The Leading Open Source Communication Hub
Simplify your communication with the all-in-one platform made for customer support and team collaboration. Lead with the open-source power: data security and flexibility at your hands.
Rocket.Chat is a reliable communication platform for high-private team chatting and collaboration. Highly scalable, the solution increases business efficiency by bringing messages, video calls, file sharing and all team communication into one place. A huge advantage of Rocket.Chat is our Omnichannel feature, that allows you to let your customers choose how to contact you (Whatsapp, social media, website).
+10M users trust Rocket.Chat to obtain:
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Rocket.Chat currently scores 85/100 in the Instant Messaging & Chat category. This is based on user satisfaction (79/100), press buzz (59/100), and other relevant information on Rocket.Chat gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Team collaboration and instant messaging
Integrate Live Chats to your website and talk to your customers
No ads, no trackers. You own your data, chose where to host it and where to store usage.
DevOps
Numerous integrations
Product recommendations, vendor rankings, market overview and tips on how to select Instant Messaging & Chat software for business. Published in March 2023.
This software offers tools for teams to chat in real time, in private or open channels, and communicate more effectively. Instant messaging apps are designed for teams to work together, by allowing them to switch between different chat rooms. These tools al...
FREE DOWNLOAD Instant-Messaging-&-Chat-Software-Buyer-Guide-2018.pdfAll kinds of companies seeking a reliable communication platform to increase business efficiency by enabling teams to chat and collaborate quickly and in compliance with data-privacy regulations.
The sentiment map shows a snapshot of how Crozdesk users have rated Rocket.Chat over time. It shows how existing users see Rocket.Chat with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
The fact that we can manage and modify to suit our needs, is one of the most important features.
The second is the fact that we can self-hosted in any platform
The Cloud management system doesn't work as it should, and we may say that parts of their UI/UX don't work as it should.
Concrete example the input fields the cursor doesn't blink which makes it impossible for the user to recognize where he/she is.
Internal communication and customer care
Hello Ruvenss, we're glad you're having an overall positive experience with our platform. You can always report any sort of problem to our support team on [email protected] - they'll be more than happy to assist you.
With this platform there is not much you can't do. Chat, Live chat, send files, E2E encryption, and more to name the few.
Setup and maintenance are great as well as the support and development process. The team is listening to user feedback and making the best of it for everyone.
Can't recommend this platform enough if you are a small or large team. With RC you will get a great solution that's getting better each day and it's accessible on all desktop and mobile platforms.
If I had to choose one thing that would be the mobile application. It maybe looks a bit spartan at the moment but still does the job. Just think that there is room for improvement.
Collaboration, remote sessions, and webhook integration with some other systems to give my users up to date information.
Hello Luka, we're glad you're having such a positive experience with Rocket.Chat. We're always open to our users' feedback :) Keep Rock(et)ing!
It is just great to stay in control of the data for the most important communication in a company
Missing integrations, missing features and some beta features that are not important to me.
RocketChat replaces all internal communication via email and makes it transparent
Dear Rocketeer, thank you for the feedback on your experience with our platform. We sincerely appreciate it! Could you tell us the integrations you're missing? That way we can report it to our product team. You can keep up with our new updates through our blog: rocket.chat/blog/ :)
