about Rocket.Chat?

The Cloud management system doesn't work as it should, and we may say that parts of their UI/UX don't work as it should.

Concrete example the input fields the cursor doesn't blink which makes it impossible for the user to recognize where he/she is.

What have you been using it for and what problems did Rocket.Chat solve?

Internal communication and customer care

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Aug 07, 2020

Reply from Marketing at Rocket.Chat:

Hello Ruvenss, we're glad you're having an overall positive experience with our platform. You can always report any sort of problem to our support team on [email protected] - they'll be more than happy to assist you.

User profile picture

"Excellent self-hosted collaboration platform"


What do you like about Rocket.Chat?

With this platform there is not much you can't do. Chat, Live chat, send files, E2E encryption, and more to name the few.

Setup and maintenance are great as well as the support and development process. The team is listening to user feedback and making the best of it for everyone.

Can't recommend this platform enough if you are a small or large team. With RC you will get a great solution that's getting better each day and it's accessible on all desktop and mobile platforms.

What do you dislike about Rocket.Chat?

If I had to choose one thing that would be the mobile application. It maybe looks a bit spartan at the moment but still does the job. Just think that there is room for improvement.

What have you been using it for and what problems did Rocket.Chat solve?

Collaboration, remote sessions, and webhook integration with some other systems to give my users up to date information.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
Aug 07, 2020

Reply from Marketing at Rocket.Chat:

Hello Luka, we're glad you're having such a positive experience with Rocket.Chat. We're always open to our users' feedback :) Keep Rock(et)ing!

User profile picture

"Open Source makes me love RocketChat"


What do you like about Rocket.Chat?

It is just great to stay in control of the data for the most important communication in a company

What do you dislike about Rocket.Chat?

Missing integrations, missing features and some beta features that are not important to me.

What have you been using it for and what problems did Rocket.Chat solve?

RocketChat replaces all internal communication via email and makes it transparent

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
3/5
Customer service
Aug 07, 2020

Reply from Marketing at Rocket.Chat:

Dear Rocketeer, thank you for the feedback on your experience with our platform. We sincerely appreciate it! Could you tell us the integrations you're missing? That way we can report it to our product team. You can keep up with our new updates through our blog: rocket.chat/blog/ :)

Page last modified:
Back to top